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Resolving Slow Load Times or Lag on PyjamaHR (macOS & Windows): Step-by-Step Troubleshooting Guide

Updated over 3 weeks ago

Executive Summary

Experiencing slow load times or lag on PyjamaHR can disrupt your hiring workflow, delay candidate management, and impact team productivity. This guide provides actionable troubleshooting steps, best practices, and advanced tips—directly informed by real customer scenarios—to help you quickly resolve performance issues on both macOS and Windows devices.

Detailed Overview

What is the Issue?
Customers report that PyjamaHR sometimes loads slowly, lags when opening resumes, uploading CVs, or navigating between tabs—especially on macOS and Windows systems. This can manifest as long buffering, unresponsive screens, or delays in typing and uploading files.

When Does It Occur?
- Opening or downloading resumes
- Uploading candidate profiles or CVs
- Navigating between tabs (Jobs, Pipeline, Assessments)
- Typing in text fields (notably on MacBooks)
- Scheduling interviews or accessing AI recruiter features

Why Does It Matter?
Slow performance can:
- Disrupt time-sensitive hiring tasks
- Cause frustration for recruiters and hiring managers
- Lead to missed deadlines and poor candidate experience

Integration with PyjamaHR Features
Performance issues can affect all core workflows: resume management, candidate assessments, interview scheduling, and even new AI recruiter features. Optimizing your experience ensures seamless use of all PyjamaHR capabilities.

Step-by-Step Troubleshooting Guide

Prerequisites

  • Ensure you have a stable internet connection (test with fast.com)

  • Use the latest version of Chrome, Edge, or Safari (avoid Internet Explorer)

  • Have your PyjamaHR login credentials ready

1. Basic Troubleshooting (All Users)

  1. Clear Browser Cache
    - Chrome: Settings > Privacy and Security > Clear browsing data
    - Edge: Settings > Privacy, search, and services > Clear browsing data
    - Safari: Safari > Preferences > Privacy > Manage Website Data
    - [Screenshot: Browser cache clearing dialog]

  2. Perform a Hard Refresh
    - Windows: Ctrl + F5
    - macOS: Cmd + Shift + R
    - [Screenshot: Browser with refresh button highlighted]

  3. Try Incognito/Private Mode
    - This disables extensions that might interfere with PyjamaHR.
    - Chrome: Ctrl + Shift + N
    - Safari: Cmd + Shift + N

  4. Check Internet Speed
    - Visit fast.com and ensure speeds are above 10 Mbps for best performance.

  5. Restart Your Computer
    - Especially after system updates or prolonged use.

2. Advanced Troubleshooting (If Issues Persist)

  1. Disable Browser Extensions
    - Ad blockers, privacy tools, or antivirus extensions can slow down web apps.
    - Temporarily disable all extensions and reload PyjamaHR.

  2. Update Your Browser
    - Outdated browsers can cause compatibility and performance issues.

  3. Switch Browsers
    - If you experience lag on one browser, try another (e.g., Chrome vs. Edge vs. Safari).

  4. Check for System Resource Usage
    - Windows: Open Task Manager (Ctrl + Shift + Esc)
    - macOS: Open Activity Monitor
    - Close unnecessary apps/tabs consuming high CPU or memory.

  5. Test on Another Device or Network

    • Helps isolate if the issue is device- or network-specific.

3. PyjamaHR-Specific Actions

  1. Log Out and Log Back In

    • Refreshes your session and can resolve temporary glitches.

  2. Identify Problematic Features

    • Note if lag occurs only on specific tabs (e.g., Resume Upload, Jobs, Assessments).

    • [Screenshot: PyjamaHR navigation bar with tabs highlighted]

  3. Share a Screen Recording with Support

    • Use tools like Loom, ScreenRec, or built-in OS screen recorders.

    • Attach the recording in your support chat or email.

  4. Check for Announced Updates or Maintenance

    • Occasionally, performance issues may be due to backend updates (e.g., AI recruiter rollouts, video interview upgrades).

Advanced Usage & Best Practices

  • Keep Your Browser and OS Updated: Regular updates ensure compatibility and performance.

  • Limit Open Tabs/Apps: Running multiple heavy apps (e.g., Zoom, Teams, large spreadsheets) can slow browser-based platforms.

  • Use Wired Internet When Possible: Wi-Fi fluctuations can cause intermittent lag.

  • Monitor PyjamaHR Announcements: Stay informed about scheduled maintenance or new feature rollouts that may temporarily affect speed.

  • Integrate with Work Email: For smoother email tracking and fewer spam issues (see Gmail integration guide).

Do’s:
- Do report persistent issues with detailed screen recordings.
- Do specify which features/tabs are slow.
- Do try on a different device/network to isolate the problem.

Don’ts:
- Don’t use outdated browsers or unsupported devices.
- Don’t ignore system updates.
- Don’t overload your browser with unnecessary extensions.

Troubleshooting & Common Issues

Common Scenarios & Solutions

Issue/Scenario

Solution

Resume uploads/downloads are slow

Clear cache, try incognito mode, check internet speed, and disable extensions. If persists, share a screen recording with support.

Blank or stuck interface

Hard refresh, log out/in, try another browser.

Lag when typing (especially on Mac)

Close other heavy apps, update browser, check Activity Monitor for high CPU usage.

App hangs after AI recruiter update

Wait for backend fix (check announcements), clear cache, and report to support.

All team members affected

Likely a server-side issue—report to support with team details and affected features.

Video interviews buffer/lag

Check for new YouTube-hosted AI interview rollout, ensure stable internet, and request lower video quality if possible.

Not able to attach files or screen recordings

Try from another browser/device or share via cloud link (Google Drive, Dropbox).

PyjamaHR slow only, other SaaS apps fine

Report to support with device/browser details and screen recording for targeted investigation.

When to Contact Support:
- After completing all troubleshooting steps above
- If the issue affects multiple users in your organization
- If you encounter persistent lag after a recent PyjamaHR update
- When unable to upload screen recordings or files due to lag

Comprehensive FAQ

1. Why is PyjamaHR slow only when opening resumes or uploading CVs?
Resume parsing and file uploads are resource-intensive. Try clearing your cache, disabling extensions, and ensure your internet speed is stable.

2. The app lags on my MacBook but not on Windows. What should I do?
Check for browser updates, close other apps, and monitor Activity Monitor for high CPU usage. Try using Chrome or Safari and compare performance.

3. My whole team is experiencing lag. Is it a server issue?
If multiple users are affected, it may be a backend/server-side issue. Report to support with affected user emails and features.

4. How do I perform a hard refresh?
- Windows: Ctrl + F5
- macOS: Cmd + Shift + R

5. I can’t upload screen recordings due to lag. What now?
Try uploading from another device or browser, or share a cloud link (Google Drive, Dropbox) with support.

6. Is there a way to reduce video interview buffering?
PyjamaHR is rolling out YouTube-hosted AI interviews for faster streaming. Ensure your internet is stable and request lower video quality if needed.

7. Why does PyjamaHR lag after new feature rollouts (e.g., AI recruiter)?
Major updates may temporarily impact performance. Clear your cache and monitor announcements for fixes.

8. What browsers work best with PyjamaHR?
Latest versions of Chrome, Edge, and Safari are recommended.

9. Does clearing cache log me out?
Yes, you may need to log in again after clearing your browser cache.

10. Can browser extensions cause lag?
Yes, especially ad blockers or privacy tools. Try disabling them and reload PyjamaHR.

11. How do I check if my internet is the problem?
Test your speed at fast.com. Speeds below 10 Mbps may cause issues.

12. Is there a way to get notified about PyjamaHR outages or updates?
Monitor the PyjamaHR Help Center or subscribe to email updates for announcements.

Related Features & Next Steps

  • Gmail Integration: For improved email deliverability and tracking (integration guide)

  • AI Recruiter: Stay updated on new features and their impact on performance

  • Video Interview Upgrades: Look out for YouTube-hosted AI interviews for faster loading

  • Bulk Resume Uploads: If experiencing lag, try uploading in smaller batches

Recommended Articles:
- Integrate Gmail for Emails
- Troubleshooting Resume Upload Issues
- Optimizing Candidate Assessments

Still experiencing issues?
Contact PyjamaHR Support with:
- A detailed description of the issue
- Steps already taken
- Screen recordings or screenshots
- Browser and OS details

Our team is committed to resolving your performance issues as quickly as possible.

This article is based on real customer feedback and support cases to ensure you get the most effective, actionable solutions for resolving slow load times or lag on PyjamaHR for macOS and Windows.

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