Executive Summary
PyjamaHR is committed to maintaining a safe, trustworthy, and compliant recruitment platform for all users. This article explains how to report abuse, scams, or policy violations—including fraudulent job postings, unauthorized account creation, and suspicious activity—using PyjamaHR’s built-in workflows. Learn how to protect your organization, your candidates, and your own account, with step-by-step instructions, real-world scenarios, and expert troubleshooting.
Detailed Overview
What Is Abuse or a Policy Violation on PyjamaHR?
Abuse or policy violations on PyjamaHR typically include:
- Fraudulent job postings (e.g., fake jobs, scams, phishing attempts)
- Unauthorized account creation (e.g., someone using your email or company name without permission)
- Misuse of candidate data (e.g., collecting information under false pretenses)
- Violation of LinkedIn or job board policies (e.g., fake profiles, misleading company information)
- Suspicious activity flagged by PyjamaHR’s anti-spam AI filters (e.g., suspicious URLs, repeated policy breaches)
Why report?
Promptly reporting abuse helps protect your brand, candidates, and the wider PyjamaHR community. It also ensures compliance with third-party job boards (like LinkedIn), which can impact your account status and ability to post jobs.
How PyjamaHR Handles Reports
Immediate review by the PyjamaHR Trust & Safety team
Temporary account restrictions or blocks while under investigation
Manual business verification (company website, LinkedIn URL, registration documents)
Coordination with third-party platforms (e.g., LinkedIn) when necessary
Communication with affected parties (e.g., notifying candidates of scams)
Step-by-Step Guide: Reporting Abuse or Policy Violations
For Candidates
Scenario 1: You Suspect a Job Posting Is a Scam or Fraudulent
Collect Evidence
- Take screenshots of suspicious emails, job postings, or communications.
- Note the company name, job title, and any contact details used.Contact PyjamaHR Support
- Use the in-app chat or email [email protected].
- Provide all evidence and a brief description of your concern.
- Example: “I received an offer from ‘Camber Energy’ via PyjamaHR. I’m skeptical it’s legitimate. Here’s a screenshot.”Wait for Confirmation
- PyjamaHR will investigate and may block the suspicious account or job posting.
- You may receive follow-up questions or confirmation of action taken.
Scenario 2: Someone Used Your Email to Create a PyjamaHR Account
Notify PyjamaHR Immediately
- Contact support via chat or email.
- State: “Do not verify this account. It was set up by someone I do not know using my email address.”PyjamaHR Action
- The account will be blocked to prevent unauthorized activity.
- You may be asked to confirm your identity.
For Employers
Scenario 1: You Discover a Fake Job Posting or Unauthorized Use of Your Company Name
Gather Details
- Screenshot the fake job posting or any suspicious activity.
- Note the job ID, company name, and any applicant communications.Contact PyjamaHR Support
- Use in-app chat or email [email protected].
- Provide all relevant evidence and context.Coordinate on Candidate Notification
- If candidate data was compromised, PyjamaHR can assist in notifying affected applicants.
- Example: “We discovered a fake UPS job posting. Can you help notify the applicants?”
Scenario 2: Your Account Is Blocked Due to Suspected Abuse or Policy Violation
Check for Notification
- You’ll typically receive an in-app or email notification stating the reason (e.g., flagged by LinkedIn, suspicious URLs).Prepare Verification Documents
- Valid company website URL
- LinkedIn company page URL
- Business registration documentsSubmit Documents via Chat or Email
- Upload directly in the chat or send to [email protected].Join a Verification Call (if requested)
- PyjamaHR may request a Google Meet or Zoom call for manual verification.
- Join using the provided link at the scheduled time.Wait for Review
- Most cases are resolved within 10–15 minutes after verification, but some may require 5–10 business days if third-party coordination is needed.
Advanced Usage & Best Practices
Always verify suspicious job offers directly with the company (not just via PyjamaHR).
Never share sensitive information (e.g., passwords, payment details) in response to job offers or requests from unverified sources.
Regularly review your company’s job postings and account activity for unauthorized changes.
Respond promptly to PyjamaHR’s requests for verification to minimize downtime.
If your account is blocked, provide all requested documents and join verification calls as scheduled to expedite resolution.
Do’s:
- Do report any suspicious activity immediately.
- Do keep records of all communications and evidence.
- Do coordinate with PyjamaHR if candidate data is compromised.
Don’ts:
- Don’t attempt to bypass verification or provide false information.
- Don’t ignore notifications about account restrictions or policy violations.
- Don’t share your login credentials with others.
Troubleshooting & Common Issues
Error Messages & Scenarios
“Your account has been blocked. We are unable to validate your company details.”
- Solution: Contact support, provide company website, LinkedIn URL, and registration documents.
“Account flagged by LinkedIn for violating job posting policies.”
- Solution: PyjamaHR cannot unblock until LinkedIn clears the flag. Contact LinkedIn for clarification, then notify PyjamaHR.
“Our anti-spam AI filters have flagged your company as suspicious.”
- Solution: Submit verification documents and join a manual review call if requested.
“I didn’t create this account / Someone is using my email.”
- Solution: Notify support immediately. The account will be blocked to prevent misuse.
“I want to notify candidates affected by a scam job posting.”
- Solution: Request PyjamaHR to send a communication to all affected candidates.
What If...
You don’t receive a response after submitting documents?
Follow up via chat or email. If urgent, request a verification call.
You need to access your data after an account block?
In most cases, access is restricted for security. Request data export via support if possible.
You believe your account was blocked in error?
Provide all requested verification and request a review call.
Comprehensive FAQ
1. How do I report a suspicious job posting or scam?
Contact PyjamaHR support with evidence (screenshots, emails, job ID).
2. What happens after I report abuse?
PyjamaHR investigates, may block the account, and will notify you of actions taken.
3. My account was blocked for “policy violations.” What does this mean?
Your account was flagged by PyjamaHR’s filters or by LinkedIn for suspicious activity or non-compliance.
4. How can I unblock my account?
Submit your company website, LinkedIn URL, and business registration documents. Join a verification call if requested.
5. How long does the review process take?
Manual verification is usually completed within 10–15 minutes after your call, but cases involving LinkedIn may take 5–10 business days.
6. Can I access my data if my account is blocked?
Generally, access is restricted for security. Contact support to request data export if needed.
7. What if someone created an account using my email?
Notify support immediately. The account will be blocked to prevent unauthorized use.
8. What if I receive a suspicious job offer mentioning PyjamaHR?
Verify directly with the company and report the incident to PyjamaHR with all evidence.
9. Why does PyjamaHR require business registration documents?
To ensure only legitimate businesses use the platform and to protect candidates from scams.
10. What if LinkedIn flagged my account but my LinkedIn page is still active?
LinkedIn may flag accounts for API/job board use even if the public page is active. Contact LinkedIn for clarification and notify PyjamaHR.
11. Can PyjamaHR notify candidates if their data was compromised?
Yes, PyjamaHR can send communications to affected candidates upon request.
12. What if I repeatedly get blocked or flagged?
Ensure all company information is accurate and up to date. Contact support for a thorough review.
Related Features & Next Steps
Business Verification Process: [See article: How to Verify Your Company on PyjamaHR]
Account Recovery: [See article: Recovering Access to Your PyjamaHR Account]
Job Posting Compliance: [See article: Best Practices for Posting Jobs on LinkedIn via PyjamaHR]
Data Security: [See article: How PyjamaHR Protects Your Data]
Recommended Next Steps:
- Review and update your company profile and job postings regularly.
- Educate your team on recognizing and reporting suspicious activity.
- Bookmark the PyjamaHR Help Center for quick access to support resources.
Still need help?
Contact PyjamaHR Support via in-app chat or email [email protected] for urgent abuse or policy violation issues.
[Screenshots to include:]
- Where to find the “Contact Support” button in the PyjamaHR dashboard
- Example of a blocked account notification
- Uploading documents in the chat window
- Sample communication sent to affected candidates
By following these guidelines, you help keep PyjamaHR safe for everyone—and ensure your organization remains compliant and trusted in the recruitment community.