Executive Summary

This article provides a comprehensive, step-by-step guide to understanding refund timelines and eligibility criteria for PyjamaHR subscriptions, payments, and feature purchases. It addresses the most common customer questions, pain points, and scenarios—ensuring you know exactly when you’re eligible for a refund, how long it takes, and how to avoid common mistakes that delay or prevent refunds.

Detailed Overview

PyjamaHR offers refunds under specific circumstances, primarily related to failed payments, account blocks, subscription cancellations, and feature malfunctions. Refunds are processed for both monthly and annual subscriptions, job boosts, and AI Recruiter credits, but eligibility depends on the reason for the request and the timing of your actions. Understanding the workflow, requirements, and best practices will help you get your refund quickly and avoid unnecessary delays.

Key Use Cases:
- Payment deducted but service not activated (e.g., payment failed, subscription not showing active)
- Account blocked due to verification or policy issues (e.g., anti-spam filters, LinkedIn policy)
- Subscription cancelled before renewal but payment still deducted
- Feature malfunction (e.g., job boost not working, AI Recruiter not delivering as promised)
- Overcharges or duplicate payments
- Prorated refunds for early cancellation or account blocks

Business Impact:
Knowing the refund process helps you manage your cash flow, avoid service interruptions, and maintain trust in the platform.

Step-by-Step Guide: How to Request and Track a Refund

1. Identify Your Refund Scenario

Payment deducted, service not activated:
Example: “Rs. 1000 payment has been deducted from my account, but the subscription is not showing active and the payment has not refunded.”
Account blocked after payment:
Example: “I paid the subscription, could you do the return of that please?”
Subscription cancelled, but payment deducted:
Example: “I cancelled the subscription on 4th Jan and you have deducted the amount today on 5th Jan.”
Feature not working as promised:
Example: “I would like a refund for the boost please as it did not work as intended.”
Overcharge or duplicate payment:
Example: “Two deductions have been made for the same account. I want to carry forward this amount, which has been deducted, to the next month.”

2. Check Eligibility Criteria

You are eligible for a refund if:
- Your payment was deducted but the service was not activated or failed.
- Your account was blocked or suspended by PyjamaHR (not due to your own policy violation) after payment.
- You cancelled your subscription before the renewal date, but the payment was still deducted.
- You were overcharged, double-charged, or charged for additional users you did not intend to add.
- A feature (e.g., Job Boost, AI Recruiter) did not work as promised and you reported it promptly.
- Your account was blocked due to anti-spam or LinkedIn policy and you cannot use the service.

You are NOT eligible for a refund if:
- You violated PyjamaHR’s Terms of Service (e.g., posting fake jobs, spam, fraudulent activity).
- Your account was blocked for policy violations and the team has communicated that service will not be restored.
- You request a refund for periods where you continued to use the service.
- You request a refund for unused credits after the subscription period has ended (unless the service was down or not delivered).

3. Prepare Required Information

Registered email ID
Payment details (date, amount, method)
Reason for refund (with supporting details/screenshots if possible)
For account blocks: company website, LinkedIn URL, business registration documents (if requested)

4. Initiate the Refund Request

Via Chat: Use the in-app support chat and provide your registered email and details.
Via Email: Email [email protected] with all relevant details.
Via Zoom Call: In some cases, support may request a quick verification call (especially for account blocks).

5. Refund Processing Timeline

Standard Timeline:
Refunds are typically processed within 5–7 business days after approval.
Some responses mention up to 10 business days for international transactions or certain banks.
Failed Payments:
If the payment failed at the gateway, the amount is usually auto-refunded by your bank. If not, PyjamaHR will initiate the refund after confirmation.
Subscription Cancellations:
If you cancel before renewal but are charged, the refund is processed within 5–7 business days.
Feature Refunds (Job Boost, AI Recruiter):
Once approved, processed within 5–7 business days.
Prorated Refunds:
For annual plans or early cancellations, the unused portion is refunded on a prorated basis.

6. Track and Confirm Your Refund

You will receive an email confirmation when the refund is initiated.
If you do not see the refund in your account after 10 business days, contact your bank with the ARN (Acquirer Reference Number) provided by PyjamaHR support.
If you have not received confirmation, follow up via chat or email.

Advanced Usage & Best Practices

Power User Tips

Always cancel your subscription before the renewal date to avoid unwanted charges.
Remove additional users before renewal if you want to downgrade your plan and avoid extra charges.
Keep records of all payments and communications with support for faster resolution.
Respond promptly to requests for verification documents to avoid delays in account reactivation or refunds.
If your payment fails, check with your bank first—many refunds are processed automatically at the bank level.

Do’s and Don’ts

Do:
- Use the same registered email for all communications.
- Provide clear, concise details and screenshots when reporting issues.
- Check your bank statement for refund credits before contacting support again.

Don’t:
- Share your credentials with others (can trigger account blocks and complicate refunds).
- Attempt to use the platform after requesting a refund (may void eligibility).
- Delay in responding to support requests for additional information.

Troubleshooting & Common Issues

Common Error Messages & Solutions

“Payment has failed and should be refunded to your bank.”
Wait 5–7 business days; check with your bank if not received.
“Your account has been blocked. Please contact support.”
Provide required verification documents; refund will be processed if service cannot be restored.
“Subscription cancelled but payment deducted.”
Refund will be processed for the current cycle; access will be restricted.
“Duplicate payment/overcharge.”
Refund or adjustment will be processed for the extra amount.
“Feature not working (e.g., Job Boost, AI Recruiter).”
Report the issue immediately; refund will be processed if the feature was not delivered as promised.

What If Scenarios

What if my bank does not show the refund after 10 days?
Contact support for the ARN and follow up with your bank.
What if my account is blocked for policy violation?
Refunds are typically denied if you violated terms (e.g., fake jobs, spam).
What if I want to switch from annual to monthly plan after payment?
Prorated refund may be issued for the unused period if you cancel early.
What if I was charged for additional users by mistake?
Remove extra users and request a refund for the overcharge.

Comprehensive FAQ

1. How long does it take to receive a refund?

Refunds are processed within 5–7 business days after approval. Some banks may take up to 10 business days.

2. What are the eligibility criteria for a refund?

You are eligible if your payment was deducted but service not activated, your account was blocked by PyjamaHR, you cancelled before renewal but were charged, or a feature did not work as promised.

3. Can I get a refund if my account was blocked for violating policies?

No. Refunds are not provided if your account was blocked for violating PyjamaHR’s Terms of Service (e.g., posting fake jobs, spam).

4. What if I was charged after cancelling my subscription?

If you cancelled before the renewal date but were charged, you are eligible for a refund for that cycle.

5. How do I request a refund for a failed payment?

Contact support with your registered email and payment details. Most failed payments are auto-refunded by your bank.

6. What if I was charged for more users than I intended?

Remove the extra users and request a refund for the overcharge. Adjustments can be made in the next billing cycle.

7. Can I get a refund for unused AI Recruiter credits or Job Boosts?

Yes, if the feature did not work as promised or you cancelled due to platform issues. Otherwise, unused credits are not typically refunded.

8. What if I paid twice for the same period?

Provide proof of both payments; the extra amount will be refunded or adjusted in your next billing.

9. Will I lose access to PyjamaHR after a refund?

Yes. Once a refund is processed, your access to the platform is restricted for that period.

10. How do I track my refund?

You will receive an email confirmation. If not received in 10 business days, contact support for the ARN and check with your bank.

11. Can I get a refund if my account is blocked and I cannot provide all verification documents?

If you cannot complete verification, your account will remain blocked and a refund will be processed for the unused period.

12. What if I want to switch from annual to monthly plan?

If you cancel your annual plan early, a prorated refund for the unused period will be processed.

13. Are there any exceptions to the refund policy?

Refunds are not provided for policy violations, continued use after cancellation, or for unused credits after the subscription ends (unless due to service failure).

Subscription Management:
Learn how to add/remove users, downgrade/upgrade plans, and manage billing cycles.
Account Verification:
Understand the documentation required to avoid account blocks and refund delays.
Feature Usage:
Maximize your use of Job Boost, AI Recruiter, and other paid features to avoid refund scenarios.
Data Export:
If you’re leaving PyjamaHR, request a data dump of your candidates before your account is closed.

Summary Table: Refund Scenarios, Eligibility, and Timelines

Scenario	Eligible for Refund?	Timeline (Business Days)	Notes
Payment deducted, service not activated	Yes	5–7	Check with bank if not received
Account blocked by PyjamaHR after payment	Yes (if not policy)	5–7	Refund for unused period
Subscription cancelled but payment deducted	Yes	5–7	Access restricted after refund
Feature malfunction (Job Boost, AI Recruiter)	Yes	5–7	Must report issue promptly
Overcharge or duplicate payment	Yes	5–7	Provide proof of both payments
Account blocked for policy violation	No	N/A	No refund for TOS violations
Unused credits after subscription ends	No (unless failure)	N/A	Exception if service was down
Prorated refund for early cancellation	Yes	5–7	For annual plans, unused period only

Final Tips

Always act promptly—delays in reporting issues can affect eligibility.
Keep all communications and payment records for reference.
If in doubt, contact support with full details for the fastest resolution.

Still have questions?
Contact PyjamaHR Support via in-app chat or email at [email protected] for personalized assistance.

This article is based strictly on real customer conversations and reflects the latest PyjamaHR refund policies and workflows as of June 2025.

Refund Timelines and Eligibility Criteria in PyjamaHR: Complete Guide for Customers