PyjamaHR offers multiple support channels—including live chat, e‑mail, and phone—for fast, effective help with your ATS platform questions, account issues, and urgent troubleshooting. This article explains exactly how to reach support, what to expect from each channel, and best practices for getting your issue resolved quickly. Whether you need urgent account reactivation, help with billing, or technical troubleshooting, this guide will help you get the right assistance, right when you need it.

PyjamaHR provides robust customer support through three main channels:

When to use each channel:
- Live Chat: For immediate troubleshooting, quick questions, or urgent account access problems.
- E‑mail: For sharing documents (e.g., business registration), following up on ongoing tickets, or when you need a written trail.
- Phone: For urgent account blocks, payment issues, or when chat/e‑mail hasn’t resolved your problem.

Integration with Other Features:
Support is tightly integrated with PyjamaHR’s account management, billing, and verification workflows. For example, account blocks, payment failures, or verification requests will often prompt you to contact support directly from the app.

Business Impact:
Fast, multi-channel support ensures minimal downtime, protects your hiring pipeline, and helps you resolve issues before they impact your business or candidate experience.

Where to Find It:
- Log in to your PyjamaHR account.
- Click the chat bubble icon in the bottom right corner of any page.

How to Use:
1. Click the chat icon.
2. Type your question or describe your issue in detail.
3. Attach screenshots or files if needed (especially for technical issues or verification).
4. Wait for a support agent to respond (typically within minutes during business hours).

Best For:
- Account access issues (“Suspicious activity detected”, “Account blocked”)
- Payment problems (“Unable to make payment”, “Card declined”)
- Job posting errors (“Job not published on LinkedIn”, “Location not found”)
- Feature walkthroughs (“How do I export data?”, “How do I add a user?”)
- Urgent troubleshooting (“Need to speak to an agent”, “Call me ASAP”)

Screenshot Callout:
​ Screenshot of the chat bubble in the PyjamaHR dashboard, with a sample support conversation visible.

How to Use:
- Send your query to [email protected] or reply to any support e‑mail you’ve received.
- Include:
- Your registered e‑mail address
- Company name
- Detailed description of your issue
- Attachments (e.g., business registration, screenshots, invoices)

Best For:
- Account verification (sending business documents, LinkedIn URLs, etc.)
- Ongoing ticket follow-ups
- Requests that require documentation or a written record

What to Expect:
- Response within 24 hours (often much faster during business hours)
- For urgent issues, mention “URGENT” in your subject line

How to Use:
- In live chat, type “Talk to a person 👤”, “Call me”, or provide your phone number and request a callback.
- In e‑mail, include your phone number and preferred callback time.
- For urgent issues, state “URGENT: Need phone support”.

Best For:
- Account blocks or “Suspicious activity detected” messages
- Payment failures that prevent access
- Subscription/billing disputes
- Complex troubleshooting that’s hard to explain in writing

What to Expect:
- A support agent will call you at the number provided, typically within 1 business day (often much faster for urgent issues)
- If you miss the call, you can request a specific callback time

Pro Tip:
Provide your registered e‑mail and a brief summary of your issue when requesting a call—this speeds up resolution.

Error: “Suspicious activity detected. Your account has been flagged for suspicious activity. For security reasons, access has been temporarily suspended. Please contact support to restore access.”

Solution:
- Use live chat to provide your registered e‑mail and phone number.
- Explain recent login activity (e.g., “I logged in from home and office”).
- Support will verify and unlock your account, usually within minutes to a few hours.

Common Causes:
- Logging in from multiple devices/locations (e.g., office and home)
- Sharing credentials with team members (not allowed—each user must have their own login)
- Using VPNs or traveling internationally

How to Avoid:
- Do not share your login credentials.
- If you need multiple users, add them as separate users in PyjamaHR.

Common Problems:
- “Card declined” or “Unable to make payment”
- “International payments not enabled”
- “No UPI/Paytm/Google Pay option”

Solutions:
- Ensure your card supports international and recurring payments.
- Try a different card if one is declined.
- PyjamaHR only supports card payments (no UPI/Paytm/Google Pay).
- For invoice or billing questions, request a callback or e‑mail support.

Common Problems:
- “Account blocked: We are unable to validate your company details.”
- “Please provide business registration, LinkedIn URL, and website.”

Solutions:
- E‑mail or upload your business registration, LinkedIn company page, and website URL.
- If you don’t have a LinkedIn company page, you must create one for verification.
- For new businesses, explain your situation—support may request additional documentation.

Common Problems:
- “Job not published on LinkedIn”
- “Location not found”
- “Can’t upload resume”
- “Can’t export data”

Solutions:
- Use live chat to report the specific job ID and error message.
- Attach screenshots or screen recordings.
- For LinkedIn posting issues, check if your company is flagged as a staffing agency (see FAQ).
- For export issues, use the “Compare Candidates” feature as described in the help center.

1. How do I contact PyjamaHR support?
Use the chat bubble in the app, e‑mail [email protected], or request a callback by providing your phone number.

2. What information should I provide when contacting support?
Always include your registered e‑mail, company name, and a detailed description of your issue. Attach screenshots or documents if relevant.

3. My account is blocked for “suspicious activity”—what do I do?
Contact support via live chat or e‑mail. Be ready to confirm your recent login activity and devices. Support will verify and unlock your account.

4. Can I use one login for my whole team?
No. Each user must have their own login. Sharing credentials will trigger account blocks.

5. How do I get urgent help?
Use live chat and provide your phone number for a callback. State “URGENT” in your message.

6. What if my payment is declined?
Check that your card supports international/recurring payments. Try another card or contact your bank. PyjamaHR does not support UPI/Paytm/Google Pay.

7. How do I send business registration documents for verification?
E‑mail them to [email protected] or upload via live chat.

8. I don’t have a LinkedIn company page—can I still use PyjamaHR?
No. A LinkedIn company page is required for verification.

9. My job isn’t posting to LinkedIn—why?
If you’re a staffing agency, LinkedIn may have flagged your account. See LinkedIn’s policy. Contact support for workarounds.

10. How do I export all candidate data?
Use the “Compare Candidates” feature in each job to export data. For bulk exports, contact support.

11. How do I get a copy of my invoice?
Go to your profile > Manage Subscription > Invoices.

12. Can I schedule a demo or training call?
Yes! Request this via live chat or e‑mail, and a team member will schedule a call.

13. How do I escalate an unresolved issue?
Reply to your existing ticket or e‑mail, mention “ESCALATION” in the subject, and request a callback.

14. What are support hours?
Support is available during business hours (IST), with limited coverage on weekends. For urgent issues, use live chat and request a callback.

15. How do I delete my account or data?
Request this via e‑mail or live chat. Support will confirm and process your request.

Recommended Articles:
- Understanding User Access Types
- Comparison View: How to Export Candidate Data
- LinkedIn Integration & Troubleshooting
- Changes to PyjamaHR Forever Free Plan

If you follow these steps, you’ll get the fastest, most effective support experience possible with PyjamaHR.

Still need help?
Contact us via live chat, e‑mail [email protected], or request a callback—our team is here to help you succeed!