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Understanding the "Account Verification Pending" Screen in PyjamaHR: Complete Guide to LinkedIn Verification

Updated over 4 months ago

Executive Summary

The "Account Verification Pending" screen in PyjamaHR is a security and compliance feature that requires users to verify their identity via LinkedIn before accessing or continuing to use their account. This guide explains why this screen appears, how to complete the verification, common issues, and best practices to ensure a smooth experience—so you can get back to hiring faster and more securely.

Detailed Overview

What is the "Account Verification Pending" Screen?

When you see the "Account Verification Pending" message in PyjamaHR, it means your account access is temporarily restricted until you verify your identity using LinkedIn. This process is designed to:

  • Prevent unauthorized access and account hijacking

  • Ensure only legitimate recruiters and companies use PyjamaHR

  • Maintain SOC-2 compliance and platform integrity

Common message:

"Account verification pending. We'll need to verify your details to proceed further. Please login with LinkedIn to verify your details."

When and Why Does This Happen?

  • First-time login or account creation

  • After suspicious activity is detected (e.g., multiple device logins, flagged company details)

  • When PyjamaHR upgrades security protocols (e.g., SOC-2 compliance, anti-spam AI)

  • If you attempt to post jobs or access features without prior verification

Integration with Other Features

  • LinkedIn Integration: Verification is separate from job posting integration. You can use your personal or company LinkedIn for verification, but job postings require company LinkedIn integration.

  • User Management: Only verified users can add others or access advanced features.

  • Security: Verification is mandatory for all users, including those on free trials.

Business Impact & Benefits

  • Protects your company and candidates from fraud

  • Ensures compliance with industry standards

  • Reduces risk of account lockouts and data breaches

Step-by-Step Guide: Completing Account Verification

Prerequisites

  • Access to a LinkedIn account (personal or company)

  • Ability to log out of any unwanted LinkedIn accounts in your browser

  • Stable internet connection

Steps

  1. See the "Account Verification Pending" Screen
    - You’ll see a prompt: "Please login with LinkedIn to verify your details."
    ​

  2. Click "Verify with LinkedIn"
    - Button label: "Verify with LinkedIn"

  3. Log in to LinkedIn
    - If you’re already logged in, you’ll be prompted to allow PyjamaHR access.
    - If not, enter your LinkedIn credentials.

  4. Grant Permission
    - Click "Allow" to authorize PyjamaHR to verify your LinkedIn profile.
    ​

  5. Wait for Confirmation
    - You’ll be redirected back to PyjamaHR.
    - If successful, you’ll gain access to your account.

  6. If Verification Fails or Loops
    - Try a hard refresh (Ctrl+F5 or Cmd+Shift+R).
    - Open PyjamaHR in an incognito/private window and repeat the process.
    - Log out of any unwanted LinkedIn accounts and log in with the correct one.

Special Scenarios

  • Multiple LinkedIn Accounts: Log out of all LinkedIn sessions, then log in with the desired account.

  • Company vs. Personal LinkedIn: Either can be used for verification, but company LinkedIn is required for job postings.

  • Blocked or Flagged Accounts: If flagged for suspicious activity, you may be asked for additional documents (company website, LinkedIn URL, business registration).

Advanced Usage & Best Practices

Power User Tips

  • Use Incognito Mode: If you encounter repeated verification loops, incognito mode often resolves browser cache/cookie issues.

  • Switch LinkedIn Accounts: Log out of LinkedIn in all browser tabs before clicking "Verify with LinkedIn" to ensure the correct account is used.

  • Documentation Ready: If your account is flagged, have your company website, LinkedIn URL, and business registration documents ready for manual review.

Do’s and Don’ts

Do:
- Use your official company LinkedIn for business accounts.
- Complete verification promptly to avoid access delays.
- Contact support if you’re blocked after providing correct details.

Don’t:
- Attempt to bypass verification—it’s mandatory.
- Use someone else’s LinkedIn without authorization.
- Ignore repeated verification failures; troubleshoot or contact support.

Troubleshooting & Common Issues

Common Error Messages & Solutions

1. "Account verification pending" keeps appearing after LinkedIn verification
- Solution: Try a hard refresh or incognito window. Log out of LinkedIn and retry. If still unresolved, share a screen recording or screenshot with support.

2. Verification loops back to the same screen
- Solution: Clear browser cookies/cache, use incognito mode, or try a different browser.

3. "Blocked" or "Flagged" account
- Solution: Provide valid company website, LinkedIn URL, and business registration documents for manual review.

4. No LinkedIn account available
- Solution: You must use either a personal or company LinkedIn account. There is no alternative verification method.

5. Wrong LinkedIn account used (e.g., CEO’s personal account)
- Solution: Log out of all LinkedIn sessions, then log in with the correct account before verifying.

6. Error after successful LinkedIn verification
- Solution: Wait a few minutes, then refresh. If unresolved, contact support with a screenshot.

When to Contact Support

  • After multiple failed attempts (with screenshots/screen recordings)

  • If your account is blocked or flagged for suspicious activity

  • If you cannot provide required documents for manual verification

Comprehensive FAQ

1. Why am I seeing the "Account Verification Pending" screen?
PyjamaHR requires LinkedIn verification for security, compliance, and to prevent unauthorized access.

2. Can I use my personal LinkedIn account for verification?
Yes, either personal or company LinkedIn accounts can be used for verification.

3. Do I need to use the company’s LinkedIn for job postings?
Yes, company LinkedIn is required for posting jobs to LinkedIn via PyjamaHR.

4. What if I don’t have a LinkedIn account?
You must create one to complete verification; there is no alternative.

5. Why does verification keep looping or failing?
This is often due to browser cache/cookies or being logged into the wrong LinkedIn account. Try incognito mode or a different browser.

6. My account was flagged or blocked—what now?
Provide your company website, LinkedIn URL, and business registration documents for manual review.

7. Is LinkedIn verification required during the free trial?
Yes, all users must complete verification, including trial users.

8. Will PyjamaHR post on my LinkedIn profile?
No, verification does not post anything. Job posting requires separate integration and explicit action.

9. Can I change the LinkedIn account used for verification later?
You can update LinkedIn integration for job posting, but verification is tied to the account used during the process.

10. What if I’m an external recruiter or freelancer?
You can use your own LinkedIn for verification, but may need client company details for job posting.

11. What documents are needed for manual verification?
A valid company website, LinkedIn URL, and business registration documents.

12. Why did I suddenly get asked for verification after using PyjamaHR for a while?
Security upgrades, suspicious activity, or compliance checks can trigger re-verification.

13. Can I skip LinkedIn verification?
No, it is mandatory for all users.

Related Features & Next Steps

  • LinkedIn Integration for Job Posting: See: LinkedIn Integration Guide

  • User Management: Add team members after verification

  • Security & Compliance: Learn more about SOC-2 compliance and anti-spam measures

  • Manual Verification: Contact support if flagged or blocked

Recommended Next Steps:
- Complete LinkedIn verification as soon as prompted
- Prepare company documents if you anticipate manual review
- Review related help articles for LinkedIn integration and user management

Still need help?
If you’ve followed all troubleshooting steps and still face issues, contact PyjamaHR Support with a detailed description, screenshots, or a screen recording for fastest resolution.

Related Articles:
- How to Integrate LinkedIn with PyjamaHR
- Managing Users and Permissions in PyjamaHR
- Security and Compliance in PyjamaHR

This guide is based on real customer experiences and the latest PyjamaHR workflows as of June 2024. For further assistance, reach out to our support team.

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