This article provides a comprehensive, up-to-date overview of PyjamaHR’s subscription plans—including the now-retired Free plan, the current Monthly and Annual paid plans, and the Growth plan (where applicable). It covers plan features, pricing, eligibility, upgrade/downgrade workflows, common customer scenarios, and best practices to help you choose and manage your PyjamaHR subscription with confidence.

PyjamaHR offers a flexible subscription model designed to support organizations of all sizes, from startups to established enterprises. As of 2024, the available plans are:

All paid plans integrate seamlessly with:
- LinkedIn, Google Jobs, Monster, ZipRecruiter, and other job boards
- Email/calendar integrations
- AI Recruiter (add-on)
- Bulk candidate management and reporting

A. For New Users
1. Sign up with your official company email.
2. Complete the onboarding and verification process (LinkedIn/company docs may be required).
3. Click Upgrade Now on your dashboard.
4. Select your preferred plan (Monthly or Annual).
5. Enter payment details (credit/debit card only; UPI/PayTM not supported).
6. Complete payment and start using premium features.

B. For Existing Users (Upgrading from Free/Trial)
1. Log in and click Upgrade Now.
2. Review the number of billable users (Super Admin, Admin, Recruiter, Hiring Manager).
- Remove extra users if you want to pay for fewer seats.
3. Select Monthly or Annual plan.
4. Complete payment.

C. For Teams with Multiple Users
- Only billable roles (Super Admin, Admin, Recruiter, Hiring Manager) count toward your subscription.
- Interviewer and External Recruiter roles are non-billable.
- To reduce charges, downgrade or remove users before renewing.

D. For Companies with Previous Cancellations
- If you cancel your subscription twice or more, the system will only allow annual billing for future renewals (no monthly option).
- This is to cover ongoing data storage and compliance costs.

Do:
- Remove unused users before renewal to avoid extra charges.
- Use official company email and LinkedIn for verification.
- Contact support if you need to switch plans after multiple cancellations.

Don’t:
- Share login credentials across multiple users/devices (triggers security blocks).
- Expect the Free plan to return—PyjamaHR has permanently retired it.
- Attempt to pay via UPI/PayTM—only card payments are accepted.

1. “Why am I being charged for multiple users?”
- You have multiple billable users (Super Admin, Admin, Recruiter, Hiring Manager). Remove/downgrade extras before renewal.

2. “I can’t see the monthly plan—only annual.”
- After two cancellations, only annual billing is allowed for your account.

3. “My payment is declined.”
- Ensure your card supports international and recurring payments. Contact your bank if issues persist.

4. “I want to pay only for specific months.”
- You can subscribe to the monthly plan as needed. Cancel when not hiring, but note the two-cancellation rule.

5. “I want to switch from annual to monthly.”
- Contact support. If you’ve cancelled twice, only annual is available.

6. “I need to export my data before cancelling.”
- Use the Compare View to export candidate/job data in Excel.

7. “I can’t remove a user.”
- Downgrade their access to Interviewer/External Recruiter, then remove.

8. “I’m being asked for verification/business documents.”
- PyjamaHR requires company website, LinkedIn, and registration docs for anti-fraud compliance.

1. Is the Free plan still available?
- No. The Free plan was retired in late 2024 due to abuse and security concerns.

2. What is the minimum commitment for paid plans?
- Monthly plan: 1 month; Annual plan: 1 year (with 25% discount).

3. Are there any discounts?
- Only on the annual plan (25% off). No discounts on monthly plans.

4. Can I pay for just one user?
- Yes. Remove extra users before payment to avoid being charged for multiple seats.

5. What roles are billable?
- Super Admin, Admin, Recruiter, Hiring Manager. Interviewer and External Recruiter are free.

6. Can I pay via UPI, PayTM, or bank transfer?
- No. Only credit/debit cards with international and recurring payments enabled.

7. What happens if I cancel my plan?
- After two cancellations, only annual billing is allowed for future renewals.

8. Can I pause my subscription?
- No official pause, but you can cancel and resubscribe as needed (see cancellation policy above).

9. Will my data be deleted if I cancel?
- Data is retained, but access is restricted until you renew. After extended inactivity, data may be purged.

10. How do I get invoices?
- Go to Profile > Manage Subscription to download invoices.

11. Can I get a refund if I cancel mid-cycle?
- No pro-rata refunds for unused time. Refunds are only processed for billing errors or special cases.

12. What if my account is blocked for suspicious activity?
- Contact support. Avoid sharing credentials or logging in from multiple devices.

13. Can I get a custom plan (quarterly, semi-annual, etc.)?
- Not currently. Only monthly and annual plans are available.

14. What if I need to add/remove users mid-cycle?
- Changes are prorated and reflected in your next invoice.

15. How do I upgrade from trial to paid?
- Click Upgrade Now in your dashboard and follow the prompts.

Recommended Next Steps:
- Review your current user list and downgrade/remove non-essential users.
- Choose the plan that best fits your hiring frequency and budget.
- Set up payment with a card that supports international/recurring payments.
- Export any critical data before making major changes to your subscription.

If you need help choosing a plan, managing users, or resolving billing issues, contact PyjamaHR Support via chat or email. For more details, see the PyjamaHR Help Center.

This article is based strictly on real customer conversations and current PyjamaHR policies as of June 2024. For the latest updates, always check your dashboard or contact support.