Executive Summary

PyjamaHR allows you to purchase AI Interview and Candidate Assessment (Test) credit bundles directly from your account, enabling scalable, automated candidate screening and evaluation. This guide covers everything you need to know—from understanding credit types and pricing, to step-by-step purchasing, troubleshooting, and maximizing your investment—based on real customer scenarios and the latest platform updates.

Detailed Overview

What Are AI Interview and Assessment Credits?

AI Interview Credits: Allow you to send automated, AI-powered interview links to candidates. The AI Recruiter conducts interviews, scores responses, and generates fitment reports.
Assessment/Test Credits: Enable you to send skill-based tests to candidates for objective evaluation.

Why Use Credit Bundles?
- Scale hiring without manual bottlenecks.
- Pay only for what you use—purchase more as your hiring volume grows.
- Unlock advanced automation and analytics in your recruitment workflow.

Integration with PyjamaHR
- Credits are tracked in your account under Settings > My Plan.
- AI Interviews and Assessments are triggered from candidate/job pipelines.
- Works seamlessly with job posting, resume screening, and candidate management features.

Step-by-Step Guide: Purchasing AI Interview or Assessment Credits

Prerequisites

You must have a PyjamaHR account with admin or billing permissions.
Ensure your account is active and not in a restricted or downgraded state.

1. Access the AI Store or Upgrades Section

Option A: From Dashboard
1. Log in to your PyjamaHR account.
2. Click on your profile icon or the Settings gear in the top-right corner.
3. Select My Plan from the left sidebar.
4. Locate the AI Store or Upgrades section.
Option B: Direct Link
Some users may have a direct AI Store button on the main navigation.

2. Review Your Current Credits

In My Plan, view your current balance for:
AI Interview Credits
Assessment/Test Credits
If you are out of credits, you’ll see a prompt or a “Buy More” button next to the relevant credit type.

3. Select the Credit Bundle

Click Buy More or Purchase Credits next to the desired credit type.
Choose the quantity:
AI Interviews: Bundles often start at 10, 20, 50, or 100 credits. (Custom quantities available via support.)
Assessments/Tests: Minimum purchase is typically 50 credits. (Smaller quantities may require contacting support.)

4. Complete the Payment

Enter your payment details (credit card, etc.) as prompted.
For custom bundles or if you encounter issues, request a payment link from support (they can email you a Stripe invoice).
After payment, credits are automatically added to your account.

5. Verify Credit Addition

Refresh your browser.
Go to Settings > My Plan to confirm the new credit balance.
If credits do not appear within a few minutes, perform a hard refresh or log out and back in.

6. Start Using Your Credits

For AI Interviews: Go to a candidate or job, click Send AI Interview, and select the number of interviews to send.
For Assessments/Tests: Go to a candidate or job, click Send Test, and select the test to assign.

Screenshots to Include:

Dashboard with Settings > My Plan highlighted.
AI Store/Upgrades section with “Buy More” button.
Payment screen with credit bundle selection.
Confirmation screen showing updated credit balance.

Advanced Usage & Best Practices

Power User Tips

Bulk Purchases: For large hiring drives, request custom bundles or API access for bulk purchasing (contact support).
Track Usage: Regularly monitor credit consumption in My Plan to avoid running out during critical hiring periods.
Plan Ahead: Purchase credits in advance for upcoming campaigns to prevent workflow interruptions.
Discounts: Ask about volume discounts or startup offers, especially if you are an existing or AppSumo customer.

Integration Strategies

Automate Screening: Use AI Interviews for initial screening, then follow up with skill assessments for shortlisted candidates.
Combine with Job Boosts: Maximize reach by pairing credits with job boost features.

Do’s and Don’ts

Do: Always verify your credit balance before launching a hiring campaign.
Don’t: Wait until you’re out of credits—purchase in advance to avoid delays.
Do: Contact support for custom needs or if you need fewer than the minimum bundle.
Don’t: Assume credits are unlimited—track and manage usage.

Troubleshooting & Common Issues

Common Problems & Solutions

Issue	Solution
Credits not reflecting after payment	Refresh your browser, check My Plan. If still missing, contact support with payment details.
Unable to purchase less than minimum bundle	Contact support for a custom payment link (e.g., for 10 or 20 credits).
Assessment/Test feature unavailable	The feature may be under revamp or temporarily paused. Check announcements or contact support for status.
Payment failure (e.g., OTP/security error)	Try a different browser, clear cache, or contact support for manual payment processing.
Out of credits and urgent need	Request a one-time emergency credit top-up via support.
Credits expired	Credits may have an expiry—verify in My Plan and plan usage accordingly.

What If Scenarios

What if I need to purchase credits for multiple features (AI Interviews, Assessments, Job Boosts)?
Purchase each credit type separately in the AI Store or request a consolidated invoice from support.
What if I am on an AppSumo plan?
You can buy additional credits beyond your plan’s included quota directly from your account.

Comprehensive FAQ

1. How do I check my current AI Interview or Assessment credit balance?
Go to Settings > My Plan. Your current balances are displayed there.

2. What is the minimum number of credits I can purchase?
- AI Interviews: As low as 10 or 20 (via support); standard bundles may start at 50 or 100.
- Assessments: Minimum is usually 50 credits.

3. Can I get a custom bundle or a discount?
Yes, contact support for custom quantities or to inquire about discounts for startups, bulk purchases, or existing customers.

4. How quickly are credits added after payment?
Usually within minutes. If not, refresh your browser or contact support.

5. Can I pay by invoice or only via credit card?
Both options are available. For invoice payments, support can send a Stripe payment link.

6. What if I accidentally purchase the wrong bundle?
Contact support immediately for resolution.

7. Are credits transferable between AI Interviews and Assessments?
No, each credit type is separate.

8. Do credits expire?
Some credits may have an expiry date. Check in My Plan or confirm with support.

9. Can I purchase credits if my account is downgraded or restricted?
You must have an active, eligible account. Resolve any billing or access issues first.

10. What happens if I run out of credits mid-campaign?
You will not be able to send further interviews/tests until you purchase more. Plan ahead to avoid interruptions.

11. Can I use API to purchase or trigger tests?
API access is available for bulk test purchasing. Contact support for integration details.

12. What if the feature is under maintenance or paused?
You may not be able to purchase or use credits during this period. Watch for platform announcements or contact support for updates.

Job Boost Credits: Purchase additional job boosts to increase job visibility.
Resume Match/AI Screening: Use in conjunction with AI Interviews for a fully automated screening pipeline.
User Access Management: Ensure only authorized users can purchase or use credits.
API Integrations: For high-volume or automated workflows.

Key Takeaways

Always purchase credits in advance to avoid workflow interruptions.
Use the AI Store or My Plan section for self-service purchasing.
For custom needs, discounts, or troubleshooting, contact PyjamaHR support.
Monitor platform updates for changes to credit purchasing or feature availability.

Still have questions?
Contact PyjamaHR Support via chat or email for personalized assistance with purchasing or managing your AI Interview and Assessment credits.

How to Purchase AI Interview and Assessment Credit Bundles in PyjamaHR (2024 Guide)