Executive Summary
This article provides a comprehensive, step-by-step guide to understanding refund timelines and eligibility criteria for PyjamaHR subscriptions, payments, and feature purchases. It addresses the most common customer questions, pain points, and scenarios—ensuring you know exactly when you’re eligible for a refund, how long it takes, and how to avoid common mistakes that delay or prevent refunds.
Detailed Overview
PyjamaHR offers refunds under specific circumstances, primarily related to incorrect payments, account blocks and feature malfunctions. Refunds are processed for both monthly and annual subscriptions but eligibility depends on the reason for the request and the timing of your actions. Understanding the workflow, requirements, and best practices will help you get your refund quickly and avoid unnecessary delays.
Key Use Cases:
- Incorrect amount deducted or payment deducted twice (Overcharges or duplicate payments)
- Account blocked due to verification (e.g., anti-spam filters)
- Feature malfunction
Business Impact:
Knowing the refund process helps you manage your cash flow, avoid service interruptions, and maintain trust in the platform.
Step-by-Step Guide: How to Request and Track a Refund
1. Identify Your Refund Scenario
Account blocked after subscribing:
Example: “I paid the subscription, could you do the return of that please?”Subscription cancelled, but payment deducted:
Example: “I cancelled the subscription on 4th Jan and you have deducted the amount today on 5th Jan.” (As on renewal date of 5th of that month)Overcharge or duplicate payment:
Example: “Two deductions have been made for the same account. I want to carry forward this amount, which has been deducted, to the next month.”
2. Check Eligibility Criteria
You are eligible for a refund if:
- Your account was blocked or suspended by PyjamaHR (not due to your own policy violation) after payment.
- You cancelled your subscription before the renewal date, but the payment was still deducted.
- You were overcharged or double-charged
- Your account was blocked due to anti-spam or LinkedIn policy and you cannot use the service.
You are NOT eligible for a refund if:
- You violated PyjamaHR’s Terms of Service (e.g., posting fake jobs, spam, fraudulent activity).
- Your account was blocked for policy violations and the team has communicated that service will not be restored.
- You request a refund for periods where you continued to use the service.
- You request a refund for unused credits after the subscription period has ended (unless the service was down or not delivered).
- You request for a refund for an ongoing cycle
- You forgot to remove any unwanted seats before renewal
3. Prepare Required Information
Registered email ID
Payment details (date, amount, method)
Reason for refund (with supporting details/screenshots if possible)
For account blocks: company website, LinkedIn URL, business registration documents (if requested)
4. Initiate the Refund Request
Via Chat: Use the in-app support chat and provide your registered email and details.
Via Email: Email [email protected] with all relevant details.
5. Refund Processing Timeline
Standard Timeline:
Refunds are typically processed within 5–7 business days after approval.
Some responses mention up to 10 business days for international transactions or certain banks.Failed Payments:
If the payment failed at the gateway, the amount is usually auto-refunded by your bank. If not, PyjamaHR will initiate the refund after confirmation.Subscription Cancellations:
If you cancel before renewal but are charged for the next cycle, the refund is processed within 5–7 business days.Prorated Refunds:
For annual plans or early cancellations, the unused portion is NOT refunded
6. Track and Confirm Your Refund
You will receive an email confirmation when the refund is initiated.
If you do not see the refund in your account after 10 business days, contact your bank with the ARN (Acquirer Reference Number) provided by PyjamaHR support.
If you have not received confirmation, follow up via chat or email.
Advanced Usage & Best Practices
Power User Tips
Always cancel your subscription before the renewal date to avoid unwanted charges for the NEXT billing cycle
Remove additional users and their seats before renewal if you want to downgrade your plan and avoid extra charges.
Keep records of all payments and communications with support for faster resolution.
Respond promptly to requests for verification documents to avoid delays in account reactivation or refunds.
If your payment fails, check with your bank first—many refunds are processed automatically at the bank level.
Do’s and Don’ts
Do:
- Use the same registered email for all communications.
- Provide clear, concise details and screenshots when reporting issues.
- Check your bank statement for refund credits before contacting support again.
Don’t:
- Attempt to use the platform after requesting a refund (may void eligibility).
- Delay in responding to support requests for additional information.
Troubleshooting & Common Issues
Common Error Messages & Solutions
“Payment has failed and should be refunded to your bank.”
Wait 5–7 business days; check with your bank if not received.
“Subscription cancelled but payment deducted for next billing cycle.”
Refund will be processed for the current cycle; access will be restricted.
“Duplicate payment/overcharge.”
Refund or adjustment will be processed for the extra amount.
What If Scenarios
What if my bank does not show the refund after 10 days?
Contact support for the ARN and follow up with your bank.
What if my account is blocked for policy violation?
Refunds are typically denied if you violated terms (e.g., fake jobs, spam).
What if I want to switch from annual to monthly plan after payment?
Prorated refund will NOT be issued for the unused period if you cancel early.
What if I was charged for additional users by mistake?
No refund will be processed in this case. You can remove the unwanted seats from your next billing cycle by navigating to the Manage Seats button in Settings > Team Members.
Comprehensive FAQs
1. How long does it take to receive a refund?
Refunds are processed within 5–7 business days after approval. Some banks may take up to 10 business days.
2. What are the eligibility criteria for a refund?
You are eligible if your payment was incorrect or you were double-charged and your account was blocked by PyjamaHR.
3. Can I get a refund if my account was blocked for violating policies?
No. Refunds are not provided if your account was blocked for violating PyjamaHR’s Terms of Service (e.g., posting fake jobs, spam).
4. What if I was charged after cancelling my subscription?
If you cancelled before the renewal date but were charged for the next billing cycle, you are eligible for a refund for that cycle.
5. How do I request a refund for a failed payment?
Most failed payments are auto-refunded by your bank.
6. What if I was charged for more users than I intended?
No refund is processed in case you forgot to remove the 'seats' you no longer intend to use. Remove the unwanted seats from your next billing cycle to not be charged for them.
7. Can I get a refund for unused AI Recruiter credits?
No.
8. What if I paid twice for the same period?
Provide proof of both payments and contact Support
9. How do I track my refund?
You will receive an email confirmation. If not received in 10 business days, contact support for the ARN and check with your bank.
10. Can I get a refund if my account stays blocked even if I provide all verification documents?
If your account remains blocked even if you provided all verification documents, you can ask for a refund and it will be processed for the unused period.
11. What if I want to switch from annual to monthly plan?
If you cancel your annual plan early, a prorated refund for the unused period will NOT be processed. Contact Support via the in-app chat.
13. Are there any exceptions to the refund policy?
Refunds are NOT provided for policy violations, continued use after cancellation, or for unused credits after the subscription ends (unless due to service failure).
Related Features & Next Steps
Subscription Management:
Learn how to add/remove users and seats, downgrade/upgrade plans, and manage billing cycles.Account Verification:
Understand the documentation required to avoid account blocks and refund delays.Data Export:
If you’re leaving PyjamaHR, request a data dump of your candidates before your account is closed.
Related Help Articles:
- How to Cancel or Change Your Subscription
- Managing Users and Billing in PyjamaHR
- Account Verification: Required Documents and Process
- Troubleshooting Payment Issues
Summary Table: Refund Scenarios, Eligibility, and Timelines
Scenario | Eligible for Refund? | Timeline (Business Days) | Notes |
Account blocked by PyjamaHR after payment | Yes (if not policy) | 5–7 | Refund for unused period |
Subscription cancelled but payment deducted for the next billing cycle | Yes | 5–7 | Access restricted after refund |
Overcharge or duplicate payment | Yes | 5–7 | Provide proof of both payments |
Account blocked for policy violation | No | N/A | No refund for TOS violations |
Unused credits after subscription ends | No | N/A | - |
Didn't remove unwanted seats before renewal | No | N/A | - |
Prorated refund for early cancellation | No | N/A | - |
Final Tips
Always act promptly—delays in reporting issues can affect eligibility.
Keep all communications and payment records for reference.
If in doubt, contact support with full details for the fastest resolution.
Still have questions?
Contact PyjamaHR Support via in-app chat or email at [email protected] for personalized assistance.
This article is based strictly on real customer conversations and reflects the latest PyjamaHR refund policies and workflows as of June 2025.