Executive Summary

When posting a job in PyjamaHR, the location dropdown is essential for specifying where your vacancy is based. Occasionally, users encounter issues where the location dropdown does not load, displays "No results found," or fails to show specific cities or countries. This guide provides actionable solutions, advanced troubleshooting, and best practices to resolve location dropdown issues—so you can get your jobs posted without delay.

Detailed Overview

The location dropdown in PyjamaHR enables you to specify the job’s city, state, or country, depending on the job type (in-office, remote, or hybrid). This field is critical for job board integrations, candidate filtering, and compliance with posting requirements. If the dropdown fails to load or does not display expected options, it can block job creation and delay your hiring process.

Key Use Cases:
- Posting jobs in specific cities or countries (e.g., Hong Kong, Porto, Gorakhpur, Maldives)
- Selecting locations for remote, hybrid, or in-office roles
- Ensuring jobs are visible to the right candidates and job boards

Integration Points:
- Job board publishing (e.g., LinkedIn, Indeed)
- Candidate filtering by location
- Screening questions and application flows

Prerequisites

You are logged into your PyjamaHR account
You have the necessary permissions to create or edit job postings

1. Basic Troubleshooting Steps

a. Perform a Hard Refresh

Windows: Press Ctrl + F5 on your keyboard
Mac: Press Cmd + Shift + R
This clears cached data and reloads the latest version of the page (customers often report this resolves missing locations after a fix is deployed).

b. Check Your Internet Connection

Ensure you have a stable connection, as dropdowns may fail to load on slow or intermittent networks.

c. Try a Different Browser or Incognito Mode

Sometimes browser extensions or cached data interfere with dropdowns. Open PyjamaHR in an incognito/private window or try a different browser.

d. Log Out and Log Back In

This can refresh your session and reload user-specific data.

e. Clear Browser Cache

Go to your browser settings and clear cache/cookies for PyjamaHR.

2. If Specific Locations Are Missing

a. Check Job Type Requirements

Remote Jobs: Only countries are selectable, not cities or states (e.g., you cannot select "Hyderabad" for a remote job—choose "India" instead).
Hybrid Jobs: You must specify a city, not just a country (e.g., for Romania, enter "București" instead of "Romania").
In-Office Jobs: Both city and state should be available.

b. Try Typing the Location Name Slowly

The dropdown uses auto-suggest. Type the location name and wait for suggestions to appear.

c. Check for Spelling Variations

Some locations may be listed under alternative spellings or local names (e.g., "Aurangabad, Maharashtra" vs. "Aurangabad, Maharastar").

d. If Still Missing:

Raise a Ticket: If a location is not available (e.g., "Hong Kong," "Porto," "Gorakhpur"), contact support with the exact name and type of job. The team can add or update locations as needed.

This may indicate a temporary system issue or a broader bug.
Check PyjamaHR Status: Visit the PyjamaHR status page (if available) or check for platform-wide announcements.
Contact Support: If the issue persists after a hard refresh and browser troubleshooting, contact support with:
- Screenshot or screen recording of the issue
- The exact location(s) you are trying to add
- Job type (remote, hybrid, in-office)

4. Special Scenarios

a. Account Flagged or Blocked

If your account is flagged by PyjamaHR’s anti-spam AI (e.g., due to suspicious company website or LinkedIn URL), you may be unable to select locations or post jobs.
Solution: Provide valid company website, LinkedIn URL, and business registration documents for manual verification.

b. Cloning Jobs

When cloning a vacancy, only previously configured locations may appear. If you need to post in a new city, create a new job post instead of cloning, or contact support to update available locations.

Advanced Usage & Best Practices

Always Specify the Most Granular Location Allowed: For hybrid and in-office roles, use city + state for best candidate targeting.
For Remote Jobs: Only select the country; do not attempt to enter cities or states.
Keep a List of Frequently Used Locations: If you regularly post in certain cities, keep a list of their correct spellings as used in PyjamaHR.
Screening Questions: If you need candidates to confirm location eligibility, add a screening question (e.g., "Are you authorized to work in [Location]?").
Avoid Duplicate Job Posts: If posting to LinkedIn via PyjamaHR, ensure you haven’t already posted the same job manually, as LinkedIn may block duplicates.

Troubleshooting & Common Issues

Issue	Solution
Location dropdown shows "No results found"	Hard refresh the page; check job type; clear browser cache; contact support if unresolved
Specific city/country missing	Check spelling; ensure correct job type; contact support to request addition
Only a few locations appear	Try typing the location name; perform hard refresh; check for system-wide issues
Dropdown not loading at all	Check internet connection; try incognito mode; clear cache; contact support
Error: "Location is required" but field is empty	Hard refresh; log out/in; contact support with details
Account flagged, cannot select location	Submit company verification documents as requested by support
Cloning job only shows old locations	Create a new job post for new locations; contact support if needed

Comprehensive FAQ

1. Why is the location dropdown empty or not loading?
Usually a temporary system issue or browser cache problem. Try a hard refresh, clear cache, or use incognito mode.

2. Why do I see "No results found" when entering a location?
Check your spelling, ensure you’re entering a valid location for the job type, and try typing slowly to trigger suggestions.

3. Why can’t I select a city for a remote job?
Remote jobs only allow country selection, not cities or states.

4. Why is a specific city/country missing from the dropdown?
Some locations may not be in the database. Contact support with the exact name and job type to request addition.

5. Why can I only select from a few old locations when cloning a job?
Cloning may restrict to previously used locations. Create a new job post for new locations.

6. What should I do if the issue persists after a hard refresh?
Contact support with a screenshot or screen recording, the location you’re trying to add, and the job type.

7. My account is blocked and I can’t select locations—what now?
Provide valid company website, LinkedIn URL, and business registration documents for manual verification.

8. Can I add a location that’s not listed?
Not directly. Request support to add missing locations.

9. Why does LinkedIn reject my job post as a duplicate?
If you’ve already posted the same job manually, LinkedIn may block duplicates. Close the original post before reposting via PyjamaHR.

10. How do I ensure the correct location appears for hybrid roles?
Enter the specific city, not just the country, for hybrid jobs.

11. What if I need to post in a new country or city urgently?
Contact support with the exact location and urgency; the team can often add locations quickly.

12. Why does the dropdown not show nearby cities?
Some cities may not be in the database. Provide feedback to support for additions.

Job Board Integrations: Ensure correct location selection for successful job board publishing.
Screening Questions: Use file upload or location eligibility questions for compliance.
Candidate Filtering: Use location filters to shortlist candidates efficiently.
Exporting Data: See Comparison View: How to Export Candidate Data.

Recommended Next Steps:
- Bookmark this article for future reference.
- Maintain a list of your most-used locations and their correct spellings.
- If issues persist, contact PyjamaHR support with detailed information (screenshots, job type, exact location).

Still need help?
Contact PyjamaHR Support via chat or email with:
- A screenshot or screen recording of the issue
- The exact location(s) you’re trying to add
- The job type (remote, hybrid, in-office)
- Any error messages displayed

By following this guide, you can resolve most location dropdown issues in PyjamaHR quickly and get back to hiring—without unnecessary delays or support tickets.

Location Dropdown Not Loading in PyjamaHR: Quick Fix & Complete Troubleshooting Guide