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Resolving Dashboard vs LinkedIn Job Discrepancies in PyjamaHR: Complete Guide to Syncing, Closing, and Troubleshooting Job Posts

Updated over 3 weeks ago

Executive Summary

Many PyjamaHR users encounter discrepancies between the job status or visibility in their PyjamaHR dashboard and their company’s LinkedIn Jobs page. This guide explains why these mismatches occur, how to resolve them, and best practices to ensure your job postings are always in sync. Whether jobs remain open on LinkedIn after closing in PyjamaHR, fail to appear, or show mismatched applicant counts, this article provides actionable, step-by-step solutions based on real customer scenarios.

Detailed Overview

What Are Dashboard vs LinkedIn Job Discrepancies?

A "dashboard vs LinkedIn job discrepancy" occurs when the status or details of a job post in your PyjamaHR dashboard (e.g., Open, Closed, Unpublished) do not match what appears on your LinkedIn company page. Common examples include:

  • Closed jobs in PyjamaHR still showing as open on LinkedIn

  • Jobs published in PyjamaHR not appearing on LinkedIn

  • Differences in applicant counts between PyjamaHR and LinkedIn

  • Duplicate or outdated job posts on LinkedIn

  • Jobs showing as ‘under review’ or stuck in a pending state on LinkedIn

Why Do These Discrepancies Happen?

Based on customer conversations, the most common causes are:

  • LinkedIn sync delays or API issues (LinkedIn may take up to 48–72 hours to update job status)

  • Jobs posted directly on LinkedIn vs via PyjamaHR (only jobs posted through PyjamaHR can be managed by the ATS)

  • Duplicate job postings (LinkedIn blocks or flags jobs with the same title/description)

  • Integration or account changes (disconnecting LinkedIn, switching accounts, or expired subscriptions)

  • LinkedIn platform bugs or review holds

Business Impact

  • Candidate experience: Outdated jobs may attract unwanted applications or confuse candidates.

  • Recruiter efficiency: Manual tracking and duplicate management waste time.

  • Brand reputation: Inaccurate job listings can harm your employer brand.

Step-by-Step Guide: Fixing Dashboard vs LinkedIn Job Discrepancies

Prerequisites

  • You must have admin access to your PyjamaHR account and LinkedIn company page.

  • Ensure your LinkedIn integration is active in PyjamaHR.

  • Know the Job ID and Job Title for the affected posting.

1. Identify the Discrepancy Type

  • Job closed in PyjamaHR but still open on LinkedIn

  • Job published in PyjamaHR but not visible on LinkedIn

  • Applicant counts do not match

  • Duplicate jobs or jobs stuck ‘under review’

2. For Jobs Closed in PyjamaHR but Still Open on LinkedIn

  1. Confirm Closure in PyjamaHR
    - Go to Jobs > Find the job > Status should be Closed.
    - Screenshot: [Show PyjamaHR job status as Closed]

  2. Check LinkedIn Job Page
    - Visit your company’s LinkedIn Jobs page.
    - Locate the job. If it’s still open, note the job title and LinkedIn URL.

  3. Check for ‘Easy Apply’
    - If the job was posted via PyjamaHR, it should have the ‘Easy Apply’ button.
    - If not, it may have been posted directly on LinkedIn or by another ATS.

  4. Wait for Sync (Up to 72 Hours)
    - LinkedIn may take up to 48–72 hours to update job status after closure in PyjamaHR.

  5. If Still Visible After 72 Hours:
    - Contact PyjamaHR support with:

    • Job ID

    • LinkedIn job URL

    • Screenshot of LinkedIn job

    • PyjamaHR will raise an internal ticket and, if needed, escalate to LinkedIn.

3. For Jobs Published in PyjamaHR but Not Visible on LinkedIn

  1. Check Job Status in PyjamaHR
    - Status should be Published.
    - Screenshot: [Show Published status in PyjamaHR]

  2. Check LinkedIn Integration
    - Go to Settings > Integrations > LinkedIn
    - Ensure your LinkedIn company page is connected.

  3. Wait for LinkedIn Review
    - LinkedIn reviews all jobs for up to 48–72 hours before publishing.
    - Jobs may show as ‘Under Review’ or ‘Pending’ during this time.

  4. Check for Duplicate Jobs
    - If a job with the same title/description already exists on LinkedIn, LinkedIn may block the new post as a duplicate.
    - Solution: Close or delete the duplicate job on LinkedIn, then try publishing again from PyjamaHR.

  5. If Still Not Visible:
    - Try duplicating the job in PyjamaHR and republishing.
    - If the issue persists, contact PyjamaHR support with:

    • Job ID

    • LinkedIn company page URL

    • Screenshot of PyjamaHR and LinkedIn

4. For Applicant Count Discrepancies

  1. Understand the Source
    - Only applications via ‘Easy Apply’ (PyjamaHR-posted jobs) are tracked in PyjamaHR.
    - Applications to jobs posted directly on LinkedIn or by other ATSs will not appear in PyjamaHR.

  2. Wait for Data Sync
    - There may be a delay of several hours for applicant data to sync.

  3. If Counts Still Differ After 24 Hours:
    - Contact PyjamaHR support with:

    • Job ID

    • Screenshots of applicant counts in both platforms

5. For Duplicate, Outdated, or Stuck Jobs

  1. Identify Posting Source
    - Jobs posted directly on LinkedIn cannot be managed via PyjamaHR.
    - Only jobs posted via PyjamaHR can be unpublished/closed from the ATS.

  2. Remove Duplicates
    - Close or delete the duplicate job directly on LinkedIn.
    - Avoid posting the same job multiple times with identical titles/descriptions.

  3. Jobs Stuck ‘Under Review’
    - Wait 48–72 hours for LinkedIn review.
    - If still stuck, duplicate the job in PyjamaHR and republish.

6. Bulk Unpublish or Remove Jobs

  • Closing jobs in PyjamaHR should unpublish them from LinkedIn.

  • Disconnecting your LinkedIn integration does not automatically remove jobs from LinkedIn; you must close jobs in PyjamaHR first.

  • For large numbers of jobs, provide a list of Job IDs to PyjamaHR support for bulk action.

Advanced Usage & Best Practices

  • Always post jobs via PyjamaHR to ensure full control and tracking.

  • Avoid posting the same job directly on LinkedIn and via PyjamaHR to prevent duplicates and sync issues.

  • Use unique job titles and descriptions for each posting to avoid LinkedIn’s duplicate detection.

  • Regularly audit your LinkedIn Jobs page against your PyjamaHR dashboard.

  • Document Job IDs and LinkedIn URLs for all postings for easier troubleshooting.

  • If reposting a job, use the ‘Clone’ function in PyjamaHR to create a new job post with a fresh timestamp.

Troubleshooting & Common Issues

1. Job Closed in PyjamaHR Still Open on LinkedIn

  • Wait up to 72 hours for sync.

  • Confirm job was posted via PyjamaHR.

  • Contact support with Job ID and LinkedIn URL if still visible.

2. Job Not Appearing on LinkedIn

  • Wait for LinkedIn review (48–72 hours).

  • Check for duplicate posts.

  • Ensure LinkedIn integration is active.

  • Try duplicating and republishing the job.

3. Applicant Counts Don’t Match

  • Wait for sync.

  • Confirm all applications are via ‘Easy Apply’ on PyjamaHR-posted jobs.

  • Contact support if mismatch persists.

4. Jobs Stuck ‘Under Review’

  • Wait for LinkedIn review.

  • Duplicate and republish if needed.

  • Contact support if unresolved.

5. Bulk Job Removal

  • Provide a list of Job IDs to support for mass closure/unpublishing.

6. Integration Issues

  • Reconnect LinkedIn in PyjamaHR settings.

  • Closing jobs in PyjamaHR is required even after disconnecting LinkedIn.

Comprehensive FAQ

Q1: Why is my closed job still showing as open on LinkedIn?
A: LinkedIn may take up to 72 hours to update. If the job was posted directly on LinkedIn, you must close it there. If posted via PyjamaHR, contact support with the Job ID and LinkedIn URL if it remains open after 72 hours.

Q2: Why isn’t my new job appearing on LinkedIn after publishing in PyjamaHR?
A: LinkedIn reviews all jobs for up to 72 hours. Check for duplicate jobs and ensure your LinkedIn integration is active.

Q3: Why do applicant counts differ between PyjamaHR and LinkedIn?
A: Only applications via ‘Easy Apply’ on PyjamaHR-posted jobs are tracked in PyjamaHR. Direct LinkedIn applicants or jobs posted outside PyjamaHR are not synced.

Q4: How do I remove multiple jobs from LinkedIn at once?
A: Close the jobs in PyjamaHR. For bulk actions, provide Job IDs to support.

Q5: What does ‘under review’ mean on LinkedIn?
A: LinkedIn is reviewing your job for compliance. Wait up to 72 hours.

Q6: Can I manage jobs posted directly on LinkedIn from PyjamaHR?
A: No. Only jobs posted via PyjamaHR can be managed in the ATS.

Q7: What should I do if jobs are reopening or closing without my action?
A: Check if your LinkedIn integration has changed or if multiple admins are managing jobs. Contact support with details.

Q8: Why do I see duplicate jobs on LinkedIn?
A: Posting the same job via multiple sources or with identical titles/descriptions can trigger LinkedIn’s duplicate detection.

Q9: How do I repost a job with a new date?
A: Use the ‘Clone’ function in PyjamaHR to create a new job post.

Q10: What if I disconnected LinkedIn but jobs are still visible?
A: Disconnecting does not unpublish jobs. Close jobs in PyjamaHR before disconnecting.

Q11: Why are jobs showing as expired on LinkedIn?
A: This means the job was closed in PyjamaHR or reached its end date.

Q12: How do I check if a job was posted via PyjamaHR?
A: Look for the ‘Easy Apply’ button on LinkedIn. Only PyjamaHR-posted jobs have this.

Related Features & Next Steps

  • LinkedIn Integration Setup: Ensure your LinkedIn company page is correctly connected in PyjamaHR.

  • Job Cloning: Use the ‘Clone’ feature to repost jobs with new timestamps.

  • Candidate Source Reports: Use PyjamaHR’s reporting to track applicant sources and resolve discrepancies.

  • Bulk Actions: Contact support for mass job closures or unpublishing.

Related Articles:
- How to Connect LinkedIn to PyjamaHR
- How to Post Jobs to LinkedIn from PyjamaHR
- Managing Applicants from LinkedIn in PyjamaHR
- Troubleshooting LinkedIn Integration Issues

Summary Table: Common Discrepancies & Solutions

Issue Type

Likely Cause

Solution Steps

Closed in PyjamaHR, open on LinkedIn

Sync delay, direct LinkedIn post

Wait 72h, confirm source, contact support with Job ID & URL

Published in PyjamaHR, not on LinkedIn

LinkedIn review, duplicate, API lag

Wait 72h, check duplicates, duplicate & republish, contact support

Applicant counts don’t match

Source mismatch, sync delay

Wait 24h, confirm ‘Easy Apply’, contact support

Duplicate jobs on LinkedIn

Multiple sources, identical jobs

Close/delete duplicates on LinkedIn, avoid reposting same job

Jobs stuck ‘under review’

LinkedIn compliance review

Wait 72h, duplicate & republish, contact support

Bulk job removal needed

Large org, expired subscription

Close in PyjamaHR, provide Job IDs to support

Final Tips

  • Always use PyjamaHR to post and manage jobs for full control.

  • Regularly audit your LinkedIn Jobs page and PyjamaHR dashboard for consistency.

  • Document Job IDs and LinkedIn URLs for all postings.

  • Contact support with detailed information (Job ID, LinkedIn URL, screenshots) for fastest resolution.

By following these steps and best practices, you can ensure your job postings remain accurate, up-to-date, and fully synchronized between PyjamaHR and LinkedIn—minimizing confusion for both your team and your candidates.

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