Free Trial Period
Upon signing up for PyjamaHR, every company is granted a 7-day free trial period. This period allows you to explore and utilise the full range of features offered by PyjamaHR without any charges. We encourage you to make the most of this trial to see how PyjamaHR can meet your recruitment needs.
Subscription Plans
After the free trial period, to continue using PyjamaHR, you'll need to subscribe to our platform. Our billing model is based on a per-paid-user basis.
Billable users
Users with the following access types are considered billable users:
Super admin
Admin
Recruiter
Hiring manager
Adding users in the middle of the subscription period
Organisations grow and change. To ensure our billing remains fair and transparent, we handle mid-cycle changes differently based on your subscription type.
Monthly Billing
If you’re on a monthly plan, you have the flexibility to add or remove users at any time during the billing cycle. Here’s how it works:
Adding Users:
You can add new users at any point in the month.
Pro-Rata Charges: If a new billable user is added mid-cycle, you will be charged a prorated amount for that user for the remaining days in the current month.
Example:
Imagine you start the month with 2 users. On the 15th day, you add a 3rd user. In your next bill, you will see:A prorated charge for the 3rd user for the 15 days of the current month.
The full monthly charge for all 3 users for the following billing cycle.
Removing Users:
You can remove users at any time, and adjustments will be made in the following billing cycle.
Annual Billing
For customers on an annual plan, the process for adding users is slightly different to accommodate the long-term nature of your subscription.
Purchasing additional slots:
To add a new billable user during your annual billing cycle, you must first purchase an additional user slot.
Pro-Rata for Remaining Time: You will be charged a prorated fee for the remaining duration of the current annual cycle.
Example:
Suppose you are on a 2-user annual plan and decide to add a 3rd user after 6 months:You must purchase a third slot.
You will only pay a prorated fee covering the remaining 6 months of your current cycle.
When your annual subscription renews, you will be billed for all 3 users for the upcoming year.
Subscription renewal
Automatic Renewal: Your subscription renews automatically at the end of each billing cycle.
Payment Failures: If an automatic payment attempt fails, our system will retry the payment three times over a five-day period.
During these retries, you can also complete the payment manually via the Subscription Management page.
Access Suspension: Failure to resolve the payment within five days will result in a temporary suspension of access for all users in your company. Access will be restored as soon as the outstanding payment is made.
⚠️ Note: If your credit card requires 3D Secure or similar authentication, automatic payments may fail by default. In such cases, you must complete the payment manually through the Subscription Management page.
If you have any questions or need additional support, please reach out to our support team. We’re here to help you navigate your PyjamaHR subscription and ensure a seamless experience.
FAQs
How do I update my billing information?
Billing information can be updated via the Subscription Management page within your PyjamaHR account settings.
What happens if we exceed the 5-day grace period for payment?
Access to PyjamaHR will be temporarily blocked for all users from your company. Access will be restored immediately after the outstanding payment is made.
Will the guest users be billed?
No. We do not charge guest users. They will only be billed when their access type is changed from guest user to one of the billable access types, i.e., super admin, admin, recruiter, or hiring manager.
For further assistance or if you have any questions not covered in this guide, please feel free to reach out to our support team. We're here to help you navigate your PyjamaHR subscription and ensure your experience is as seamless and productive as possible.