Executive Summary
PyjamaHR offers enterprise discounts to help you save on your subscription—for annual plans. This article provides a comprehensive, step-by-step guide to get benefitted by these discounts, explains eligibility, and addresses common issues, ensuring you maximize your savings and avoid common pitfalls.
Detailed Overview
What Are Enterprise Discounts in PyjamaHR?
Enterprise discounts are typically negotiated for larger teams or long-term commitments. These discounts are applied to annual plans, with no discounts available for monthly subscriptions.
Key Benefits:
- Save up to 25% on annual plans.
- Access exclusive deals for new users.
- Tailored enterprise pricing for larger teams.
When to Use:
- Upgrading from a free trial to a paid plan.
- Switching from monthly to annual billing.
- During special promotions or after negotiating with the sales team.
Integration with Other Features:
- Discounts apply at checkout and affect your billing summary.
- Coupon application is handled via the Stripe payment page.
Step-by-Step Guide: Applying a Promo Code or Discount
Prerequisites
You must be at the payment/checkout stage (either upgrading or renewing your plan).
Discounts are only available for annual plans.
Steps
1. Access the Upgrade or Payment Page
Log in to your PyjamaHR account.
Navigate to Settings > Manage Subscription or click Upgrade (if you wish to Upgrade from the free trial) from your dashboard.
2. Scroll down to Invoice History
Click on the Open Invoice.
You will be redirected to the Stripe payment page.
3. Complete Payment
Review the final amount.
Enter payment details and complete the transaction.
Advanced Usage & Best Practices
Power User Tips
Annual Plan Optimization:
Discounts are most generous on annual plans (typically 25% off). If you’re on a monthly plan, consider switching to annual to maximize savings.Team Size Management:
Before paying the invoice with the discount you've been offered, make sure to your team size to the exact number of active seats you want to pay for. Extra seats not removed before invoice generation will increase your bill.Enterprise Deals:
For large teams or special requirements, contact support for a custom quote or enterprise discount. These are often handled via direct invoice.
Do’s and Don’ts
Do:
Confirm the plan type (monthly vs. annual) eligible for your discount.
Remove unwanted users before checkout to avoid overpaying.
Enter the promo code exactly as provided (case-sensitive).
Contact support if the code doesn’t work or if you see a price discrepancy.
Don’t:
Don’t expect discounts on monthly plans unless explicitly offered.
Don’t proceed with payment if the discount isn’t reflected—resolve the issue first.
Troubleshooting & Common Issues
1. Discount Not Applied to All Users/Seats
Scenario: Discount only applies to one seat, but you have multiple seats
Solution:
Contact support to ensure the discount is set to apply to all seats.
Adjust your team size before checkout to match your intended billing.
2. Price Discrepancy at Checkout
Scenario: Amount shown is higher than expected.
Solution:
Check the number of active seats.
Ensure the correct plan (monthly/annual) is reflecting on the invoice.
If the issue persists, contact support with a screenshot.
3. Cannot Apply Discount to Monthly Plan
Scenario: Requesting a discount for a monthly plan.
Solution:
PyjamaHR does not offer discounts on monthly plans.
Switch to an annual plan to access available discounts.
Comprehensive FAQs
1. How do I ensure the discount applies to all users/seats?
Contact support to confirm, or ensure your coupon is configured for all seats before payment.
2. How do I adjust the number of seats before making the payment?
Remove extra users and their seats in your team members settings before proceeding to checkout.
3. Can I get a custom enterprise discount?
Yes, contact support for a tailored quote if you have a large team or special requirements.
4. What happens if I upgrade mid-cycle?
Discounts will apply to the new billing cycle.
5. Are there any discounts for long-term or loyal customers?
Occasionally, special offers are extended as goodwill gestures—ask support if you qualify.
6. How do I know if my discount has been applied?
The discounted amount will be reflected in the invoice on the payment page and in your invoice.
7. What if I paid the full amount by mistake?
Contact support immediately. In some cases, adjustments or refunds can be processed.
Related Features & Next Steps
Team Management: Adjust your team size before checkout to control billing.
Plan Upgrades: Switch from monthly to annual to access better discounts.
Direct Invoicing: For enterprise deals, work with sales for manual discount application.
Affiliate Program: Interested in referring others? Learn about our affiliate program.
Recommended Articles:
- Managing Your PyjamaHR Subscription and Billing
- Adding or Removing Users in PyjamaHR
- Switching Between Monthly and Annual Plans
- Troubleshooting Payment Issues in PyjamaHR
Summary Table: Promo Code Application Scenarios
Scenario | Eligible for Discount? | Where to Apply Code | Notes |
Annual plan | Yes | Stripe payment page | Most common scenario |
Monthly plan | No | Not available | Discounts not offered |
Upgrading from free to paid | Yes (annual only) | Stripe payment page | Remove extra users before checkout |
Enterprise/large team | Yes (custom) | Via support/ invoice | Contact support for tailored pricing |
Still have questions?
Contact PyjamaHR Support for personalized assistance or if your scenario isn’t covered above.
This article is based on real customer conversations and reflects the most up-to-date workflows and policies as of June 2024.