If your PyjamaHR account is blocked due to company verification issues, you’ll need to provide specific company details and documents to restore access. This guide explains exactly what’s required, why it matters, and how to submit your information for the fastest possible resolution—so you can get back to hiring without delay.

To protect candidates and maintain compliance with job boards like LinkedIn, PyjamaHR uses anti-spam AI filters to flag accounts with suspicious or incomplete company details. This is especially important due to rising fraud, fake job postings, and regulatory requirements from partners.

When does this happen?
- During sign-up or onboarding if your company website or LinkedIn URL is missing, invalid, or appears suspicious
- If your business registration documents are not provided or don’t match your company details
- If your LinkedIn company page is unclaimed, under construction, or not a true company page
- If your website is under construction, not live, or not clearly linked to your business
- If you’re a staffing/recruitment agency and LinkedIn has flagged your company for policy violations

Business Impact:
A block prevents you from posting jobs, accessing candidate data, or using any PyjamaHR features until verification is complete.

You will need ALL of the following:
- Company Website URL: Must be live, functional, and clearly represent your business
- LinkedIn Company Page URL: Must be a company page, not a personal profile; must be claimed and active
- Business Registration Document:
- Certificate of Incorporation
- GST Certificate (India)
- EIN (US) or similar government-issued registration
- Udyam Registration (India)
- Articles of Organization (US LLC)
- Trade License, PAN, or other official proof of business registration

Special Cases:
- If your brand name and legal entity differ, provide a document linking the two (e.g., DBA, assumed name certificate)
- If you are a subsidiary or operating under a parent company, provide parent company registration and proof of relationship

Where to submit:
- Directly in your PyjamaHR support chat (preferred and fastest)
- Or, if requested, via [email protected]

How to submit:
1. Paste your company website URL and LinkedIn company page URL in the chat.
2. Attach your business registration document as a PDF, image, or scan.
3. If requested, provide additional proof (e.g., GST number, EIN, or a link to a government registry).
4. If your company name and website/LinkedIn do not match, explain the relationship and provide supporting documentation.

Example Submission:

Do:
- Use official company email addresses (not Gmail, Yahoo, etc.)
- Respond promptly to support requests for calls or documents
- Double-check that your LinkedIn page is a company page, not a personal profile

Don’t:
- Submit personal LinkedIn profiles or non-functional websites
- Attempt to bypass verification with incomplete or mismatched documents
- Ignore requests for a Zoom/Google Meet call—this is required for manual verification

“Your account has been blocked. We are unable to validate your company details.”
- Solution: Provide all required documents as outlined above.

“The LinkedIn link shared by you is invalid.”
- Solution: Double-check that you are providing a company page, not a personal profile. Claim the page if needed.

“Website is under construction / not valid.”
- Solution: Launch your website and ensure it clearly represents your business.

“Business registration document does not match company name.”
- Solution: Provide a DBA/assumed name certificate or other proof linking your brand and legal entity.

“We do not allow unregistered/freelancer businesses.”
- Solution: Only legally registered businesses can use PyjamaHR. Register your business and provide documentation.

“Account flagged for multiple logins.”
- Solution: Each user must have their own login. Do not share credentials.

Q1: What documents are required to unblock my account?
A: A live company website, LinkedIn company page, and official business registration document.

Q2: Can I use a personal LinkedIn profile?
A: No. Only company pages are accepted.

Q3: My website is under construction—can I still be verified?
A: No. Your website must be live and functional.

Q4: What if my company name and website/LinkedIn don’t match?
A: Provide a DBA/assumed name certificate or other proof of relationship.

Q5: I’m a freelancer—what can I provide?
A: GST, EIN, Udyam, or other official registration in your name.

Q6: Why do I need a Zoom/Google Meet call?
A: For manual verification and fraud prevention.

Q7: How long does verification take?
A: Usually 10–30 minutes after all documents are received.

Q8: What if my account is flagged for multiple logins?
A: Each user must have a unique login. Do not share credentials.

Q9: What if LinkedIn has flagged my company?
A: You must resolve the issue with LinkedIn before PyjamaHR can unblock your account.

Q10: Can I get a refund if I can’t provide the documents?
A: Yes, refunds are processed if you cannot meet verification requirements.

Q11: What if I’m a subsidiary or have a parent company?
A: Provide parent company registration and proof of relationship.

Q12: Where do I send my documents?
A: Directly in the PyjamaHR support chat or to [email protected] if requested.

Related Help Articles:
- How to Create and Claim a LinkedIn Company Page
- Managing User Access and Permissions
- Subscription and Payment Guide
- Changes to PyjamaHR Forever-Free Plan

Still blocked?
If you’ve followed all steps and your account is still blocked, reply in the support chat with “Escalate to manager” and provide your case details for priority review.

By following this guide, you’ll ensure the fastest possible resolution and uninterrupted access to PyjamaHR’s hiring platform.