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Getting Started with PyjamaHR: Your First Steps After Account Creation (Troubleshooting, Verification & Next Actions)

Updated over 3 weeks ago

Executive Summary

After creating your PyjamaHR account, the next steps are crucial for unlocking the platform’s full potential. This guide walks you through the essential actions to verify your account, resolve common issues, and set up your hiring workflow—so you can start recruiting without delay. Learn how to avoid the most frequent pitfalls, understand PyjamaHR’s onboarding process, and get answers to the top questions new users ask.

Detailed Overview

What happens after account creation?
Once you sign up for PyjamaHR, you’ll need to verify your email and complete a few onboarding steps before accessing your dashboard and posting jobs. This process ensures the security of your company and candidates, and sets up your organization for successful hiring.

Why is this important?
- Security: Verification prevents unauthorized access and spam.
- Access: Only verified accounts can use core features like job posting, candidate import, and team management.
- Compliance: Business verification (for some users) ensures only legitimate organizations use the platform.

How does this fit into PyjamaHR workflows?
- User Access: Your access level (Super Admin, Admin, Recruiter, Guest, etc.) determines what you can do after verification.
- Team Onboarding: The first user often becomes the Super Admin, responsible for inviting others and configuring company settings.
- AppSumo & Trial Users: Special flows exist for AppSumo LTD buyers and free trial users, especially if a company account already exists.

Step-by-Step Guide: Your First Steps After Account Creation

1. Sign Up with Your Work Email

  • Go to pyjamahr.com and click Try Free for 7 days.

  • Use your work email address (not a personal email) for company onboarding.

  • Screenshot: Sign Up page with email field highlighted.

  • PyjamaHR sends a verification email to your registered address.

  • Didn’t receive it?

  • Check your Spam/Junk folder.

  • Wait up to 5 minutes.

  • Click Resend Verification on the PyjamaHR sign-in page.

  • Screenshot: Resend Verification button.

3. Complete Email Verification

  • Click the link in your email to verify your account.

  • If the link doesn’t work or you see a spinning wheel, try:

  • Opening the link in an Incognito/Private browser window.

  • Performing a hard refresh (Ctrl+F5 or Cmd+Shift+R).

  • Switching to a different internet connection.

4. Business Verification (If Prompted)

  • Some accounts are flagged for manual business verification (especially if your website or LinkedIn URL is missing or suspicious).

  • You may be asked to provide:

  • Company website URL

  • LinkedIn Company Page

  • Business registration documents

  • Screenshot: Business Verification request screen.

5. Access Your Dashboard

  • Once verified, you’ll be redirected to your dashboard.

  • If you see onboarding steps, complete them (e.g., company info, invite team, set up first job).

  • If you’re stuck on a step, refresh the page or contact support.

6. Invite Team Members (Optional)

  • As Super Admin, go to Settings > Team Members.

  • Click Invite Team Member and assign the appropriate access type.

  • Screenshot: Team Members page with Invite button.

7. Set Up Your First Job or Import Candidates

  • Navigate to Jobs to create your first job posting.

  • Or, go to Candidates > Import via CSV to bring in existing applicants.

  • Screenshot: Jobs page and Import Candidates section.

Advanced Usage & Best Practices

  • Use a Professional Email: Always sign up with your company/work email for smoother verification.

  • Access Types Matter: Only Super Admins/Admins can post jobs and invite users. If you can’t post jobs, ask your Super Admin to upgrade your access (see access types).

  • AppSumo Users: If you previously created a free trial, you may need support to delete/merge accounts before activating your LTD.

  • Manual Verification: If flagged, respond promptly with requested documents to avoid delays.

  • Name Fields: Avoid special characters (e.g., hyphens) in your name during setup—if needed, contact support for exceptions.

  • Multiple Accounts: One company = one account. If you need to switch the main user, coordinate internally before inviting or creating new accounts.

Troubleshooting & Common Issues

1. Didn’t Receive Verification Email

  • Check spam/junk folders.

  • Click Resend Verification.

  • Try a different browser or incognito mode.

  • If still not received, contact support with your registered email for a direct verification link.

2. Account Blocked or Flagged

  • Message: “Your account has been blocked” or “Suspicious activity detected.”

  • Cause: Anti-spam filters, duplicate company, or incomplete business info.

  • Solution: Provide company website, LinkedIn, and business registration documents for manual review.

3. Stuck on Onboarding Steps

  • If you can’t access the dashboard or are stuck on a step, refresh the page.

  • If unresolved, support can manually advance your onboarding.

4. Access Issues (Can’t Post Jobs, etc.)

  • Only Super Admins/Admins can post jobs.

  • If you’re a Guest or External Recruiter, ask your Super Admin to upgrade your access.

5. AppSumo/Trial Account Conflicts

  • If you get errors about existing accounts, support can delete or merge accounts so you can activate your LTD.

6. Special Characters in Name

  • If your name contains a hyphen or special character and you get an error, remove it temporarily and contact support for a fix.

  • Try a hard refresh or incognito window.

  • Switch internet connections.

  • If still stuck, request a new direct verification link from support.

Comprehensive FAQ

1. I didn’t get my verification email. What should I do?
Check spam, click Resend Verification, try a different browser. If still missing, contact support for a direct link.

2. My account is blocked or flagged as suspicious. Why?
Our anti-spam filters may have flagged your company info. Provide your website, LinkedIn, and business registration documents for manual review.

3. Can I use a personal email to sign up?
No, use your company/work email for verification and access to all features.

4. I’m stuck on onboarding and can’t see the dashboard.
Try refreshing or using a different browser. If unresolved, contact support to advance your onboarding.

5. I can’t post jobs or invite team members. Why?
You need Super Admin or Admin access. Ask your company’s Super Admin to upgrade your access.

6. I’m an AppSumo user but can’t activate my LTD.
If you previously created a free trial, support must delete or merge your accounts. Contact support with your details.

7. My verification link isn’t working.
Try incognito mode, a hard refresh, or a different internet connection. If still stuck, request a new link from support.

8. My company already exists in PyjamaHR. What now?
Only one account per company is allowed. Coordinate internally to use the main hiring person’s email, or contact support for account management.

9. I need to change the main user or Super Admin.
The current Super Admin must invite and assign the new user. If the Super Admin is unavailable, contact support.

10. Can I verify my account using a personal LinkedIn?
No, only company LinkedIn pages are accepted for business verification.

11. I made a mistake during registration (e.g., wrong email, typo). What should I do?
Contact support to correct or restart your registration.

12. How do I delete or block my account?
Contact support with your request and reason. Accounts can be blocked or deleted as needed.

Related Features & Next Steps

Recommended Next Steps:
- Complete your company profile and invite your hiring team.
- Set up your first job or import existing candidates.
- Explore user access levels and assign roles as needed.
- Review additional onboarding resources in the PyjamaHR Help Center.

Key Takeaways

  • Use your company email and check for the verification link.

  • If blocked or flagged, respond quickly with business info.

  • Only Super Admins/Admins can post jobs and invite users.

  • For any issues, PyjamaHR support can manually verify, unblock, or guide you through onboarding.

Still stuck?
Contact [email protected] with your registered email and a description of your issue for fast resolution.

This article is based on real customer experiences and is designed to get you up and running with PyjamaHR as smoothly as possible. For further help, explore our Help Center or reach out to our support team.

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