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How to Uninstall and Reinstall the PyjamaHR Chrome Extension or Mobile App: Complete Troubleshooting Guide

Updated over 3 weeks ago

Executive Summary

If you’re having trouble with the PyjamaHR Chrome extension or mobile app—such as errors, missing icons, or installation issues—uninstalling and reinstalling is often the fastest way to resolve problems. This article provides step-by-step instructions, troubleshooting tips, and answers to the most common questions, based on real customer experiences. Whether you’re using Chrome, Android, or iOS, this guide will help you get back up and running quickly.

Detailed Overview

What Is Uninstalling and Reinstalling, and Why Do It?

Uninstalling and reinstalling the PyjamaHR Chrome extension or mobile app means completely removing the current version from your device and then installing a fresh copy. This process can resolve:

  • Extension or app not appearing or launching

  • Errors after updates or changes

  • Compatibility issues with job boards (e.g., IIMJobs, Naukri)

  • Problems after a failed or interrupted installation

When to Use:
- If the extension/app is not visible or not working as expected
- After a recent update or if you see error messages
- If support recommends a “hard refresh” or reinstall

Integration with PyjamaHR:
The Chrome extension and mobile app are designed to work seamlessly with your PyjamaHR account, enabling quick candidate sourcing and management. Keeping them up-to-date ensures you have access to the latest features and bug fixes.

Step-by-Step Guide: Uninstalling and Reinstalling

A. PyjamaHR Chrome Extension

1. Uninstall the Extension

  1. Open Google Chrome.

  2. Click the three-dot menu in the top-right corner.

  3. Go to Extensions > Manage Extensions.

  4. Find PyjamaHR in the list.

  5. Click Remove.

  6. Confirm by clicking Remove again in the popup.

Screenshot callout: Show the Extensions page with the Remove button highlighted.

2. Reinstall the Extension

  1. Go to the PyjamaHR Chrome Extension page (use the official link provided by PyjamaHR).

  2. Click Add to Chrome.

  3. Confirm by clicking Add Extension.

  4. Wait for the installation to complete. The PyjamaHR icon should appear in your Chrome toolbar.

Screenshot callout: Show the Chrome Web Store page with the Add to Chrome button.

3. Verify Installation

  • Click the PyjamaHR icon in your toolbar.

  • Log in with your PyjamaHR credentials if prompted.

  • Test the extension on supported job boards (e.g., IIMJobs, Naukri).

B. PyjamaHR Mobile App (Android & iOS)

Important Note (as of June 2024):

  • Android: The PyjamaHR app is currently being updated and may be temporarily unavailable on the Play Store.

  • iOS: The app is in beta and may not be available in all regions or on the App Store.

If you cannot find the app, please use the PyjamaHR web version and check back for updates.

1. Uninstall the App

Android:
1. Locate the PyjamaHR app icon on your device.
2. Press and hold the icon.
3. Tap Uninstall or drag it to the Uninstall area.

iOS:
1. Locate the PyjamaHR app icon.
2. Press and hold until a menu appears.
3. Tap Remove App > Delete App.

2. Reinstall the App

Android:
- Once the app is available again, search for “PyjamaHR” on the Google Play Store and tap Install.

iOS:
- When available, search for “PyjamaHR” on the App Store and tap Get.

3. Log In and Verify

  • Open the app and log in with your PyjamaHR credentials.

  • Confirm that you can access your jobs, candidates, and notifications.

Advanced Usage & Best Practices

  • Always use official download links from PyjamaHR or the Chrome Web Store to avoid outdated or unofficial versions.

  • Clear your browser cache before reinstalling the extension for best results.

  • Check for browser or OS updates if you encounter repeated issues.

  • Use the web version as a fallback if the mobile app is unavailable or under maintenance.

  • Beta and regional limitations: If you see “app not available in your region,” the app may be in beta or restricted—use the desktop version and contact support for updates.

Troubleshooting & Common Issues

Chrome Extension

  • Extension not visible:

  • Try a hard refresh (Ctrl+Shift+R or Cmd+Shift+R).

  • Remove and reinstall the extension.

  • Ensure Chrome is up to date.

  • Error messages or extension not working on job boards:

  • Remove and reinstall the extension.

  • Test on another browser (e.g., Edge) to isolate the issue.

  • If still unresolved, contact support with a screen recording.

  • Download button not working:

  • Wait for PyjamaHR to resolve backend updates (check for announcements).

  • Try again after some time.

Mobile App

  • App not found on Play Store/App Store:

  • The app may be under maintenance or in beta. Use the web version and check back later.

  • For region restrictions, contact support for updates.

  • App not opening or crashing:

  • Uninstall and reinstall the app.

  • Restart your device.

  • Resume upload/view issues:

  • Use the web version as a workaround if the mobile app is not functioning correctly.

Frequently Asked Questions (FAQ)

  1. Why can’t I find the PyjamaHR app on the Play Store or App Store?
    The app may be under maintenance, in beta, or not available in your region. Use the web version and check back for updates.

  2. How do I uninstall the Chrome extension?
    Go to Chrome > Extensions > Manage Extensions > Remove PyjamaHR.

  3. The extension isn’t working on IIMJobs or Naukri. What should I do?
    Try a hard refresh, then uninstall and reinstall the extension. If the issue persists, contact support.

  4. I reinstalled the extension but still see errors. What next?
    Clear your browser cache, ensure Chrome is updated, and try again. Provide a screen recording to support if unresolved.

  5. Can I use the mobile app if it’s not available in my region?
    Not at this time. Please use the PyjamaHR web version.

  6. Is there a difference between uninstalling and just disabling the extension?
    Yes. Uninstalling removes all data and settings, which can resolve deeper issues.

  7. Will uninstalling the app/extension affect my PyjamaHR data?
    No, your data is stored in your PyjamaHR account, not on your device.

  8. How do I know when the app or extension is available again?
    Watch for updates from PyjamaHR support or check the official download pages.

  9. What if the extension works in Edge but not Chrome?
    This suggests a Chrome-specific issue. Try clearing cache, updating Chrome, or reinstalling the extension.

  10. I see “app not available in your region” on the App Store. What does this mean?
    The app is in beta or not yet released in your area. Use the web version and contact support for updates.

  11. Can I upload resumes via the mobile app?
    If you encounter issues, use the web version as a workaround.

Related Features & Next Steps

  • PyjamaHR Web Version: Always available and fully supported—use this if the app or extension is unavailable.

  • Candidate Sourcing via Extension: See our [Chrome Extension User Guide] for advanced sourcing workflows.

  • Access Types & Permissions: Learn more about user roles and permissions in PyjamaHR [here].

  • Troubleshooting Login Issues: See our [Login Help Article].

Recommended Next Steps:
- Bookmark this article for future reference.
- Subscribe to PyjamaHR updates for the latest on app and extension availability.
- Contact support with detailed screenshots or recordings if issues persist.

Still need help?
Contact PyjamaHR Support with your device details, browser version, and a description (or screen recording) of the issue for fastest resolution.

Related Articles:
- [Using the PyjamaHR Chrome Extension]
- [Accessing PyjamaHR on Mobile Devices]
- [Troubleshooting Login and Access Issues]

This article is based on real customer conversations and is updated regularly to reflect the latest PyjamaHR features and support guidance.

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