Executive Summary

This article provides a comprehensive, up-to-date comparison of PyjamaHR’s Free (Forever-Free) and Premium (Paid) plans. Learn exactly what features, limits, and capabilities are included in each plan, how recent changes may affect your account, and how to choose the right plan for your hiring needs. This guide is based on real customer questions and scenarios, ensuring you get actionable answers before you need to contact support.

Detailed Overview

PyjamaHR offers two primary plans:

Forever-Free Plan (India-only): Designed for startups and small teams with basic hiring needs. Includes core ATS functionality with specific usage limits.
Premium Plan: Unlocks advanced AI features, premium reports, higher usage limits, and global job posting.

Why does this matter?
Choosing the right plan ensures uninterrupted access to PyjamaHR, prevents unexpected account blocks, and helps you scale your hiring efficiently. Understanding the feature matrix and plan limits is essential to avoid common pitfalls like hitting user or job caps, losing access to data, or missing out on advanced features when your team grows.

Integration with Other Features:
Both plans integrate with PyjamaHR’s job boards, email tools, and reporting, but only the Premium plan unlocks advanced AI, premium analytics, and global job posting.

PyjamaHR Plan Feature Matrix

Feature / Limit	Forever-Free Plan (India-only)	Premium Plan (Paid)
Active Jobs	Up to 5	Unlimited (per contract)
Users (Recruiters/Admins)	Up to 5 (includes external recruiters)	Unlimited (per contract)
Email Sends (Platform)	1,000/month	Unlimited
Job Posting Geography	India only	India + International
AI Features	Not included	Included
Premium Reports	Not included	Included
Custom/Client Reports	Not included	Billable add-on
Job Board Integrations	Standard	All integrations
Support	Standard	Priority
Trial Period	14 days (Premium features)	N/A (full access)
Data Access	Full (within limits)	Full
Add-ons (Job Boosts, Assessments)	Paid add-ons	Paid add-ons

Note:
- “Users” includes all team members with access, including external recruiters.
- Email limit applies to emails sent via PyjamaHR platform. Integrating your company email removes this cap.
- Custom reports and advanced analytics are only available as paid add-ons or in the Premium plan.

Step-by-Step Guide: How to Check and Manage Your Plan Features

1. Check Your Current Plan and Usage

Log in to your PyjamaHR dashboard.
Navigate to Settings > Billing & Plan (screenshot: dashboard navigation).
View your current plan status, usage limits, and remaining quota for jobs, users, and emails.
If you see warnings like “You have exceeded the usage limit on your free plan,” review your active jobs and users.

2. Managing Jobs and Users to Stay Within Free Plan Limits

Go to Jobs > Active Jobs to see your current job count.
Go to Settings > Team Members to review all users (including external recruiters).
To stay on the free plan:
Active Jobs: Close or archive jobs to keep at or below 5.
Users: Remove or deactivate users (including external recruiters) to stay at or below 5.

3. Upgrading to Premium Plan

If you need more than 5 jobs or users, or want AI features/premium reports:
1. Go to Settings > Billing & Plan.
2. Click Upgrade and follow the prompts.
3. Choose monthly, quarterly, or annual billing as needed.

4. Switching Back to Free Plan After Trial

After your 14-day trial, your account will prompt you to upgrade or reduce usage to fit the free plan.
To revert:
1. Reduce jobs and users as above.
2. Contact support if your account remains blocked after making changes.

5. Email Limits and Workarounds

Free plan: 1,000 emails/month via PyjamaHR.
To send more, integrate your company email under Settings > Integrations.

Advanced Usage & Best Practices

External Recruiters Count Toward User Limit:
Always include external recruiters in your user count to avoid accidental overages.
Job Geography:
Free plan only allows job postings in India. For US/global jobs, upgrade to Premium.
Email Integration:
Integrate your company email to bypass the 1,000/month cap and ensure deliverability.
Data Access:
If your account is blocked due to overages, reduce jobs/users promptly to regain access and avoid data loss.
Custom Reports:
For client-wise or department-wise reports, use the productivity report or request a custom (billable) report via support.

Do’s:
- Regularly check your job and user counts.
- Remove unused users and archive old jobs.
- Use department fields creatively for internal categorization (e.g., client names).

Don’ts:
- Don’t ignore warning messages about plan limits.
- Don’t assume external recruiters are exempt from user limits.
- Don’t expect premium AI or advanced reports on the free plan.

Troubleshooting & Common Issues

1. Error: “You have exceeded the usage limit on your free plan”

Solution: Reduce active jobs to 5 or fewer and users (including external recruiters) to 5 or fewer. Refresh your dashboard.

2. Account Blocked After Trial

Solution: Reduce usage to fit free plan limits. If still blocked, contact support with your registered email.

3. Cannot Access Dashboard After Downgrade

Solution: Ensure you meet all free plan limits. Try logging in via a new browser tab. If unresolved, contact support.

4. Email Limit Reached

Solution: Integrate your company email in Settings > Integrations to send unlimited emails.

5. Job Posting Not Visible in Desired Geography

Solution: Free plan restricts to India. Upgrade to Premium for international job posting.

6. External Recruiters Not Visible in Team List

Solution: Check for pending invites or hidden users. Remove or deactivate as needed.

7. Still Seeing Upgrade Prompts After Reducing Usage

Solution: Wait a few minutes for the system to update. If issue persists, contact support.

Comprehensive FAQ

1. What are the main differences between the Free and Premium plans?
Free plan has limits (5 jobs, 5 users, 1,000 emails/month, India-only, no AI/premium reports). Premium removes these limits and adds advanced features.

2. Who counts as a “user” for the free plan?
All team members with access, including external recruiters and pending invites.

3. How do I check my current usage?
Go to Settings > Billing & Plan for a summary.

4. What happens if I exceed the free plan limits?
Your account will be blocked until you reduce jobs/users or upgrade.

5. Can I access my data if my account is blocked?
Reduce jobs/users to within limits to regain access. Contact support if issues persist.

6. How do I send more than 1,000 emails per month?
Integrate your company email under Settings > Integrations.

7. Can I post jobs outside India on the free plan?
No, upgrade to Premium for international job posting.

8. Are custom/client reports available on the free plan?
No, only via paid add-on or Premium plan.

9. How do I switch from trial to free plan?
Reduce jobs/users to within free plan limits. Contact support if needed.

10. Why do I still see upgrade prompts after reducing usage?
System may take a few minutes to update. If unresolved, contact support.

11. Can I use department fields for client names?
Yes, for internal categorization. Not visible to candidates.

12. What is the trial period for Premium features?
14 days. After that, you must upgrade or revert to free plan limits.

13. How do I remove users or jobs?
Go to Settings > Team Members and Jobs > Active Jobs to remove/deactivate.

14. What support is included in each plan?
Standard support for Free; priority support for Premium.

Integrations: Connect your company email for unlimited sends.
Job Board Integrations: Premium plan unlocks more job boards.
Reports: Use productivity reports for job/client tracking; request custom reports as needed.
Account Management: Regularly audit users and jobs to avoid overages.

Summary Table: Quick Reference

Plan Feature	Forever-Free Plan	Premium Plan
Active Jobs	5	Unlimited
Users (incl. ext. recruiters)	5	Unlimited
Email Sends (platform)	1,000/month	Unlimited
Job Geography	India only	Global
AI Features	No	Yes
Premium Reports	No	Yes
Custom Reports	No	Billable add-on
Support	Standard	Priority

Still have questions?
If you’ve followed the steps above and still need help, contact PyjamaHR support with your registered email and a description of your issue. We’re here to help you get the most from your plan!

Article last updated: June 2024
Based on real customer conversations and the latest PyjamaHR platform updates.

PyjamaHR Plan Comparison: Feature Matrix, Limits, and What’s Included in Free vs. Paid Plans