Executive Summary

If your PyjamaHR platform is crashing, lagging, or running slowly, you’re not alone—these are among the most common issues reported by users. This guide provides actionable troubleshooting steps, best practices, and advanced tips to quickly resolve performance problems, minimize downtime, and get back to hiring efficiently.

Detailed Overview

PyjamaHR is a cloud-based ATS (Applicant Tracking System) designed to streamline recruitment workflows. However, like any SaaS platform, users may occasionally experience app crashes, slow page loads, or lag—especially when uploading resumes, opening candidate profiles, or running AI interviews. These issues can impact productivity, candidate experience, and team collaboration.

Common Scenarios Where Issues Occur:
- App not opening or loading (e.g., “app is not opening”)
- Pages (Jobs, Pipeline, Feedback forms) taking too long to load or showing blank screens
- Resume uploads failing or taking excessive time
- AI interviews stuck, reloading, or not progressing
- General lag, especially on Mac devices or during peak usage

Business Impact:
- Delayed hiring processes
- Poor candidate experience
- Frustration for recruiters and hiring managers
- Potential loss of critical data or missed deadlines

Integration Touchpoints:
- Works with Gmail/Google Calendar (integration issues can sometimes impact performance)
- AI Interviewer and Resume Parser modules are resource-intensive and may be affected by network or browser issues

Step-by-Step Troubleshooting Guide

Prerequisites & Requirements

Stable internet connection (minimum 5 Mbps recommended)
Latest version of Chrome, Firefox, or Safari
Pop-ups and cookies enabled for app.pyjamahr.com
Access to your organization’s IT support (if on a managed device/network)

1. Basic Troubleshooting Steps

A. If the App Won’t Open or Loads Slowly

Check Your Internet Connection
- Run a speed test (e.g., fast.com)
- Switch to a different network or use a mobile hotspot to rule out local issues
Perform a Hard Refresh
- Windows: Press Ctrl + F5
- Mac: Press Cmd + Shift + R
- [Screenshot: Browser refresh button highlighted]
Clear Browser Cache and Cookies
- Go to browser settings > Privacy > Clear browsing data
- Select “Cached images and files” and “Cookies”
- Restart your browser
- [Screenshot: Chrome clear cache dialog]
Try Incognito/Private Mode
- Open a new incognito/private window and log in to PyjamaHR
- This disables most extensions and cached data
Switch Devices or Browsers
- Try accessing PyjamaHR from a different device or browser
- Especially helpful if issues are isolated to Mac or a specific browser

B. If a Specific Page or Feature is Slow/Not Loading

Identify the Problem Area
- Note which page (Jobs, Pipeline, Resume Upload, AI Interview, etc.) is affected
- [Screenshot: Example of Jobs page loading spinner]
Check for Known Outages
- Visit PyjamaHR Status Page (if available) or check for in-app notifications
Test Other Features
- If only one page is slow (e.g., Jobs page), try other modules to isolate the issue
Screen Recording/Screenshot
- Capture a screen recording or screenshot of the issue for support
- Use built-in OS tools (Windows: Xbox Game Bar, Mac: QuickTime)

C. If Resume Uploads or Downloads Are Failing

Check File Size and Format
- Ensure resume files are under 10MB and in supported formats (PDF, DOCX)
- Try uploading a different file to rule out file corruption
Retry After Refresh
- Refresh the page and attempt the upload again

D. If AI Interview or Video Modules Are Stuck

Check Network Stability
- Video and AI modules require stable, high-speed internet
- If on WiFi, move closer to the router or switch to wired connection
Rejoin Using the Same Link
- For interviews, you can safely leave and rejoin using the same link
Try a Different Device
- If issues persist, attempt the interview on another device

2. Escalation Steps

If the above steps do not resolve the issue:
1. Gather Details: Note the exact steps, error messages, and affected pages
2. Attach Screen Recording/Screenshot: This accelerates support resolution
3. Contact PyjamaHR Support: Use in-app chat or email [email protected]
4. Provide Team Feedback: If multiple users are affected, mention this for prioritization

Advanced Usage & Best Practices

Power User Tips

Regularly Clear Cache: Especially after major PyjamaHR updates or if you notice lag
Monitor Browser Extensions: Disable ad blockers or privacy extensions that may interfere
Use Latest Browser Versions: PyjamaHR is optimized for the latest Chrome, Firefox, and Safari
Integrate Work Email: For better tracking and fewer email delivery issues (see guide)
Screen Recording for Support: Always attach a video/screenshot when reporting issues

Optimization Strategies

Schedule High-Volume Tasks Off-Peak: Upload resumes or run bulk actions during non-peak hours
Keep Team Informed: If a known issue is being worked on, communicate ETA to your team
Use Wired Connections for Video Interviews: Reduces buffering and improves stability

Do’s and Don’ts

Do:
- Try basic troubleshooting before escalating
- Keep your browser and OS updated
- Use incognito mode to rule out extension conflicts

Don’t:
- Ignore persistent issues—report them with details
- Use unsupported browsers or outdated devices
- Attempt bulk uploads on unstable connections

Troubleshooting & Common Issues

Error Messages & Solutions

Issue/Message	Solution
App not opening / blank screen	Check network, clear cache, try incognito, switch device
Pages stuck on “Please wait” or spinner	Hard refresh, clear cache, check for known outages
Resume upload fails or is slow	Check file size/format, refresh, try different file
AI Interview stuck/reloading	Check network, rejoin with same link, try different device
“Poor connection” during interview	Switch to stable network, rejoin, use wired connection
App slow only on Mac	Try Chrome, clear cache, disable extensions, update OS/browser
Only one page (e.g., Jobs) is slow	Hard refresh, try other pages, report to support with details
All team members affected	Report as organization-wide issue for higher priority
App crashes repeatedly	Document steps, capture screen recording, escalate to support

What If Scenarios

What if clearing cache doesn’t help?
Try a different browser/device; escalate with screen recording
What if only one user is affected?
Check for device/browser-specific issues; try on another device
What if all users are affected?
Likely a server-side or account-level issue—report immediately
What if resume parsing is slow but other features are fine?
Isolate to resume parser; report with sample files

Recovery Procedures

Always save your work frequently
If the app crashes, wait a few minutes and retry
For critical deadlines, have a backup device/browser ready

When to Contact Support

After all basic troubleshooting steps are exhausted
If the issue is blocking critical workflows (e.g., can’t access Jobs page, AI interview deadline)
When multiple users are affected
If you encounter repeated crashes or data loss

Comprehensive FAQ

1. Why is PyjamaHR running slow only on my Mac?
Try using Chrome, clear your cache, and disable browser extensions. If the issue persists, update your OS and browser.

2. What should I do if the app won’t open at all?
Check your internet, clear cache, try incognito mode, and switch devices. If still unresolved, contact support with details.

3. Why do resume uploads fail or take too long?
Ensure files are under 10MB and in PDF/DOCX format. Try uploading a different file and check your network speed.

4. The AI Interview is stuck or keeps reloading—what now?
Check your internet connection, rejoin using the same link, and try a different device if possible.

5. My Jobs page is blank or shows “no jobs”—how do I fix this?
Perform a hard refresh, check your internet, and try incognito mode. If only one page is affected, report it to support.

6. All my team members are facing slow performance—is this a known issue?
Report this as an organization-wide issue for higher priority. Include details and screen recordings if possible.

7. How do I send a screen recording to support?
Use built-in OS tools (Windows: Xbox Game Bar, Mac: QuickTime) and attach the file in the support chat or email.

8. What if I can’t attach files because the app is lagging?
Email your recording to [email protected] with a description of the issue.

9. Is there a way to improve video interview performance for low-bandwidth users?
Use a wired connection, close other bandwidth-heavy apps, and request lower video quality if available.

10. What if clearing cache and switching devices doesn’t help?
Escalate to support with detailed steps, error messages, and screen recordings for faster resolution.

11. Why does PyjamaHR sometimes work fine on one network but not another?
Network firewalls, VPNs, or ISP issues can impact performance. Try switching networks or contacting your IT team.

12. How do I know if there’s a platform-wide outage?
Check for in-app notifications or visit the PyjamaHR status page (if available).

Email & Calendar Integration: Integrate Gmail for Emails
AI Interviewer: Ensure stable network and latest browser for best performance
Resume Parser: Use supported file formats and sizes
Team Collaboration: Communicate known issues and workarounds internally

Recommended Additional Setup:
- Bookmark this troubleshooting guide
- Set up a shared document for your team to log recurring issues and solutions
- Subscribe to PyjamaHR status updates (if available)

Related Help Articles:
- Integrate Gmail for Emails
- Changes to PyjamaHR Forever Free Plan

Summary

By following the steps and best practices outlined above, most PyjamaHR performance issues can be resolved quickly without waiting for support. For persistent or organization-wide issues, providing detailed feedback and recordings ensures the fastest possible resolution. Stay proactive, keep your tools updated, and leverage PyjamaHR’s support resources for a seamless hiring experience.

Troubleshooting PyjamaHR App Crashes and Slow Performance: Step-by-Step Solutions