PyjamaHR offers flexible options for requesting credits or refunds when you haven’t used certain features—such as job boosts, AI interview credits, or paid seats—due to technical issues, account restrictions, or changes in your hiring needs. This guide explains when you’re eligible for a refund or credit, how to request it, and what to expect at each step, ensuring you get the most value from your PyjamaHR subscription.

Refunds and credits in PyjamaHR are mechanisms to compensate users for features or services paid for but not utilized, often due to:

Credits are typically applied to your next invoice or future usage, while refunds are processed back to your original payment method.

Common scenarios include:
- You paid for a feature (job boost, AI interview, assessment credit) but didn’t use it.
- You reduced the number of paid seats before the next billing cycle.
- Your account was blocked or restricted before using paid features.
- You were double-charged or billed for unused months.
- A feature was paused or deprecated (e.g., candidate assessments, job boosts).

Before contacting support, collect:
- Your registered email address
- Invoice or payment details
- Feature(s) or credits in question (e.g., job boost, AI interview credits, paid seat)
- Reason for your request (e.g., technical issue, account block, feature not used)

A. For Subscription/Seat Adjustments:
- Go to Settings > Team to reduce seat count.
- Credits for unused seats are automatically applied to your next invoice.
- For refunds (if subscription is canceled), contact support with your details.

B. For Feature Add-ons (Job Boosts, AI Interviews, Assessments):
- If a job boost or AI interview credit was not used or failed due to a bug, contact support via chat or email.
- For paused features (e.g., assessment credits), request backdated credits when the feature is relaunched.

C. For Account Blocks or Technical Issues:
- If your account was blocked before using paid features, refunds are typically processed automatically, but you can confirm with support.

D. For Double Charges or Billing Errors:
- Contact support with invoice/payment details for investigation and adjustment.

[Screenshot Callouts]
- “Manage Subscription” page showing invoices and credits.
- “Settings > Team” page for reducing seat count.
- Chat/email interface for submitting refund requests.

Do:
- Request credits/refunds promptly after noticing an issue.
- Use the in-app “Manage Subscription” tools for seat and plan changes.
- Provide clear, detailed information to support.

Don’t:
- Wait multiple billing cycles to report unused features—older cases may be harder to resolve.
- Assume all refunds are automatic—always confirm with support if in doubt.
- Attempt to circumvent system restrictions (e.g., duplicate accounts)—this may result in permanent blocks and forfeiture of refunds.

Q: My job boost didn’t deliver any candidates. Can I get a refund or reuse the boost?
- Yes. Contact support with the job ID. In many cases, a new boost is credited to your account.

Q: I was charged for extra seats I didn’t use.
- Remove unused users in Settings > Team. Credits/refunds are applied to your next invoice or processed manually if you cancel.

Q: My account was blocked before I could use my subscription.
- Refunds are typically processed automatically. If not, contact support with your details.

Q: I was double-charged or billed after canceling.
- If you canceled after an invoice was generated, the subscription remains active until the end of the billing period. Refunds for post-cancellation charges are not always possible, but support can clarify your case.

Q: I didn’t use my AI interview or assessment credits.
- Unused credits are often refunded automatically if the candidate doesn’t complete the interview. For paused features, request backdated credits when the feature is relaunched.

Q: My feature was paused or deprecated (e.g., assessment credits, job boosts).
- Request backdated credits for the period the feature was unavailable.

1. How long do refunds take?
Refunds are typically processed within 5–10 business days, depending on your bank.

2. Can I get a refund for unused job boosts or AI interview credits?
Yes, if you didn’t use them due to technical issues or feature downtime. Contact support with details.

3. What happens if I reduce the number of paid seats?
The credit for unused seats is applied to your next invoice. If you cancel, a prorated refund may be issued.

4. My account was blocked before I could use my subscription. Am I eligible for a refund?
Yes, refunds for unused periods are usually processed automatically.

5. I was billed after canceling my subscription. Can I get a refund?
If you canceled after the invoice was generated, you’ll have access until the end of the billing period. Refunds for that period are not standard but contact support to review your case.

6. Can I carry forward unused credits to the next month?
Unused credits are usually applied to your next invoice or credited back, depending on the feature.

7. What if I was double-charged?
Contact support with payment details for investigation and adjustment.

8. How do I track my credits and refunds?
Go to Manage Subscription to view invoices, credits, and adjustments.

9. What if a feature I paid for is paused or deprecated?
Request backdated credits for the period the feature was unavailable.

10. Are refunds automatic for all unused features?
Not always. Some require you to contact support, especially for complex cases or manual adjustments.

11. Can I get a refund if I’m not satisfied with the service?
Refunds are generally for unused features or technical issues, not for dissatisfaction after usage. Review the Terms of Service for details.

12. What documents do I need to provide for a refund?
Usually, your registered email and payment/invoice details are sufficient.

Recommended Articles:
- Managing Your PyjamaHR Subscription
- How to Add or Remove Users and Seats
- Understanding Job Boosts and AI Interview Credits
- Dealing with Account Blocks and Restrictions

Still have questions?
Contact PyjamaHR Support via chat or email for personalized assistance with your refund or credit request.