Executive Summary

The first-time sign-in process in PyjamaHR is your gateway to unlocking the platform’s powerful hiring tools. This guide walks you through every step of verifying your account, resolving common issues, and completing onboarding—ensuring you get started quickly and avoid the most frequent pitfalls. Whether you’re a new admin, a team member, or setting up for a client, this article provides actionable solutions based on real customer experiences.

Detailed Overview

The first-time sign-in (onboarding) process is how new users activate their PyjamaHR accounts after registration or being invited. It involves verifying your email, providing essential company details, and completing required fields to access the dashboard.

This process is critical for:

Security: Ensures only authorized users access your company’s hiring data.
Compliance: Collects necessary business information for platform use.
Personalization: Sets up your workspace for your team’s needs.

When and Why to Use It

New account registration (company or individual)
Invited team members joining an existing company account
Re-activation after a period of inactivity or trial expiration

Integration with Other Features

Team Management: Only verified users can be added as admins or recruiters.
Job Posting: Onboarding completion is required before posting jobs.
Client Management: For agencies, onboarding enables client-specific job creation.

Business Impact

A smooth first-time sign-in ensures your team can start hiring immediately, reduces support requests, and prevents delays caused by verification or onboarding errors.

Comprehensive Step-by-Step Guide

Prerequisites

Access to your registered email inbox (check spam/junk folders)
A valid company website and LinkedIn company page (mandatory for business verification)
Desktop browser (recommended; onboarding is not supported in the mobile app)

Step 1: Register or Accept Invite

Register: Go to PyjamaHR Signup and enter your details.
Fill in required details:
- Company name
- Work Mail id
- Password
- Phone Number
Click on Sign up

Step 2: Email Verification

Check your inbox for a verification email from PyjamaHR.
- Subject: “Verify your PyjamaHR account”
Didn’t receive the email?
- Check spam/junk folders.
- Click “Resend Verification” on the PyjamaHR login page.
- If still not received, contact support with your registered email.

Step 3: Complete Onboarding in Browser

Click the verification link in your email, or use the direct onboarding link provided by support if you had issues.
Fill in required company details:

Enter Your Name – Fill in your full name (first and last name).
Select Purpose – Choose "Looking to hire".
Set your top Priority
Provide LinkedIn Page – Add your company's LinkedIn page URL.
Specify Hiring Type – Select "To hire for my company".
ATS Experience – Choose whether you’ve used an ATS before (Yes or No).
Select Your Role – Pick your role (e.g., Founder/CEO).
How You Heard About Them – Type in the source (e.g., LinkedIn Post).

Step 4: Finalize Setup

Submit the form and wait for confirmation.
If your company details are flagged for manual review (e.g., suspicious website or LinkedIn), follow instructions to upload business documents.
Upon successful verification, you’ll be redirected to your PyjamaHR dashboard.

Special Scenarios

Trial Expired: If your trial expired before onboarding, contact support to enable a 24-hour window for completion.
Blocked Account: If flagged by anti-spam filters, submit valid business documents for manual review.
AppSumo Users: If you make a mistake during registration, return to the AppSumo page and click “Launch PyjamaHR” again to restart onboarding.

Advanced Usage & Best Practices

Power User Tips

Always use a professional, company email address for registration to avoid spam flagging.
Prepare your LinkedIn company page and website before starting onboarding.
Complete onboarding in one session to avoid session timeouts or confusion (especially for AppSumo users).
Use a desktop browser—mobile onboarding is not supported.

Optimization Strategies

Invite all team members after your own onboarding to streamline setup.
For agencies: Add client names during job creation for better filtering and reporting.

Do’s and Don’ts

Do:
- Double-check all URLs (website, LinkedIn) for accuracy.
- Respond promptly to requests for business documents if flagged.
- Use the “Resend Verification” button if needed.

Don’t:
- Attempt onboarding without a LinkedIn company page (it’s mandatory).
- Use personal or generic emails (e.g., Gmail, Yahoo) for company registration.
- Try to onboard via the mobile app.

Troubleshooting & Common Issues

Common Error Messages & Solutions

Error Message / Scenario	Solution
“Did not receive verification email”	Check spam/junk, use “Resend Verification,” or contact support for a direct onboarding link
“Account blocked / flagged”	Submit valid company website, LinkedIn page, and business registration documents
“Your account has been blocked”	Contact support; manual review required
“Email already registered but can’t log in”	Use “Forgot Password” to reset, or contact support for reactivation
“No sign up option in the app”	Complete onboarding via desktop browser only
“Takes too long, session expired, or stuck loading”	Hard refresh the page, try a different browser, or request a new onboarding link
“LinkedIn page missing”	Create a LinkedIn company page before onboarding
“Name field error (hyphens or special characters)”	Remove special characters for now; support is working on allowing these

'What If' Scenarios

I never received any email (not even in spam):
Contact support with your registered email for a direct onboarding link.
My company website or LinkedIn is flagged as suspicious:
Provide business registration documents for manual verification.
I’m an agency and want to onboard multiple clients:
Complete your own onboarding first, then add clients via job creation.

Recovery Procedures

Trial expired before onboarding: Support can enable a 24-hour window for you to complete onboarding.
Stuck at verification: Support can manually verify your account if you provide required documents.

When to Contact Support?

You’ve tried all troubleshooting steps and still can’t access your account.
Your account is blocked or flagged and you need manual verification.
You need to reset your onboarding process due to errors or expired links.

Comprehensive FAQs

1. I didn’t receive my verification email. What should I do?
Check your spam/junk folder, use the “Resend Verification” button, or contact support for a direct onboarding link.

2. Is a LinkedIn company page mandatory?
Yes, you must provide a valid LinkedIn company page to complete onboarding.

3. My company website or LinkedIn URL is flagged as suspicious. What now?
Submit valid business registration documents for manual review.

4. Can I complete onboarding on mobile?
No, onboarding must be completed on a desktop browser.

5. My account says it’s blocked. How do I fix this?
Contact support and provide any requested business documents for manual verification.

6. I registered but can’t log in—says I never verified my email.
Request a new verification link from support.

7. I made a mistake during onboarding (e.g., wrong password, session timeout).
Restart the process from the original invite or registration link. For AppSumo users, use the “Launch PyjamaHR” button again.

8. Can I sign up without a company LinkedIn page?
No, this is a required field for business verification.

9. I’m an agency—how do I set up for clients?
Complete your own onboarding, then add client names when creating jobs.

10. My name contains a hyphen or special character and it’s not accepted.
Remove the special character for now; support is working to allow these.

11. My trial expired before I finished onboarding.
Contact support to enable a 24-hour window to complete onboarding.

12. I’m getting “email already registered” but can’t log in.
Use “Forgot Password” or contact support for assistance.

13. Can I use a personal email (Gmail, Yahoo, etc.)?
No, use a professional/company email to avoid spam flagging.

14. I’m stuck on a loading screen after clicking the verification link.
Try a hard refresh, a different browser, or request a new link from support.

Team Member Invitations: Once onboarded, invite your team from the dashboard.
Job Creation: Start posting jobs and managing candidates.
Client Management (for agencies): Add client names during job creation for advanced filtering.
Profile Completion: Fill out your company profile for better candidate engagement.

Summary Table: Key Actions and Solutions

Scenario	Action
No verification email	Check spam, resend, or contact support for direct link
Account blocked/flagged	Submit business documents for manual verification
LinkedIn/company website required	Ensure both are valid and accessible before onboarding
Onboarding via mobile app	Not supported—use desktop browser
Name field error (special characters)	Remove special characters; support is working on a fix
Trial expired before onboarding	Contact support for 24-hour reactivation window

By following this guide, you’ll avoid the most common onboarding roadblocks and get your team hiring on PyjamaHR in minutes. If you encounter any issues not covered here, our support team is ready to help you get started.

First-Time Sign-In Walkthrough for PyjamaHR: Step-by-Step Guide to Account Verification and Onboarding