Executive Summary
PyjamaHR’s AI-Interview credits let you automate candidate screening and assessment at scale. This article explains exactly how to purchase, allocate, and manage AI-Interview credit bundles—covering every step, common issues, and best practices—so you can keep your hiring process running smoothly without interruption.
Detailed Overview
What Are AI-Interview Credits?
AI-Interview credits in PyjamaHR are prepaid units that allow you to send automated, AI-powered interview assessments to candidates. Each credit typically enables one candidate to complete an AI-driven interview, after which you receive a detailed report with a job fitment score and summary.
Why Use AI-Interview Credits?
- Automate screening for high-volume roles
- Save recruiter time by letting AI handle initial assessments
- Standardize candidate evaluation with consistent, unbiased scoring
- Scale up or down as hiring needs change
Integration with PyjamaHR:
AI-Interview credits are tightly integrated with your job postings, candidate pipeline, and reporting dashboards. You can track usage, allocate credits, and trigger interviews directly from within the PyjamaHR platform.
Step-by-Step Guide: Purchasing and Allocating AI‑Interview Credit Bundles
Prerequisites
You must have an active PyjamaHR account with appropriate admin or billing permissions.
Ensure your payment method (credit card or invoice) is ready.
Know the approximate number of credits you need (see “Best Practices” for sizing tips).
1. Purchasing AI-Interview Credits
A. Self-Service Purchase (For Most Users)
Log in to your PyjamaHR account.
Go to Settings > My Plan
2. Locate the AI-Interview Credits section:
- Find the section labeled AI Recruiter > Buy More
3. Select the desired credit bundle:
- Choose from available packages (e.g. 100, 500, 1000, 2000 credits).
4. Enter payment details:
- Fill in your credit card information.
- Complete the payment process.
Credits are instantly added to your account upon successful payment.
B. Subscription/Auto-Renewal
Some plans (e.g., AI Recruiter subscription) include monthly credit bundles that auto-renew.
Ensure your subscription is active and payment method is up-to-date to avoid interruptions.
If payment fails, credits will not be added automatically—see “Troubleshooting.”
2. Allocating and Managing AI-Interview Credits
Check Your Credit Balance:
- Go to Settings > My Plan to view remaining AI-Interview credits.
Assign Credits to Jobs/Candidates:
- When sending an AI interview to a candidate, the system automatically deducts one credit per invite.
- No manual allocation is needed—credits are consumed as you use the feature.Track Usage:
- Monitor credit consumption in Settings > My Plan.
- For detailed usage, check the View Usage section under AI Recruiter Add-ons purchased.Renew or Top-Up:
- If you’re running low, repeat the purchase steps above.
Advanced Usage & Best Practices
Estimate Usage:
Review your average monthly hiring volume and purchase credits accordingly. For example, if you screen 50 candidates per month, consider a 50 or 100 credit bundle for flexibility.Monitor Expiry:
Credits don't have a validity period. Use them as you go. Purchase them when you need.Integrate with Workflow:
Use AI-Interview credits in tandem with resume match scoring and candidate pipelines for a seamless screening process.Invoice & Receipts:
Download invoices for purchases directly from your account for accounting compliance.
Troubleshooting & Common Issues
Issue: Credits not reflecting after payment
- Solution: Refresh your browser or log out and log in again. If still missing, contact support with payment details.
Issue: Unable to purchase via credit card (OTP/security error)
- Solution: Try a different browser or device. If the issue persists, contact support to troubleshoot payment gateway issues or request a manual invoice.
Issue: Can’t send AI interview despite having credits
- Solution: Ensure you have enough credits and that your plan is active. If the system still blocks you, contact support—there may be a temporary glitch.
Issue: Need invoice/receipt for accounting
- Solution: Download from your account dashboard. Manage Subscription > Invoice History.
Comprehensive FAQs
1. How do I purchase AI-Interview credits?
Via the “My Plans” section in your PyjamaHR account.
2. What is the minimum number of credits I can buy?
Standard bundles start at 100 and available in multiples of 100.
3. How long are credits valid?
Credits don't come with an expiry. You can use them whenever you want.
4. Can I get a discount for bulk purchases?
The price is INR 15 (for Indian Companies) and $0.50 (for International Companies)
5. How are credits allocated?
Credits are automatically deducted each time you send an AI interview invite to a candidate.
6. Can I allocate credits to specific jobs or users?
No manual allocation is needed; credits are consumed as used across your account.
7. What if my credits aren’t showing after payment?
Try refreshing the page. If still missing, contact support with your payment confirmation.
8. Can I get an invoice or receipt for my purchase?
Yes, invoices can be downloaded from the account itself.
9. What happens if my subscription payment fails?
Credits will not be added. Update your payment method and retry.
10. Can I purchase credits if I’m on an AppSumo or special plan?
No. Contact support for details.
11. Can I see a history of my credit usage?
You can view your current balance in “My Plan.”
13. Do credits roll over if unused?
Yes
14. Can I buy credits for candidate tests separately?
Candidate assessment feature is temporarily unavailable
Related Features & Next Steps
Resume Match Score: Use in combination with AI interviews for robust candidate screening.
Candidate Test Credits: For skill assessments, purchase separately via the AI Store. Candidate assessment feature is temporarily unavailable
Subscription Management: Keep your payment methods and subscription status up to date to avoid interruptions.
Reporting & Analytics: Track your AI-Interview usage and results for continuous improvement.
Related Articles:
- How to Send AI Interviews to Candidates
- Managing Your PyjamaHR Subscription
- Tracking AI Recruiter Credit Usage
Summary Table: Key Actions
Task | Where to Go | Who to Contact | Notes |
Purchase standard credit bundle | My Plans | Self-service | Instant credit addition |
Check credit balance | Settings > My Plan | — | Real-time balance |
Get invoice/receipt | Account | — | For accounting compliance |
Troubleshoot missing credits | Refresh/Support | Support | Provide payment details if needed |
Bulk purchase | Support | Support | — |
Still have questions?
Contact PyjamaHR Support via chat or email for personalized assistance with AI-Interview credits.
This guide is based on real customer experiences and workflows as of June 2024. For the latest updates, always check your PyjamaHR dashboard or reach out to support.