Executive Summary
PyjamaHR offers promo codes, coupons, and enterprise discounts to help you save on your subscription—especially for annual plans and special promotions. This article provides a comprehensive, step-by-step guide to applying discounts, explains eligibility, and addresses common issues, ensuring you maximize your savings and avoid common pitfalls.
Detailed Overview
What Are Promo Codes, Coupons, and Enterprise Discounts in PyjamaHR?
Promo codes and coupons are alphanumeric codes provided by PyjamaHR for special offers, seasonal promotions (e.g., Diwali, AppSumo, ProductHunt launches), or as part of enterprise deals. Enterprise discounts are typically negotiated for larger teams or long-term commitments. These discounts are most commonly applied to annual plans, with limited or no discounts available for monthly subscriptions.
Key Benefits:
- Save up to 25–50% on annual plans.
- Access exclusive deals for new users (e.g., AppSumo, ProductHunt).
- Tailored enterprise pricing for larger teams.
When to Use:
- Upgrading from a free trial to a paid plan.
- Switching from monthly to annual billing.
- During special promotions or after negotiating with the sales team.
Integration with Other Features:
- Discounts apply at checkout and affect your billing summary.
- Prorated adjustments are made if you switch plans mid-cycle.
- Coupon application is handled via the Stripe payment page.
Step-by-Step Guide: Applying a Promo Code or Discount
Prerequisites
You must have a valid promo code or coupon (provided by PyjamaHR support, sales, or marketing).
You must be at the payment/checkout stage (either upgrading or renewing your plan).
Some discounts are only available for annual plans or new users.
Steps
1. Access the Upgrade or Payment Page
Log in to your PyjamaHR account.
Navigate to Settings > Subscription or click Upgrade Now from your dashboard.
2. Select Your Plan
Choose between Monthly or Annual plans.
Note: Most discounts apply only to Annual plans.
3. Adjust Team Size (if needed)
Ensure the number of users/seats matches your current team.
Remove extra users if you want to pay for fewer seats (see Common Issues).
4. Proceed to Checkout
Click Proceed to Payment.
You will be redirected to the Stripe payment page.
5. Enter Your Promo Code
On the Stripe payment page, look for the "Coupon code" or "Promo code" field.
Enter your code (e.g.,
SPL50,OFFER10) and click Apply.The discount should reflect in your order summary.
Screenshot Callout:
Insert a screenshot of the Stripe payment page highlighting the "Coupon code" field.
6. Complete Payment
Review the final amount.
Enter payment details and complete the transaction.
7. Confirmation
You will receive an email confirmation with the discounted invoice.
Advanced Usage & Best Practices
Power User Tips
Annual Plan Optimization:
Discounts are most generous on annual plans (typically 25–50% off). If you’re on a monthly plan, consider switching to annual to maximize savings.Team Size Management:
Before applying a coupon, reduce your team to the exact number of active users you want to pay for. Extra users will increase your bill.Enterprise Deals:
For large teams or special requirements, contact sales for a custom quote or enterprise discount. These are often handled via direct invoice and may not use a standard coupon field.Promo Code Validity:
Promo codes are time-limited and may be restricted to specific campaigns (e.g., AppSumo, ProductHunt). Always check the validity before applying.
Do’s and Don’ts
Do:
Confirm the plan type (monthly vs. annual) eligible for your discount.
Remove unwanted users before checkout to avoid overpaying.
Enter the promo code exactly as provided (case-sensitive).
Contact support if the code doesn’t work or if you see a price discrepancy.
Don’t:
Don’t expect discounts on monthly plans unless explicitly offered.
Don’t use expired or campaign-specific codes outside their intended window.
Don’t proceed with payment if the discount isn’t reflected—resolve the issue first.
Troubleshooting & Common Issues
1. Promo Code Not Working / Invalid Code
Scenario: Error message “INVALID CODE” at checkout.
Solution:
Double-check the code for typos.
Confirm the code is still valid and applicable to your plan.
Some codes are campaign-specific (e.g., ProductHunt, AppSumo) and may have expired.
Contact support if you believe the code should be valid.
2. No Field to Enter Promo Code
Scenario: Can’t find the coupon field at checkout.
Solution:
The coupon field appears on the Stripe payment page, not within the PyjamaHR UI.
If you’re being invoiced directly (for enterprise deals), the discount may be applied manually by the sales team.
3. Discount Not Applied to All Users/Seats
Scenario: Discount only applies to one seat, but you have multiple users.
Solution:
Contact support to ensure the coupon is set to apply to all seats.
Adjust your team size before checkout to match your intended billing.
4. Price Discrepancy at Checkout
Scenario: Amount shown is higher than expected.
Solution:
Check the number of active users—remove any unnecessary users.
Ensure the correct plan (monthly/annual) is selected.
If the issue persists, contact support with a screenshot.
5. Expired or Campaign-Specific Codes
Scenario: Attempting to use a code from a past campaign (e.g., ProductHunt, AppSumo).
Solution:
These codes are only valid during the campaign window.
Contact support to see if any current promotions are available.
6. Cannot Apply Discount to Monthly Plan
Scenario: Requesting a discount for a monthly plan.
Solution:
PyjamaHR does not typically offer discounts on monthly plans.
Switch to an annual plan to access available discounts.
Comprehensive FAQ
1. Where do I enter my promo code or coupon in PyjamaHR?
On the Stripe payment page during checkout, look for the "Coupon code" or "Promo code" field.
2. Can I use a promo code for monthly plans?
No, discounts are almost always limited to annual plans unless explicitly stated.
3. How do I ensure the discount applies to all users/seats?
Contact support to confirm, or ensure your coupon is configured for all seats before payment.
4. What if my promo code is expired or invalid?
Check the campaign dates and eligibility. If you believe it should work, contact support.
5. Can existing customers use new user promo codes (e.g., AppSumo)?
No, most new user promotions are restricted to first-time signups via specific channels.
6. How do I adjust the number of users before applying a discount?
Remove extra users in your team settings before proceeding to checkout.
7. What if I see two different amounts for my next payment?
This may be due to proration or pending adjustments. Contact support for clarification.
8. Can I get a custom enterprise discount?
Yes, contact sales for a tailored quote if you have a large team or special requirements.
9. What happens if I upgrade mid-cycle?
Prorated adjustments are made, and any discounts will apply to the new billing cycle.
10. Are there any discounts for long-term or loyal customers?
Occasionally, special offers are extended as goodwill gestures—ask support if you qualify.
11. How do I know if my discount has been applied?
The discounted amount will be reflected in the order summary on the payment page and in your invoice.
12. What if I paid the full amount by mistake?
Contact support immediately. In some cases, adjustments or refunds can be processed.
Related Features & Next Steps
Team Management: Adjust your team size before checkout to control billing.
Plan Upgrades: Switch from monthly to annual to access better discounts.
Direct Invoicing: For enterprise deals, work with sales for manual discount application.
Affiliate Program: Interested in referring others? Learn about our affiliate program.
Recommended Articles:
- Managing Your PyjamaHR Subscription and Billing
- Adding or Removing Users in PyjamaHR
- Switching Between Monthly and Annual Plans
- Troubleshooting Payment Issues in PyjamaHR
Summary Table: Promo Code Application Scenarios
Scenario | Eligible for Discount? | Where to Apply Code | Notes |
New user, annual plan | Yes | Stripe payment page | Most common scenario |
Existing user, monthly plan | Rarely | Not available | Discounts usually not offered |
Upgrading from free to paid | Yes (annual only) | Stripe payment page | Remove extra users before checkout |
Enterprise/large team | Yes (custom) | Via sales/invoice | Contact sales for tailored pricing |
AppSumo/ProductHunt promo | Yes (new users only) | Stripe payment page | Time-limited, campaign-specific |
Expired campaign code | No | N/A | Contact support for current offers |
Still have questions?
Contact PyjamaHR Support for personalized assistance or if your scenario isn’t covered above.
This article is based on real customer conversations and reflects the most up-to-date workflows and policies as of June 2024.