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Resolving Network Instability Warnings During PyjamaHR Interviews: Complete Guide

Updated over 3 weeks ago

Executive Summary

Network instability warnings can interrupt or disrupt AI and live interviews on PyjamaHR, leading to candidate frustration and incomplete assessments. This article explains why these warnings appear, how to prevent and resolve them, and what to do if your interview is impacted—ensuring a smooth experience for both candidates and hiring teams.

Detailed Overview

What Are Network Instability Warnings?

During AI or live interviews on PyjamaHR, you may see messages such as “Network unstable,” “Weak connection,” or “Internet disconnect issue.” These warnings indicate that your device is experiencing connectivity problems that could affect audio, video, or the overall interview flow.

Why do they matter?
- AI interviews rely on real-time audio and video processing. Network drops can cause the AI to misinterpret responses, mark candidates as idle, or end interviews prematurely.
- Live interviews may experience lag, dropped calls, or incomplete recordings.

Common Scenarios from Customers:
- Interview restarts or stops midway due to network drops.
- AI interviewer says “idle” or “not responding” even when the candidate is speaking.
- Audio/video not syncing, voice breaking, or not audible.
- Candidates unable to rejoin after multiple attempts due to reach limits.
- Warnings appear even on high-speed connections (suggesting device or local network issues).

Integration with PyjamaHR Features

  • AI Interviewer: Sensitive to real-time connectivity for accurate question/answer flow.

  • Interview Links: Allow rejoining if disconnected, subject to expiry and attempt limits.

  • Support Escalation: If issues persist, support can extend link validity or increase attempt limits.

Business Impact

  • Candidate Experience: Poor connectivity can cause stress, incomplete interviews, and negative impressions.

  • Hiring Efficiency: Incomplete or interrupted interviews may require rescheduling, delaying the process.

  • Data Integrity: Network drops can affect the completeness of interview recordings and AI assessments.

Step-by-Step Guide: What to Do When You See a Network Instability Warning

For Candidates

  1. Pause and Check Your Connection
    - Look for the warning: “Network unstable,” “Weak connection,” or similar.
    - Check your Wi-Fi or mobile data signal strength.
    - If possible, switch to a wired connection or a different Wi-Fi network.

  2. Close Unnecessary Applications
    - Shut down bandwidth-heavy apps (video streaming, downloads, cloud sync).
    - Ensure no one else on your network is using excessive bandwidth.

  3. Rejoin the Interview
    - Use the same interview link provided in your email or SMS.
    - If the interview was interrupted, you can usually rejoin unless you’ve reached the attempt limit or the link has expired.

  4. Try a Different Device
    - If issues persist, switch to another device (e.g., from laptop to mobile phone).
    - Many customers have resolved issues by switching devices.

  5. Check Microphone and Camera Settings
    - Ensure your mic and camera are enabled and not blocked by browser or OS settings.
    - Run a quick test using your device’s audio/video settings.

  6. Contact Support if Problems Persist
    - If you receive a “maximum reach limit” or “link expired” message, contact PyjamaHR support to request an extension or a new link.
    - Provide details: error message, device used, and any troubleshooting steps already taken.

Screenshots to Include:
- Example of a network instability warning on the interview screen
- Where to find the “Rejoin” button or use the original interview link

For Recruiters/Hiring Managers

  1. Advise Candidates to Check Connection
    - If a candidate reports network issues, recommend they follow the steps above.
    - Suggest switching devices or networks if possible.

  2. Monitor Attempt Limits
    - Each interview link has a set number of allowed attempts (commonly 3-5).
    - If a candidate exhausts their attempts due to network issues, contact support to extend the limit.

  3. Escalate to Support When Needed
    - If a candidate cannot complete the interview due to persistent network warnings, raise a ticket with PyjamaHR support.
    - Support can verify if the interview was recorded successfully or needs to be rescheduled.

Advanced Usage & Best Practices

Power User Tips

  • Pre-Interview Checklist: Share a checklist with candidates before the interview (stable internet, device charged, quiet environment).

  • Mobile Hotspot as Backup: If Wi-Fi is unreliable, use a mobile hotspot with strong signal.

  • Browser Choice: Use Chrome or Firefox for best compatibility; ensure browser is up to date.

  • Rejoining Strategy: If interrupted, wait 1-2 minutes before rejoining to allow the system to reset.

Optimization Strategies

  • Schedule Interviews During Off-Peak Hours: Network congestion is lower, reducing risk of instability.

  • Encourage Wired Connections: Especially for critical interviews or in areas with spotty Wi-Fi.

  • Limit Background Apps: Especially on shared or older devices.

Do’s and Don’ts

Do:
- Rejoin using the same link if disconnected.
- Try a different device or network if issues persist.
- Contact support if you reach the attempt limit or link expiry.

Don’t:
- Ignore repeated warnings—address them promptly.
- Attempt more than the allowed number of re-joins without contacting support.
- Use outdated browsers or unsupported devices.

Troubleshooting & Common Issues

Specific Error Messages & Solutions

Error Message / Scenario

Solution

“Network unstable” / “Weak connection”

Check Wi-Fi/data, switch networks, close background apps, rejoin using the same link.

“Maximum reach limit” / “Link expired”

Contact support to extend the limit or issue a new link.

“AI says you are idle/not responding”

Check mic settings, ensure you are speaking clearly, switch device if needed.

“Audio not clear” / “Voice breaking”

Check mic, switch to wired headset, move closer to router, rejoin interview.

“API loading” / Interview stuck on loading screen

Wait a few minutes, refresh, try a different device, or switch from Wi-Fi to mobile data.

Interview restarts or stops midway

Rejoin using the same link; if persists, contact support.

Interview completed but warning appeared

Contact support to confirm if your recording was received and valid.

What If Scenarios

  • What if my interview is interrupted but I answered all questions?
    Support can verify if your responses were recorded and confirm completion.

  • What if I’m on a high-speed connection but still see warnings?
    Try switching devices or networks; sometimes local device issues or firewall settings cause problems.

  • What if I run out of attempts due to network issues?
    Contact support—limits can often be extended in genuine cases.

  • What if the AI interviewer says I’m idle when I’m not?
    Check your mic, speak clearly, and ensure no background noise. If unresolved, switch devices or contact support.

Comprehensive FAQ

1. Why am I seeing a “network unstable” warning during my interview?
This means your device is experiencing connectivity issues that may affect the interview’s audio, video, or recording quality.

2. Can I rejoin the interview if I get disconnected?
Yes, use the same link. Most interviews allow multiple attempts unless you reach the maximum limit or the link expires.

3. What should I do if I reach the maximum number of attempts?
Contact PyjamaHR support. They can extend your limit or issue a new link in most cases.

4. Will network issues affect my selection or application status?
No, technical issues do not impact your candidacy. If your interview is incomplete, support can help you reschedule or complete it.

5. I have a high-speed connection but still get warnings. Why?
Local device issues, browser compatibility, or temporary ISP problems may cause this. Try switching devices, networks, or browsers.

6. The AI says I’m “idle” even when I’m speaking. What’s wrong?
Check your microphone settings, ensure you’re not muted, and try a different device if needed.

7. My interview stopped midway—do I need to start over?
Usually, you can rejoin and continue. If the system does not allow it, contact support.

8. How long is my interview link valid?
Links are typically valid until the expiry date mentioned in your invitation email. If expired, contact support.

9. Can I complete the interview on my phone?
Yes, many users resolve network issues by switching from laptop to mobile or vice versa.

10. What if I can’t hear the AI interviewer?
Check your audio settings, refresh the page, or try a different device.

11. Will I be notified if my interview was incomplete due to network issues?
If in doubt, contact support to confirm your interview status.

12. Can support extend my interview window if I have network issues?
Yes, support can increase your attempt limit or extend expiry in genuine cases.

Related Features & Next Steps

Recommended Next Steps:
- Share this guide with all candidates before interviews.
- Set up a pre-interview checklist for your team.
- Bookmark this article for quick reference during interview troubleshooting.

Still need help?
If you’ve followed all steps and still face issues, contact PyjamaHR support with:
- The exact error message
- Device and browser details
- Steps you’ve already tried

Our team will ensure you can complete your interview without technical barriers.

Keywords: network unstable, interview connection issue, AI interviewer idle, rejoin interview, maximum reach limit, interview link expired, PyjamaHR troubleshooting

This article is based on real customer experiences and PyjamaHR workflows to ensure you get the most accurate, actionable guidance for resolving network instability warnings during interviews.

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