Exporting sensitive data from PyjamaHR—such as your talent pool or candidate resumes—requires careful handling to ensure privacy and compliance. This article explains how PyjamaHR secures your data exports, how to access and share them safely, and best practices to avoid common pitfalls. Whether you’re offboarding, conducting audits, or collaborating with external stakeholders, follow this guide to keep your data protected and accessible.

When you request a data export from PyjamaHR (for example, during account offboarding or for compliance reasons), the platform generates a downloadable ZIP file containing your requested data—typically CSV files and/or resume documents. To protect your sensitive information, PyjamaHR provides these exports via secure, time-limited download links. This ensures only authorized users can access the data, and only within a specific window.

Key Features:
- Time-limited, secure download links: Exports are shared via unique URLs valid for 7 days.
- ZIP file format: Data is compressed for efficient transfer and integrity.
- Compatibility: Files can be opened with standard tools (WinRAR, 7zip, etc.).
- Access control: Only recipients with the link can download the data.

Business Impact:
- Compliance: Meet data portability and privacy requirements during offboarding.
- Security: Minimize risk of unauthorized access or data leaks.
- Efficiency: Streamline data transfer to your internal systems or external partners.

Do:
- Use only the tools recommended (WinRAR, 7zip) for extraction.
- Verify file contents immediately after extraction.
- Contact support if the file is empty or corrupted.

Don’t:
- Share the download link beyond your authorized team.
- Attempt to open ZIP files with outdated or unsupported extraction tools.
- Wait until the last day to download—links expire automatically.

Possible Causes:
- The download was incomplete or interrupted.
- The file was opened with an unsupported tool.
- The export process encountered an error.

Solutions:
1. Try extracting with 7zip or WinRAR (latest versions recommended).
2. Re-download the ZIP file using the original link (if still valid).
3. If the issue persists, contact PyjamaHR Support with a screenshot and details.

1. How long is my export link valid?
Export links are valid for 7 days from the time of issue.

2. What format is the export provided in?
Exports are delivered as ZIP files containing CSVs and/or document files.

3. How do I open the ZIP file?
Use extraction tools like WinRAR or 7zip. Avoid using outdated or built-in extractors that may not support all formats.

4. The ZIP file is empty or corrupted—what should I do?
Try extracting with a different tool (7zip/WinRAR). If still empty, contact Support with a screenshot.

5. Can I share the download link with others?
Only share with authorized team members. Remember, the link expires after 7 days.

6. What happens if I miss the 7-day window?
Contact Support to request a new export.

7. Is the export encrypted or password-protected?
Exports are protected via secure, time-limited links. If you need additional encryption, re-compress the files with a password before sharing externally.

8. Can I automate exports?
Currently, exports are processed by request via Support.

9. What data is included in the export?
Typically, all candidate data and resume files from your talent pool, as specified in your request.

10. How should I store the exported data?
Store in a secure, access-controlled location per your company’s data policies.

11. Can I request a different format?
Contact Support with specific requirements.

12. What if I need to export again after account closure?
Request a final export before your subscription ends.

Still have questions?
Contact PyjamaHR Support with your export link, error screenshots, and a description of the issue for prompt assistance.

Summary:
By following these steps and best practices, you can securely export, access, and share your sensitive PyjamaHR data—minimizing risk and ensuring compliance every step of the way.