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How to Post Jobs in New Countries or Add Missing Locations in PyjamaHR

Updated this week

Executive Summary

PyjamaHR enables you to post jobs globally, but you may sometimes encounter issues when adding new countries, cities, or missing locations. This guide explains how to post jobs in new countries, what to do if a location is missing, and how to resolve common location-related errors—ensuring your job posts reach the right candidates, wherever they are.

Detailed Overview

What Is the Location Feature in PyjamaHR?

The location field in PyjamaHR lets you specify where a job is based—by city, state, and country for in-office/hybrid jobs, or by country for remote roles. This information is used to:

  • Display jobs correctly on your careers page and job boards (LinkedIn, ZipRecruiter, Monster, etc.)

  • Filter candidates by location

  • Ensure compliance with job board requirements (e.g., LinkedIn requires "City, State/Country" format)

Why It Matters:
Accurate location selection ensures your jobs are visible to the right candidates and published on all intended job boards. Missing or incorrect locations can block job publishing, reduce applicant quality, or cause compliance issues.

Step-by-Step Guide: Posting Jobs in New Countries or Adding Missing Locations

Prerequisites

  • Plan Requirements:

  • Free Plan: Can only post jobs in India (as of recent updates).

  • Paid Plans: Can post jobs in international locations.

  • Account Verification:

  • Some international postings require your company account to be verified (business website, LinkedIn, registration docs).

1. Posting a Job in a New Country

For In-Office or Hybrid Jobs

  1. Go to "Create Job"
    - Click the “+ New Job” button.

  2. Select Job Type
    - Choose "In-Office" or "Hybrid".

  3. Enter Location
    - In the "Location" field, start typing the city and country (e.g., "Bangkok, Thailand" or "Libertyville, IL, USA").
    - Tip: Use the format "City, State/Country" for best compatibility with job boards.

  4. If Location Is Missing:
    - Double-check spelling and try alternate spellings (e.g., "New York" vs. "NYC").
    - If still missing, see the section below on requesting new locations.

For Remote Jobs

  1. Go to "Create Job"
    - Click the “+ New Job” button.

  2. Select Job Type
    - Choose "Remote".

  3. Enter Location
    - In the "Location" field, only countries are available (e.g., "New Zealand", "Kuwait").
    - Note: You cannot specify a city or state for remote jobs—only the country.

  4. If Country Is Missing:
    - Try toggling the "Remote" option on/off and searching again.
    - If still missing, see the section below on requesting new countries.

2. Requesting Addition of a Missing Location

If a city or country is not available in the dropdown:

  1. Contact Support:
    - Use the in-app chat or email support.
    - Provide the exact location details (city, state, country).
    - Example: “Please add ‘Kota, Rajasthan, India’ as a job location.”

  2. Wait for Confirmation:
    - Support will raise an internal ticket.
    - You’ll be notified once the location is added (usually within 24-48 hours).

  3. Refresh and Retry:
    - Perform a hard refresh (Ctrl+F5) and try adding the location again.

3. Cloning Jobs for Multiple Countries

  • If hiring for the same role in multiple countries, you must create a separate job post for each country.

  • Use the "Clone Job" feature (if available) to duplicate job details and change only the location.

4. Special Scenarios

  • Hybrid Roles:

  • You must specify a city, not just a country.

  • Remote Roles:

  • Only countries can be selected, not cities or states.

  • Confidential Locations:

  • If you need to keep the city confidential, mention only the country for remote jobs, or discuss with support for custom solutions.

Advanced Usage & Best Practices

  • Formatting for Job Boards:

  • LinkedIn and others require "City, State/Country" (e.g., "Omaha, NE" or "London, United Kingdom").

  • Avoid using only the country for in-office/hybrid jobs.

  • Multiple Locations:

  • You can add multiple locations to a single job post, but boosting or publishing will apply to all selected locations.

  • Custom Career Page Filters:

  • If your career page shows unwanted countries (e.g., India when all jobs are in Thailand), note that the dropdown includes all global options by design. You cannot remove countries from the filter, but you can use the API to customize job listings on your website.

  • API Integration:

  • Use the API to fetch jobs and apply custom CSS for your website’s job listings.

Troubleshooting & Common Issues

1. "No Results Found" When Entering Location

  • Check Plan:

  • Free plan users can only post jobs in India.

  • Check Spelling:

  • Try alternate spellings or formats.

  • Try Hard Refresh:

  • Sometimes, a hard refresh (Ctrl+F5) resolves dropdown issues.

  • Check Job Type:

  • For remote jobs, only countries are available.

  • For in-office/hybrid, both city and country must be specified.

  • Contact Support:

  • If the location is still missing, contact support to request addition.

2. Location Dropdown Not Working or Only Shows Old Locations

  • Known Bugs:

  • Occasionally, the location dropdown may not populate or only show previously used locations. Support can escalate and resolve these issues.

  • Workaround:

  • Clone an existing job with the desired location if urgent, then update once the bug is fixed.

3. Job Not Posting to Job Boards (e.g., LinkedIn, Monster)

  • Check Location Format:

  • LinkedIn requires "City, State/Country" format.

  • Jobs with only a country or incorrect format may not publish.

  • Duplicate Job Error:

  • If a job with the same title/description/location already exists on LinkedIn, it may be flagged as a duplicate.

4. Cannot Boost Jobs Outside India

  • Boosting is region-specific:

  • Boosting jobs internationally may require a different payment or plan.

  • Contact support for pricing and eligibility.

Comprehensive FAQ

1. Why can’t I add a new country or city to my job post?
- You may be on the free plan (India-only), or the location isn’t in our database yet. Contact support to request addition.

2. How do I request a missing location?
- Message support with the exact city, state, and country. We’ll add it and notify you.

3. Why does the location dropdown show “no results found”?
- Check your plan, spelling, and job type. If still unresolved, contact support.

4. Can I post a job in multiple countries at once?
- No. You must create a separate job post for each country.

5. Why can’t I specify a city for a remote job?
- Remote jobs only allow country selection by design.

6. Why are jobs not posting to LinkedIn or other job boards?
- Ensure you use the correct location format ("City, State/Country"). Avoid duplicate postings.

7. How do I add a confidential location?
- For remote jobs, specify only the country. For in-office, discuss with support for custom solutions.

8. Why does my career page show countries where I have no jobs?
- The filter includes all global options. Use the API for custom filtering on your website.

9. What if I need to add a location urgently?
- Contact support and mention the urgency. Most requests are handled within 24-48 hours.

10. How do I boost jobs in new countries?
- Boosting international jobs may require a different payment. Contact support for details.

11. Why do I get applicants from outside my target country?
- Ensure your job location is set correctly. For remote jobs, specify the country to limit applicants.

12. Can I filter candidates by state or region?
- Currently, filtering is by exact location only.

Related Features & Next Steps

Summary Table: Common Scenarios & Solutions

Scenario

Solution

City/country missing in dropdown

Contact support with details; location will be added

“No results found” error

Check plan, spelling, job type; try hard refresh; contact support if unresolved

Remote job needs city-level targeting

Not supported; mention city in job description

Job not posting to LinkedIn

Use "City, State/Country" format; avoid duplicates

Boosting jobs outside India not available

Contact support for international boost pricing and eligibility

Career page shows unwanted countries

Use API for custom filtering on your website

When to Contact Support

  • Location not found after troubleshooting

  • Urgent addition of new cities/countries

  • Bugs with the location dropdown or job posting

  • Issues with job board publishing due to location

Tip: Always provide the exact city, state, and country for fastest resolution.

Final Tips

  • Always double-check your plan’s location posting limits.

  • Use the correct format for locations to maximize job board visibility.

  • For remote jobs, clarify any city/state requirements in the job description.

  • Reach out to support for any missing locations—most are added quickly.

Still have questions?
Contact PyjamaHR Support via in-app chat or email for personalized assistance.

Related Articles:
- Career Page Integration
- Comparison View: How to Export Candidate Data
- API Documentation

This article is based on real customer conversations and is updated regularly to reflect the latest PyjamaHR features and best practices.

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