Pop-up blockers in browsers like Chrome and Safari can prevent critical PyjamaHR actions—such as managing your subscription, logging in, or downloading documents—from working correctly. This article explains why pop-ups are needed for certain PyjamaHR workflows, how to quickly resolve pop-up issues in all major browsers, and how to avoid common mistakes that delay your tasks.

Certain PyjamaHR features, such as managing your subscription (e.g., canceling or updating your plan), require opening secure external pages (like Stripe billing sessions) in a new browser window or tab. Modern browsers often block these pop-ups by default, which can stop you from accessing essential account management functions.

When and Why Pop-Ups Are Used in PyjamaHR:
- Subscription Management: Clicking "Manage Subscription" opens a secure Stripe billing page in a new window.
- Document Downloads: Some reports or offer letters may open in a new tab for download.
- Third-Party Integrations: Certain integrations may require authentication via a pop-up window.

Business Impact:
If pop-ups are blocked, you may be unable to cancel, renew, or update your subscription, leading to unwanted charges or service interruptions. You might also be unable to download important documents or complete integrations.

Do’s:
- Always check for browser notifications about blocked pop-ups.
- Allow pop-ups only for trusted sites like PyjamaHR.

Don’ts:
- Don’t disable pop-up blockers globally—only allow for [app.pyjamahr.com].
- Don’t repeatedly click the button if nothing happens; check for pop-up notifications first.

Issue:
​ "I can't tap on Manage Subscription; it says pop-up blocked."

Solution:
- Follow the browser-specific steps above to allow pop-ups for PyjamaHR.

Issue:
​ No pop-up blocked message, but nothing happens when clicking the button.

Solution:
- Check if a third-party extension is blocking pop-ups.
- Try using a different browser or incognito mode.

Issue:
​ Using Safari on Mac and still can't access the page.

Solution:
- Double-check Safari’s Pop-up Windows settings for [app.pyjamahr.com].
- Restart Safari after changing settings.

Recovery Procedures:
- If you accidentally block pop-ups, revisit your browser’s pop-up settings and add PyjamaHR to the allow list.
- If you’re unable to resolve, contact PyjamaHR Support with your browser and OS details.

1. Why does PyjamaHR need to open pop-ups for subscription management?
To securely connect with our payment provider (Stripe), a new window is required for authentication and billing actions.

2. What if I’m using a mobile browser?
Mobile browsers may handle pop-ups differently; try using a desktop browser for subscription management.

3. I allowed pop-ups but still can’t access the page. What should I do?
Disable any third-party pop-up blocker extensions and try again. Also, clear your browser cache.

4. Can I manage my subscription without enabling pop-ups?
No, for security, subscription management requires a new window.

5. Is it safe to allow pop-ups for PyjamaHR?
Yes, as long as you only allow pop-ups for [app.pyjamahr.com].

6. What if I see a blank page after clicking the button?
This may indicate a browser compatibility issue—try another browser or update your current one.

7. How do I know if a pop-up was blocked?
Look for a notification or icon in your browser’s address bar.

8. Can I use the direct Stripe link provided by support?
Yes, but you may still need to allow pop-ups for the link to work.

9. I’m using Safari and still can’t proceed after allowing pop-ups.
Restart Safari and try again; ensure the site is set to "Allow" in Pop-up Windows.

10. What if I accidentally blocked pop-ups for PyjamaHR?
Go to your browser’s pop-up settings and remove the block or add PyjamaHR to the allow list.

Recommended Next Steps:
- After enabling pop-ups, retry your action in PyjamaHR.
- Bookmark this article for future reference.
- Contact PyjamaHR Support if issues persist after following all steps.

Still need help?
Contact PyjamaHR Support with your browser, OS, and a screenshot of the issue for faster resolution.