Executive Summary

PyjamaHR has recently upgraded its security protocols to SOC-2 compliance, introducing advanced hijacking detection to protect your account from unauthorized access. If your account is flagged for multiple logins from different devices, locations, or browsers, it may be temporarily frozen as a precaution. This article explains why this happens, how to resolve it, and best practices to keep your account secure and compliant.

Detailed Overview

What Is Account Flagging for Multiple Logins?

Account flagging occurs when PyjamaHR’s security system detects suspicious login activity—such as simultaneous logins from different devices, locations, or browsers—on a single user account. This is part of our SOC-2 compliant security upgrade, designed to prevent account hijacking and unauthorized access.

When and Why Does This Happen?
- Multiple Devices: Logging in with the same credentials on two or more devices (e.g., laptop and phone) at the same time.
- Different Locations: Logins detected from geographically distant locations within a short time frame.
- Browser Variations: Using different browsers (e.g., Chrome and Firefox) simultaneously.

Integration with Other PyjamaHR Features:
- Security alerts are integrated with your account dashboard and notification system.
- Account freezes are coordinated with support workflows for rapid resolution.

Business Impact and Benefits:
- Ensures your sensitive recruitment data remains secure.
- Prevents unauthorized access, protecting both your company and candidates.
- Maintains compliance with industry-leading security standards (SOC-2).

Step-by-Step Guide: What to Do If Your Account Is Flagged

Prerequisites

Access to your registered email or phone number.
Ability to verify your identity if requested by support.

Steps

Check for Notification
- You’ll see an in-app message if your account is flagged or frozen.
Understand the Reason
- The message will mention “multiple logins” or “suspicious activity” as the cause.
Contact Support
- Use the in-app chat and type "Connect me to a human" after sending the template message.
Verification Questions
- The Support team will ask you a few questions, post which they will help you with your account.
Account Re-Enablement
- Once verified, your access will be restored.
Review Security Best Practices
- Change your password if you suspect unauthorized access.
- Log out from all other devices if prompted.

Screenshot Callouts:
- Notification email or in-app alert (showing “Account flagged for multiple logins”).
- Support chat window with “Provide your contact number” prompt.
- Account dashboard after re-enablement.

Advanced Usage & Best Practices

Power User Tips

Single Device Login: Always log out from one device before logging in on another.
Unique Credentials: Avoid sharing your login credentials with others.
Monitor Account Activity: Regularly check your login history (if available in your dashboard).

Optimization Strategies

Enable Two-Factor Authentication (if available): Adds an extra layer of security.
Educate Your Team: Ensure all users understand the risks of credential sharing.

Do’s and Don’ts

Do:
- Use strong, unique passwords.
- Contact support immediately if you receive a suspicious activity alert.

Don’t:
- Log in on multiple devices simultaneously.
- Share your credentials with colleagues.

Troubleshooting & Common Issues

Common Error Messages

“Your account has been frozen due to suspicious activity.”
Solution: Contact support and verify your identity.
“Multiple logins detected from different locations.”
Solution: Confirm if you used a VPN or logged in from another device; inform support.

What If Scenarios

What if I need to use multiple devices?
Log out from one device before logging in on another, or request multi-device support from your admin.
What if my account is still frozen after verification?
Follow up with support; there may be additional security checks required.

Recovery Procedures

Reset your password if prompted.
Review recent account activity for unauthorized access.

When to Contact Support

If you cannot regain access after following the above steps.
If you suspect your credentials have been compromised.

Comprehensive FAQs

Why was my account flagged for multiple logins?
- For your security, PyjamaHR detects and flags simultaneous logins from different devices, locations, or browsers.
Can I log in on my phone and laptop at the same time?
- No, this may trigger a security alert and freeze your account.
What should I do if my account is frozen?
- Contact Support and provide your reason for multiple logins.
Will my data be lost if my account is frozen?
- No, your data remains secure and intact.
How long does it take to restore access?
- Typically within a few minutes after verification.
Can I share my login with a colleague?
- No, sharing credentials is against best practices and may result in account flagging.
What if I travel and log in from a new location?
- Inform Support if you anticipate frequent location changes.
How can I prevent my account from being flagged?
- Use a single device and avoid sharing credentials.
What is SOC-2 compliance?
- A security standard ensuring your data is handled securely and confidentially

Two-Factor Authentication: Enhance your account security.
User Management: Assign unique logins to each team member.
Security Settings: Review and update your security preferences.

Still have questions?
Contact PyjamaHR Support via in-app chat or email for personalized assistance.

Note: This article is based strictly on recent customer conversations and the latest PyjamaHR security updates. For feature requests or additional support, please reach out to our team.

Why Was My PyjamaHR Account Flagged for Multiple Logins? Understanding Security Alerts, Account Freezes, and Best Practices