PyjamaHR allows you to export your company’s recruitment data for backup, compliance, or migration purposes. This guide explains how to request, download, and use your PyjamaHR data export (“data dump”), including best practices, troubleshooting, and answers to common questions—so you can confidently manage your data across workspaces or when transitioning away from PyjamaHR.

What is Data Portability in PyjamaHR?
Data portability refers to your ability to export all your recruitment data (such as candidate records, resumes, and job postings) from your PyjamaHR workspace. This is especially important when:
- You need a backup for compliance or auditing.
- You’re migrating to a new PyjamaHR workspace (e.g., due to company restructuring).
- You’re transitioning to another ATS or need your data for internal reporting.

How Does It Work?
- PyjamaHR provides a “data dump” upon request, typically as a downloadable ZIP file containing CSV files and, in some cases, links to candidate resumes.
- The export is processed by the PyjamaHR support team and delivered via a secure, time-limited download link.
- The data dump includes structured data (CSV) and, where applicable, document links.

Integration with Other Features
- Data exports can be used to import into another PyjamaHR workspace (manual process).
- Resume links in the CSV can be used to download candidate documents as needed.

Business Impact
- Ensures compliance with data retention and portability regulations.
- Reduces risk of data loss during workspace transitions.
- Empowers you to maintain control over your recruitment data.

Screenshot suggestion: Example email with download link and expiry notice.

Screenshot suggestion: ZIP file extraction process.

Do’s:
- Do clarify your export requirements with support.
- Do test your ability to open ZIP/CSV files before the link expires.
- Do keep a record of your data dump requests for compliance.

Don’ts:
- Don’t wait until the last day to download your data.
- Don’t share download links with unauthorized users.
- Don’t assume resume files are included unless specified—sometimes only links are provided.

Issue: ZIP file won’t open or extract.
​ Solution:
- Try a different extraction tool (e.g., The Unarchiver for Mac, 7-Zip for Windows).
- If the file is corrupted or still won’t open, contact support immediately.

Issue: Download link expired before download.
​ Solution:
- Contact support to request a new link. Specify urgency and previous request details.

Issue: Only CSV with resume links provided, not actual files.
​ Solution:
- Use the links to download resumes manually.
- If you require all resumes in bulk, request this specifically from support.

Issue: Data dump not received after promised timeline.
​ Solution:
- Follow up with support, referencing your original request and any previous communication.

Issue: Unclear file formats or missing data.
​ Solution:
- Ask support for clarification on file contents or request a different format if needed.

1. How do I request a data export from PyjamaHR?
Contact support via email or in-app chat, specifying your workspace and export needs.

2. How long does it take to receive my data dump?
Typically 5–7 business days, but follow up if you haven’t received it.

3. How long is the download link valid?
Usually 5–7 days. Download as soon as you receive the link.

4. What format is the data provided in?
A ZIP file containing CSV files and, in some cases, links to resume files.

5. Can I import this data directly into another PyjamaHR workspace?
No automated import exists; you’ll need to manually recreate jobs/candidates.

6. I can’t open the ZIP file. What should I do?
Try a different extraction tool. If issues persist, contact support.

7. The CSV only has links to resumes, not the files themselves. Can I get the actual files?
Request this specifically from support; otherwise, you’ll need to download resumes individually.

8. What if I miss the download window?
Contact support to request a new link.

9. Is my data secure during this process?
Yes, links are time-limited and only sent to authorized contacts.

10. Can I request a data dump if my trial has ended?
Yes, data export is available even after your trial, but request promptly.

11. What should I do if I don’t receive my data after the promised timeline?
Follow up with support, referencing your previous communication.

12. Can I get a sample of the data export before requesting the full dump?
Currently, this is not standard, but you can ask support for clarification.

Still have questions?
Contact PyjamaHR Support for personalized assistance.

Real Example:
​ “I’m unable to download the data dump properly. It’s mentioned as CSV but the link points to a ZIP file that doesn’t open.”
​ Solution: Use a recommended extraction tool like The Unarchiver or 7-Zip, and contact support if issues persist.

This guide is based on real customer experiences and is designed to help you manage your PyjamaHR data with confidence and minimal disruption.