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Logging in to PyjamaHR with Google or Microsoft SSO: Complete Guide, Troubleshooting, and Best Practices

Updated over 4 months ago

Executive Summary

PyjamaHR supports secure, hassle-free login using Google and Microsoft Single Sign-On (SSO), allowing you to access your account with your work email in just a few clicks. This guide covers everything you need to know about logging in with SSO, including step-by-step instructions, troubleshooting common issues, and best practices to ensure a smooth experience.

Detailed Overview

What is SSO in PyjamaHR?
Single Sign-On (SSO) lets you log in to PyjamaHR using your existing Google Workspace or Microsoft 365 work account, eliminating the need to remember another password. SSO is designed for business users and ensures secure, fast access to your ATS platform.

When and Why Use SSO?
- Faster onboarding: No need to create or remember a new password.
- Enhanced security: Leverages your organization’s authentication policies.
- Seamless experience: Easily switch between your work tools and PyjamaHR.

Integration with Other PyjamaHR Features:
SSO is the recommended login method for all core PyjamaHR workflows, including candidate management, job posting, and team collaboration. It also streamlines user management for admins.

Business Impact and Benefits:
- Reduces IT overhead and password reset requests.
- Ensures only authorized users with company emails can access your ATS.
- Improves user adoption and satisfaction.

Step-by-Step Guide: Logging in with Google or Microsoft SSO

Prerequisites & Requirements

  • You must have a registered PyjamaHR account.

  • You must use your official work email (e.g., [email protected]). Personal email addresses (e.g., Gmail, Yahoo) are not supported for SSO login.

  • Your organization must use Google Workspace or Microsoft 365.

For New Users: Signing Up with SSO

  1. Go to the PyjamaHR Login Page:
    ​ https://pyjamahr.com/
    ​

  2. Click “Sign up with Google”
    - Choose the button that matches your organization’s email provider.

  3. Select Your Work Email Account:
    - If prompted, select your work email (e.g., [email protected]).
    - Do not use a personal Gmail or Outlook address.

  5. Grant Permissions:
    - Authorize PyjamaHR to access your basic profile information.

  6. Complete Onboarding:
    - Follow the on-screen steps to finish setting up your profile.

For Existing Users: Logging in with SSO

  1. Go to the PyjamaHR Login Page.

  2. Click “Login with Google”

  3. Select Your Work Email Account.

  4. You’re in!
    ​

If You Signed Up with SSO and Want to Set a Password

  • Use the “Forgot Password” link on the login page.

  • Enter your work email and follow the instructions to set a password.

  • Note: The password reset/change option will not appear in your profile settings if you signed up with SSO. Always use the “Forgot Password” workflow.

Advanced Usage & Best Practices

  • Always use your official company email:
    PyjamaHR only supports SSO for work emails. Personal emails will not work for sign-up or login.

  • Switching from SSO to password login:
    If you want to set a password after signing up with SSO, use the “Forgot Password” option on the login page.

  • Browser compatibility:
    For the best experience, use a desktop browser. Some mobile browsers may have limited SSO support.

  • Onboarding new team members:
    Instruct them to use their work email and the appropriate SSO button for first-time access.

  • Security tip:
    If you leave your company, your access to PyjamaHR will be automatically revoked when your work email is deactivated.

Troubleshooting & Common Issues

1. “Login with Google/Microsoft not working”

  • Check your email:
    Make sure you are using your official work email, not a personal address.

  • Not receiving verification emails:

  • Check your spam/junk folder.

  • Ensure your company’s email firewall is not blocking PyjamaHR emails.

  • Account already verified but can’t log in:

  • Try logging in again and complete onboarding.

  • If you still can’t access, use the “Forgot Password” option.

2. “Unable to sign up with Google/Microsoft”

  • Work email required:
    You must use a company-associated email (e.g., [email protected]).

  • Not a registered user:
    If you see this message, ask your admin to invite you or sign up with your work email.

3. “Can’t set or change password after SSO sign-up”

  • Solution:
    Use the “Forgot Password” link on the login page. The password reset option is not available in your profile if you signed up with SSO.

4. “Reset password/verification email not received”

  • Check spam/junk folders.

  • Confirm your email address is correct.

  • Contact support if you still don’t receive the email after several attempts.

5. “Personal email not accepted”

  • PyjamaHR only allows SSO with work emails. Personal Gmail, Yahoo, or Outlook addresses are not supported.

Comprehensive FAQ

1. Can I log in with my personal Gmail or Outlook account?
No. Only official company emails are supported for SSO login.

2. I signed up with SSO but want to set a password. How?
Use the “Forgot Password” link on the login page.

3. Why am I not receiving the verification or reset password email?
Check your spam/junk folder and ensure your email address is correct.

4. I’m getting “not a registered user” when trying to log in. What should I do?
Sign up using your work email, or ask your admin to invite you.

5. Can I use SSO on mobile?
For best results, use a desktop browser. Some mobile browsers may have limited support.

6. What if my company changes email domains?
Contact support to update your registered email.

7. I completed onboarding but still can’t log in.
Try the “Forgot Password” option or contact support.

8. Can I switch from SSO to email/password login?
Yes, by using the “Forgot Password” workflow.

9. What if my work email is deactivated?
You will lose access to PyjamaHR automatically.

10. How do I contact support?
Use the in-app chat or email [email protected].

Related Features & Next Steps

Still need help?
If you’ve followed all the steps and still can’t log in, please contact PyjamaHR Support with your registered work email for personalized assistance.

Keywords:
login with google, login with microsoft, SSO, can’t login, work email, sign up, forgot password, verification email, pyjamahr login issues

This article is based on real customer conversations and is updated regularly to reflect the latest workflows and best practices in PyjamaHR.

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