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Accepted Payment Methods on PyjamaHR: Card, ACH, UPI, GPay, PayPal – What You Need to Know

Updated over 2 weeks ago

Executive Summary

PyjamaHR currently accepts only debit and credit card payments for all subscriptions and services. Alternative payment methods such as ACH, UPI, GPay, PayPal, and net banking are not supported at this time. This article explains why, how to ensure successful card payments, and what to do if you encounter issues—so you can subscribe or renew without delays.

Detailed Overview

What Payment Methods Does PyjamaHR Accept?

PyjamaHR only accepts debit and credit card payments for all transactions, including new subscriptions, renewals, and plan upgrades.
- Supported Cards: Visa, Mastercard, and most internationally enabled debit/credit cards.
- Unsupported Methods: ACH (bank transfer), UPI, GPay (Google Pay), PayPal, Paytm, net banking, and other local payment options are not available.

Why only cards?
PyjamaHR is a global platform with customers in multiple countries. All payments are processed via Stripe, and the company is registered in the US. This requires payments to be made through internationally accepted card networks, ensuring secure, fast, and reliable processing for all users.

Integration with PyjamaHR:
- Payments are managed directly within your PyjamaHR account under the “Manage Subscription” section.
- Invoices and payment links are generated via Stripe and sent to your registered email.

Business Impact:
- Fast Activation: Card payments enable instant subscription activation or renewal.
- Global Consistency: Uniform payment method simplifies compliance and support.

Step-by-Step Guide: How to Make a Payment on PyjamaHR

Prerequisites

  • You must have a debit or credit card with international transactions enabled.

  • The card must support online and recurring payments.

Steps

  1. Go to Manage Subscription
    - Log in to your PyjamaHR account.
    - Navigate to Settings > Manage Subscription.

  2. Select Plan or Renewal
    - Choose the plan you wish to purchase or renew.
    - Click Proceed to Payment.

  3. Enter Card Details
    - Enter your card number, expiry date, CVV, and cardholder name.
    - Note: Only Visa, Mastercard, and other major international cards are supported.

  4. Complete Payment
    - Click Pay Now.
    - You may be prompted for OTP or 3D Secure authentication by your bank.

  5. Confirmation
    - Upon successful payment, your subscription is activated immediately.
    - An invoice/receipt is sent to your registered email.

If you receive a Stripe invoice link by email or chat:
- Click the link and follow the same steps to enter your card details and complete payment.

Advanced Usage & Best Practices

Power User Tips

  • Enable International Payments:
    Before attempting payment, contact your bank or use your banking app to ensure international transactions are enabled on your card.

  • Recurring Payments:
    Some subscriptions require recurring payment authorization. Make sure your card supports this.

  • Multiple Cards:
    If one card fails, try another card (preferably from a different bank or network).

  • Corporate Cards:
    If using a company card, confirm with your finance team that online and international payments are allowed.

Do’s and Don’ts

Do:
- Use cards that have worked previously on PyjamaHR.
- Contact your bank if you get a “card declined” message.
- Request a new Stripe invoice link if your previous one expired.

Don’t:
- Attempt to pay via UPI, GPay, PayPal, or net banking—these will not work.
- Use cards with international transactions disabled.
- Attempt payment repeatedly with a blocked or declined card (may trigger fraud alerts).

Troubleshooting & Common Issues

Common Error Messages & Solutions

1. “Your card has been declined”
- Solution:
- Check if international payments are enabled.
- Try another card.
- Contact your bank for more details.

2. “We are unable to authenticate your payment method”
- Solution:
- Ensure your card supports 3D Secure/OTP.
- Try a different card.

3. “No other payment methods available”
- Solution:
- Only card payments are supported. UPI, GPay, PayPal, ACH, and net banking are not available.

4. “Blank page after clicking payment link”
- Solution:
- Try a different browser or clear your cache.
- Request a new payment link from support.

5. “Recurring payment not allowed”
- Solution:
- Contact your bank to enable recurring online payments.

What If Scenarios

  • What if my card worked before but now fails?

  • Card settings may have changed, or your bank may have new restrictions. Try another card or contact your bank.

  • What if I only have a current account with no card?

  • You must obtain a debit or credit card that supports international online payments.

  • What if I need an invoice before payment?

  • Request a Stripe invoice link from support.

When to Contact Support

  • If you have tried multiple cards and all are declined.

  • If you need a new payment link.

  • If you are unsure about your card’s eligibility.

Comprehensive FAQs

1. Can I pay using UPI, GPay, PayPal, or net banking?
No. Only debit and credit card payments are accepted.

2. Which cards are supported?
Visa, Mastercard, and most internationally enabled debit/credit cards.

3. My card is being declined. What should I do?
Check if international and recurring payments are enabled. Try another card or contact your bank.

4. Why does PyjamaHR require international payments?
Payments are processed via Stripe to a US-registered company. International payment capability is required.

5. Can I use a corporate or company card?
Yes, as long as it supports international and online payments.

6. Is there a way to pay via ACH, wire transfer, or bank deposit?
No. Only card payments are supported.

7. Can I get an invoice before paying?
Yes. Request a Stripe invoice link from support.

8. What if my card supports only one-time payments, not recurring?
You may need to use a different card that allows recurring payments.

9. Is there a way to pay via WhatsApp, Paytm, or other local wallets?
No. These methods are not supported.

10. What if my card was blocked after multiple failed attempts?
Contact your bank to unblock or use a different card.

11. Can I pay in my local currency?
Payments are processed in USD (or as specified on the invoice). Your bank will handle currency conversion.

12. What if my previous payments worked but now fail?
Bank policies or card settings may have changed. Try another card or contact your bank.

Related Features & Next Steps

  • Manage Subscription:
    Update card details, view invoices, and manage your plan directly in PyjamaHR.

  • Invoice Management:
    Request and pay via Stripe invoice links.

  • User Management:
    Ensure only authorized users have access to payment and subscription settings.

Recommended Articles:
- How to Update Your Payment Method in PyjamaHR
- Troubleshooting Subscription Renewal Issues
- Understanding Your PyjamaHR Invoice

Key Takeaways

  • PyjamaHR only accepts debit and credit card payments.

  • UPI, GPay, PayPal, ACH, net banking, and other local payment methods are not supported.

  • Enable international and recurring payments on your card before attempting payment.

  • Contact support if you encounter persistent issues or need a new payment link.

By following these guidelines, you can ensure a smooth and successful payment experience on PyjamaHR—without unnecessary delays or confusion.

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