Executive Summary
If your PyjamaHR account is blocked due to company verification issues, you can regain access by following a manual document review process. This article explains the exact steps, timelines, and best practices for unblocking your account after submitting the required documents, based on hundreds of real customer cases. Learn what to expect, how to avoid delays, and how to get back to hiring as quickly as possible.
Detailed Overview
What Triggers an Account Block?
PyjamaHR uses anti-spam AI filters to protect candidates and employers from fraud. Your account may be blocked if:
- The system cannot validate your company website or LinkedIn URL.
- There are discrepancies between your registration details and public company information.
- You are flagged for suspicious activity (e.g., multiple logins from different locations, policy violations).
Blocked accounts see messages like:
"Your account has been blocked. We are unable to validate your company details. Please contact our support team and validate your company details to unblock your account."
Why Manual Document Review?
Manual review is required when automated checks cannot confirm your business legitimacy. This process ensures only genuine companies use PyjamaHR, protecting all users and maintaining compliance with job board partners (like LinkedIn).
Integration with Other Features
LinkedIn Integration: Unblocking is required before you can post jobs to LinkedIn or other job boards.
Team Access: Account blocks affect all users under your company profile.
Billing: Subscription access is paused during a block, but resumes automatically once unblocked.
Step-by-Step Guide: How to Get Your Account Unblocked
1. Identify the Block Reason
Read the error message on your login screen.
Common reasons: Suspicious website/LinkedIn, missing business registration, multiple logins, or policy violations.
2. Gather Required Documents
You will need:
- Company Website URL (must be live and match your business)
- Company LinkedIn URL (official company page, not personal profile)
- Business Registration Document (e.g., Certificate of Incorporation, GST certificate, EIN, business license, or equivalent)
Tip: If your company operates under a DBA/brand name, provide documents linking the legal entity and the brand.
3. Contact PyjamaHR Support
Use the in-app chat or reply to the support email.
Provide all required documents and URLs in the chat/email.
If requested, be ready to join a Zoom or Google Meet call for live verification.
4. Participate in the Verification Call (if required)
Support may schedule a quick video call to confirm your identity and documents.
Calls typically last 10–15 minutes.
Have your documents and screen ready to share.
5. Wait for Manual Review
Once documents are received, support will escalate to the verification team.
Typical review time:
Standard cases: 10–15 minutes after document submission/call.
Complex cases or outside business hours: Up to 24 hours.
If LinkedIn or other partners are involved: Up to 5–10 business days (rare).
6. Account Unblocking & Notification
You will receive confirmation in the chat (and email, if available).
Activation time: Your account will be unblocked and fully functional within 5–15 minutes after approval.
Tip: If you don’t see access restored, perform a hard refresh or try logging in via an incognito window.
7. Post-Unblock Actions
Resume normal usage.
If you had job postings paused, you may need to republish them.
Update any company details if requested by support.
Advanced Usage & Best Practices
Power User Tips
Prepare documents in advance: Keep digital copies of your registration, website, and LinkedIn URLs handy.
Use official company emails: Register and communicate using your company domain (not Gmail/Yahoo).
Keep company info consistent: Ensure your website, LinkedIn, and registration docs all match.
Respond quickly: The faster you provide documents and join calls, the faster you’ll be unblocked.
Do’s and Don’ts
Do:
- Use a live, working company website.
- Provide official, government-issued registration documents.
- Join verification calls promptly.
Don’t:
- Use personal LinkedIn profiles instead of company pages.
- Share incomplete or mismatched documents.
- Attempt to log in from multiple locations/devices with the same credentials (can trigger security blocks).
Troubleshooting & Common Issues
Common Error Messages & Solutions
Error Message | Solution |
"Your account has been blocked. We are unable to validate your company details." | Submit website, LinkedIn, and registration docs via support chat. |
"Multiple logins detected" | Stop sharing credentials. Each user should have their own login. Contact support to explain and request unblocking. |
"Website/LinkedIn link not working" | Double-check URLs. Ensure your website is live and LinkedIn page is a company page, not personal. |
"No response after document submission" | Wait up to 24 hours. If no update, follow up in chat referencing your previous submission. |
"Account still blocked after unblocking message" | Perform a hard refresh (Ctrl+Shift+R) or try incognito mode. If still blocked, contact support. |
What If Scenarios
What if my company is newly registered and the website is under development?
Wait until your website is live before requesting unblocking. PyjamaHR requires a working website for verification.What if I’m a freelancer or don’t have a company registration?
PyjamaHR requires business registration for company accounts. Freelancers without registration cannot be unblocked.What if my company operates under a different brand name?
Provide documents linking the legal entity and the brand (e.g., DBA certificate).What if my account is blocked due to a payment/chargeback issue?
Resolve the dispute with your bank first. PyjamaHR cannot unblock accounts with unresolved chargebacks.
Comprehensive FAQ
1. How long does it take to unblock my account after submitting documents?
Most accounts are unblocked within 10–15 minutes of successful document review. Complex cases may take up to 24 hours.
2. What documents are accepted for business registration?
Certificate of Incorporation, GST certificate, EIN, business license, or any official government document proving your business is registered.
3. Can I use a personal LinkedIn profile for verification?
No. Only official company LinkedIn pages are accepted.
4. What if my company website is under construction?
You must have a live, working website for verification.
5. Why do I need to join a Zoom/Google Meet call?
For identity and document verification, especially if there are discrepancies or high-risk flags.
6. What if my company is a subsidiary or uses a parent company’s documents?
Provide both the parent and subsidiary details, and documents showing the relationship.
7. What if I don’t have access to business registration documents (e.g., I’m an HR manager, not the owner)?
Request the documents from your company’s authorized representative. PyjamaHR cannot proceed without them.
8. What if I’m blocked for multiple logins?
Stop sharing credentials. Each user must have their own login. Contact support to explain and request unblocking.
9. Will my job postings and data be lost during the block?
No. All data is preserved. You may need to republish jobs after unblocking.
10. What if I don’t get a response from support?
Follow up in the chat, referencing your previous submission. Most cases are resolved within 24 hours.
11. Can I send documents by email instead of chat?
Yes, but chat is preferred for faster processing. If needed, use the [email protected] address.
12. What if my account is blocked repeatedly?
Ensure all company details are consistent and avoid sharing logins. If issues persist, request a call with support for a permanent resolution.
Related Features & Next Steps
LinkedIn Integration: Ensure your company page is properly set up for seamless job posting.
Team Management: Assign unique logins to each team member to avoid security blocks.
Billing & Subscription: If blocked due to payment issues, resolve with your bank and update payment details.
Data Export: If you need to export candidate data while blocked, contact support for assistance.
Related Help Articles:
- How to Set Up LinkedIn Integration in PyjamaHR
- Managing Team Access and User Roles
- Understanding PyjamaHR’s Security and Anti-Spam Policies
- What to Do If Your Payment Fails or Is Disputed
Summary Table: Unblocking Timeline at a Glance
Step | Action | Typical Timeframe |
1 | Submit required documents | Immediate |
2 | Join verification call (if needed) | Scheduled within hours |
3 | Manual review by support | 10–15 minutes (standard), up to 24 hours (complex) |
4 | Account unblocked | 5–15 minutes after approval |
Still have questions?
Contact PyjamaHR support via in-app chat for the fastest resolution. Provide all required documents and details up front to minimize delays.
By following this guide, you’ll ensure the fastest possible unblocking of your PyjamaHR account and a smooth return to your hiring workflow.