Executive Summary
PyjamaHR allows you to purchase AI Interview and Candidate Assessment (Test) credit bundles directly from your account, enabling scalable, automated candidate screening and evaluation. This guide covers everything you need to know—from understanding credit types and pricing, to step-by-step purchasing, troubleshooting, and maximizing your investment—based on real customer scenarios and the latest platform updates.
**Candidate tests/assessments are temporarily paused for revamp.**
Detailed Overview
What Are AI Interview and Assessment Credits?
AI Interview Credits: Allow you to send automated, AI-powered interview links to candidates. The AI Recruiter conducts interviews, scores responses, and generates fitment reports.
Assessment/Test Credits: Enable you to send skill-based tests to candidates for objective evaluation. Temporarily unavailable as it is getting revamped.
Why Use Credit Bundles?
- Scale hiring without manual bottlenecks.
- Pay only for what you use—purchase more as your hiring volume grows.
- Unlock advanced automation and analytics in your recruitment workflow.
Integration with PyjamaHR
- Credits are tracked in your account under Settings > My Plan.
- AI Interviews and Assessments are triggered from candidate/job pipelines.
- Works seamlessly with job posting, resume screening, and candidate management features.
Step-by-Step Guide: Purchasing AI Interview or Assessment Credits
Prerequisites
You must have a PyjamaHR account with admin or billing permissions.
Ensure your account is active and not in a restricted or downgraded state.
1. Access the My Plans section
From Dashboard
1. Log in to your PyjamaHR account.
2. Click on your profile icon or the Settings gear in the top-right corner.
3. Select My Plan from the left sidebar.
2. Review Your Current Credits
In My Plan, view your current balance for:
AI Recruiter Credits
Assessment/Test Credits
If you are out of credits, you’ll see a prompt or a “Buy More” button next to the relevant credit type.
3. Select the Credit Bundle
Click Buy More next to the desired credit type.
Choose the quantity:
AI Interviews: Bundles start at 100 credits. (For custom quantities i.e. 1000+ contact support)
Assessments/Tests: Minimum purchase is typically 50 credits. Temporarily not available.
4. Complete the Payment
Enter your payment details (credit card, etc.) as prompted.
For custom bundles or if you encounter issues, request a payment link from support (they can email you a Stripe invoice).
After payment, credits are automatically added to your account.
5. Verify Credit Addition
Refresh your browser.
Go to Settings > My Plan to confirm the new credit balance.
If credits do not appear within a few minutes, perform a hard refresh or log out and back in.
6. Start Using Your Credits
For AI Interviews: Go to a candidate or job, click Send AI Interview, and select the number of interviews to send.
Advanced Usage & Best Practices
Power User Tips
Bulk Purchases: For large hiring drives, request custom bundles or API access for bulk purchasing (contact support).
Track Usage: Regularly monitor credit consumption in My Plan to avoid running out during critical hiring periods.
Plan Ahead: Purchase credits in advance for upcoming campaigns to prevent workflow interruptions.
Integration Strategies
Automate Screening: Use AI Interviews for initial screening, then follow up with skill assessments for shortlisted candidates.
Do’s and Don’ts
Do: Always verify your credit balance before launching a hiring campaign.
Don’t: Wait until you’re out of credits—purchase in advance to avoid delays.
Do: Contact support for custom needs.
Don’t: Assume credits are unlimited—track and manage usage.
Troubleshooting & Common Issues
Common Problems & Solutions
Issue | Solution |
Credits not reflecting after payment | Refresh your browser, check My Plan. If still missing, contact support with payment details. |
Unable to purchase less than minimum bundle | The minimum number of credits that you can purchase is 100. |
Assessment/Test feature unavailable | The feature is under revamp and temporarily paused. |
Payment failure (e.g., OTP/security error) | Try a different browser, clear cache, or contact support for manual payment processing. |
What If Scenarios
What if I am on an AppSumo plan?
Contact support
Comprehensive FAQs
1. How do I check my current AI Interview or Assessment credit balance?
Go to Settings > My Plan. Your current balances are displayed there.
2. What is the minimum number of credits I can purchase?
- AI Interviews: 100
3. Can I get a custom bundle or a discount?
Yes, contact support for custom quantities or to inquire about discounts for startups, bulk purchases, or existing customers.
4. How quickly are credits added after payment?
Usually within minutes. If not, refresh your browser or contact support.
5. Can I pay by invoice or only via credit card?
Both options are available. For invoice payments, support can send a Stripe payment link.
6. What if I accidentally purchase the wrong bundle?
Contact support immediately for resolution.
7. Are credits transferable between AI Interviews and Assessments?
No, each credit type is separate.
8. Do AI Recruiter credits expire?
No
9. Can I purchase credits if my account is downgraded or restricted?
You must have an active, eligible account. Resolve any billing or access issues first.
10. What happens if I run out of credits mid-campaign?
You will not be able to send further interviews/tests until you purchase more. Plan ahead to avoid interruptions.
11. What if the feature is under maintenance or paused?
You may not be able to purchase or use credits during this period. Watch for platform announcements or contact support for updates.
Related Features & Next Steps
Resume Match/AI Screening: Use in conjunction with AI Interviews for a fully automated screening pipeline.
User Access Management: Ensure only authorized users can purchase or use credits.
Recommended Articles:
- How to Use AI Interviews in PyjamaHR
- Understanding Access Types in PyjamaHR
- Managing Your PyjamaHR Subscription and Add-ons
Key Takeaways
Always purchase credits in advance to avoid workflow interruptions.
Use the My Plans section for self-service purchasing.
For custom needs, discounts, or troubleshooting, contact PyjamaHR support.
Monitor platform updates for changes to credit purchasing or feature availability.
Still have questions?
Contact PyjamaHR Support via chat or email for personalized assistance with purchasing or managing your AI Interview and Assessment credits.