Executive Summary

Many PyjamaHR users experience login issues, account access problems, or unexpected errors that are often resolved by using their browser’s incognito (private browsing) mode. This article explains why incognito mode is a powerful troubleshooting tool for isolating browser plugin conflicts, how to use it step-by-step, and what to do if issues persist. Following these best practices can help you quickly regain access to PyjamaHR and avoid unnecessary downtime.

Detailed Overview

What Is Incognito Mode and Why Use It with PyjamaHR?

Incognito mode (also called Private Browsing in some browsers) is a browser feature that opens a new window without using your existing cookies, cache, or browser extensions/plugins. This creates a “clean slate” environment, which is especially useful for:

Troubleshooting login and access issues: Many PyjamaHR users report being unable to log in, seeing account blocked/flagged messages, or experiencing errors that disappear in incognito mode.
Isolating plugin or extension conflicts: Browser extensions (like ad blockers, password managers, or privacy tools) can interfere with PyjamaHR’s login, session management, or UI.
Bypassing cached data or cookies: Sometimes, old or corrupted cookies/cache prevent normal operation. Incognito mode ignores these by default.

When to use incognito mode:
- If you cannot log in to PyjamaHR but can in incognito mode, the issue is likely due to a browser extension, cached data, or cookies.
- If support asks you to “try in an incognito window” or “open in an incognito tab,” they are helping you rule out these common causes.

Integration with PyjamaHR Workflows

Account recovery: Many account reactivations or unblocking steps require you to test access in incognito mode.
Business verification and LinkedIn integration: Some verification flows work better in a clean browser session.
Subscription and payment issues: If you see errors about unpaid subscriptions or blocked accounts, incognito mode can help determine if the problem is local to your browser.

Step-by-Step Guide: Using Incognito Mode to Troubleshoot PyjamaHR

Prerequisites

You must have access to a supported browser (Chrome, Firefox, Edge, Safari).
Know your PyjamaHR login credentials (email and password).

Steps

Open an Incognito/Private Window
- Google Chrome: Click the three dots in the top-right corner → “New Incognito Window”
(Screenshot: Chrome menu highlighting “New Incognito Window”)
- Mozilla Firefox: Click the three lines in the top-right corner → “New Private Window”
- Microsoft Edge: Click the three dots → “New InPrivate window”
- Safari: File menu → “New Private Window”
Navigate to PyjamaHR
- Enter https://app.pyjamahr.com in the address bar.
Log In
- Enter your email and password as usual.
- (Screenshot: PyjamaHR login page in incognito window)
Check if the Issue Persists
- If you can log in and use PyjamaHR normally, the problem is likely caused by a browser extension, plugin, or cached data in your regular browser window.
- If the issue remains, it may be related to your account status or a broader system issue.
Report Results to Support (if needed)
- If support is assisting you, let them know whether incognito mode resolved the issue.

Alternate Pathways

If you need to sign up for a free trial but can’t see the signup option: Open an incognito window and try again.
If you’re blocked after business verification: Try logging in via incognito to confirm if the block is browser-related.

Advanced Usage & Best Practices

Power User Tips

Disable extensions one by one: If PyjamaHR works in incognito but not in your normal window, try disabling browser extensions (especially ad blockers, privacy tools, or password managers) one at a time to find the culprit.
Clear cookies and cache: After confirming incognito works, clear your browser’s cookies and cache for PyjamaHR to resolve the issue in your regular window.
Use incognito for sensitive actions: For business verification or payment updates, incognito mode can prevent session/cookie issues.

Do’s and Don’ts

Do:
- Use incognito mode as your first troubleshooting step for login or access issues.
- Inform support of your results—this helps them diagnose faster.
- Use the official PyjamaHR URL in incognito mode.

Don’t:
- Don’t stay logged in on multiple devices/locations with the same credentials—this can trigger account flags.
- Don’t assume incognito is a permanent fix; it’s a diagnostic tool.
- Don’t ignore persistent issues—report them to support with details.

Troubleshooting & Common Issues

Common Error Messages and Scenarios

“Account blocked” or “flagged for multiple logins”: Try incognito mode to rule out session conflicts.
“Unable to login” or “site not reachable”: Incognito mode can bypass problematic extensions or cached data.
“Subscription not active” after payment: If incognito works, clear cookies/cache in your main browser.

What If…

Incognito mode works, but normal mode doesn’t:
→ Disable extensions, clear cookies/cache, or reset browser settings.
Neither mode works:
→ The issue may be with your account status or PyjamaHR’s backend. Contact support.
Multiple team members face the same issue:
→ It may be a system-wide issue. Report to support with details.
You’re asked for a screen recording:
→ Record your steps in both normal and incognito modes to help support diagnose.

Recovery Procedures

Always try incognito mode before escalating to support.
If incognito resolves the issue, follow up by clearing cookies/cache or disabling extensions in your main browser.

Comprehensive FAQ

1. Why does PyjamaHR work in incognito mode but not in my regular browser?
Incognito mode disables extensions and ignores cached data/cookies, which are common sources of conflicts.

2. What browser should I use for incognito mode?
Any modern browser (Chrome, Firefox, Edge, Safari) supports incognito/private browsing.

3. Will using incognito mode fix my account being blocked or flagged?
No, but it helps determine if the issue is local to your browser or with your account.

4. How do I clear cookies and cache in my regular browser?
Go to your browser’s settings → Privacy/Security → Clear browsing data.

5. Can I use incognito mode for all PyjamaHR features?
Yes, but you’ll need to log in each time, as incognito doesn’t save sessions.

6. What if incognito mode doesn’t resolve the issue?
Contact PyjamaHR support with details of what you tried.

7. Why do support agents keep asking me to try incognito mode?
It’s the fastest way to rule out local browser issues before deeper troubleshooting.

8. Can browser extensions really block PyjamaHR?
Yes—ad blockers, privacy tools, and some password managers can interfere with login or UI elements.

9. What if I can’t find the incognito/private window option?
Check your browser’s help menu or search for “[Your Browser] open incognito window.”

10. Is it safe to use incognito mode for sensitive actions?
Yes, incognito mode is secure and often more reliable for troubleshooting.

11. I’m trying to sign up for a free trial but can’t—will incognito help?
Yes, incognito mode can bypass stuck sessions or hidden UI elements.

12. My team is facing the same issue—should we all use incognito?
Yes, but if the issue persists for everyone, contact support.

Hard Refresh: Sometimes used alongside incognito mode. (See How to Perform a Hard Refresh in Your Browser)
Account Recovery: If your account is blocked/flagged, see Unblocking Your PyjamaHR Account.
Business Verification: For issues with LinkedIn or business verification, try in incognito first.
Clearing Cookies/Cache: See Clearing Browser Data for PyjamaHR.

Recommended Next Steps:
- If incognito mode resolves your issue, clear cookies/cache or disable extensions in your regular browser.
- If issues persist, contact PyjamaHR support with a detailed description of what you’ve tried.

Still need help?
Contact PyjamaHR Support with your findings from incognito mode, screenshots, and any error messages for faster resolution.

This article is based on real customer scenarios and proven troubleshooting steps from the PyjamaHR support team. Following these guidelines will help you resolve most browser-related access issues quickly and efficiently.

Using Incognito Mode to Isolate Plugin Conflicts in PyjamaHR