Executive Summary
If you’re unable to start or complete your PyjamaHR AI interview because your camera or microphone isn’t detected, you’re not alone. This guide covers the most common permission errors, why they happen, and exactly how to fix them—so you can get back to your interview quickly and confidently. Whether you’re using Chrome, another browser, or a mobile device, you’ll find actionable steps, troubleshooting tips, and best practices based on hundreds of real customer scenarios.
Detailed Overview
What Are Camera and Microphone Permission Errors?
Camera and microphone permission errors occur when your browser or device blocks PyjamaHR from accessing your camera or microphone. This prevents the AI interviewer from seeing or hearing you, resulting in messages like:
“Please allow camera and microphone access”
“Camera/microphone not detected”
“AI is not able to hear you”
“Blocked camera, microphone”
“No option to allow camera or mic”
Why do these errors happen?
- Permissions were denied or blocked in your browser.
- Device settings restrict access.
- Another app is using the camera/mic.
- Browser incompatibility (e.g., using a browser other than Chrome).
- Hardware issues or faulty connections.
When and Why Does This Matter?
AI interviews require both camera and microphone access. Without both, you cannot proceed or complete the interview.
Business impact: Delays in interviews can affect your application status, especially if you’re close to a deadline.
Integration: These permissions are required for all PyjamaHR AI interviews, regardless of device or browser.
Step-by-Step Guide: Fixing Camera and Microphone Permission Errors
Prerequisites
Use a device with a working camera and microphone.
Recommended browser: Google Chrome (most reliable with PyjamaHR).
Stable internet connection.
1. Check Your Browser Permissions
For Google Chrome (Desktop)
Open your AI interview link in Chrome.
If prompted, click “Allow” when asked for camera and microphone access.
If you don’t see the prompt or already blocked it:
Click the lock icon (🔒) next to the URL in the address bar.
Find Camera and Microphone in the dropdown.
Set both to Allow.
[Screenshot: Chrome lock icon and permissions dropdown]
Refresh the page (Ctrl+R or Cmd+R).
Try joining the interview again.
For Other Browsers (Firefox, Edge, Safari)
Note: Many users report issues with browsers other than Chrome. If possible, switch to Chrome.
If you must use another browser:
Look for a camera/microphone icon in the address bar.
Click it and set permissions to Allow.
Refresh and retry.
On Mobile Devices
Make sure your browser app (e.g., Chrome, Safari) has camera and microphone permissions enabled in your device settings.
Go to Settings > Apps > [Browser] > Permissions and enable Camera and Microphone.
Reopen the interview link.
2. Check Device Settings
Windows: Go to Settings > Privacy > Camera/Microphone. Ensure access is enabled for apps and browsers.
Mac: Go to System Preferences > Security & Privacy > Camera/Microphone. Ensure your browser is checked.
Mobile: See above.
3. Restart and Rejoin
Close all other apps that might use the camera/mic (Zoom, Teams, Meet, etc.).
Restart your browser and device.
Rejoin using the same interview link (PyjamaHR allows multiple attempts unless the deadline has passed).
4. Try a Different Browser or Device
If the issue persists, switch to Google Chrome if you’re not already using it.
Try a different device (laptop, desktop, or mobile).
[Screenshot: PyjamaHR interview link in Chrome]
5. Perform a Hard Refresh
On Windows: Ctrl + Shift + R
On Mac: Cmd + Shift + R
This clears cached permissions and reloads the page.
6. Check for Hardware Issues
Ensure your camera/mic is not physically covered or muted.
Test your camera/mic in another app (e.g., Google Meet).
If using headphones/earphones, try unplugging them and using the built-in mic.
7. If You See “Blocked” or “No Option to Allow”
Go to browser settings and manually unblock.
If the option is greyed out, reset site permissions:
In Chrome: Settings > Privacy and security > Site Settings > View permissions and data stored across sites > Search for pyjamahr.com > Reset permissions
Reopen the interview link and allow permissions when prompted.
8. If All Else Fails
Try rejoining later (sometimes browser or device glitches resolve after a restart).
Contact PyjamaHR support with a screenshot of the error and details of your device/browser.
Advanced Usage & Best Practices
Always use Google Chrome for PyjamaHR interviews. Many issues reported on Firefox, Edge, and Safari.
Join from a device with a working camera and mic. PyjamaHR interviews cannot be completed without both.
Check permissions before the interview deadline. If you run out of attempts, contact support to extend.
If using a work laptop, check with your IT team—some corporate devices block camera/mic access.
Avoid using incognito/private mode unless troubleshooting, as it may reset permissions each time.
Do’s:
- Do a test call on Google Meet to verify your camera/mic.
- Do close other video conferencing apps before joining.
- Do check for browser updates.
Don’ts:
- Don’t use unsupported browsers if you can avoid it.
- Don’t ignore permission prompts—always click “Allow.”
- Don’t wait until the last minute to troubleshoot.
Troubleshooting & Common Issues
Error Messages & Solutions
Error Message / Symptom | Solution |
“Please allow camera and microphone access” | Check browser permissions (see above), refresh, and allow when prompted. |
“Camera/microphone not detected” | Check device settings, test in another app, switch browser/device. |
“Blocked camera, microphone” | Click lock icon in browser, set to Allow, refresh. |
“No option to allow camera or mic” | Reset site permissions in browser settings, refresh, or try another browser/device. |
“AI is not able to hear you” | Check mic is not muted, test in another app, unplug headphones, rejoin. |
“Interview stuck on permission page” | Hard refresh, switch to Chrome, check device/browser settings, rejoin. |
“Exceeded maximum attempts” | Contact support to extend attempts. |
“The page is not loading” | Check network, try a different browser/device, refresh. |
“Interview panel is not working” | Check permissions, refresh, try Chrome, rejoin. |
What If Scenarios
I allowed permissions but still stuck: Try a hard refresh, reset site permissions, or switch to Chrome.
Camera/mic works in other apps but not PyjamaHR: Reset browser permissions for pyjamahr.com, clear cache, and rejoin.
No camera/mic on device: You cannot complete the interview; use a device with both.
Interview deadline is near and still not working: Contact support to extend your attempts or deadline.
Comprehensive FAQ
1. What browsers are supported for PyjamaHR interviews?
- Google Chrome is strongly recommended. Other browsers may cause permission issues.
2. Can I use my mobile phone for the interview?
- Yes, but ensure your browser app has camera/mic permissions enabled in device settings.
3. I don’t see the camera/mic prompt—what should I do?
- Click the lock icon in the address bar, set permissions to Allow, and refresh.
4. My camera/mic is working in other apps but not in PyjamaHR. Why?
- Browser permissions may be blocked for pyjamahr.com. Reset permissions and refresh.
5. Can I complete the interview without a camera or microphone?
- No, both are required for AI interviews.
6. I accidentally blocked permissions. How do I unblock?
- Go to browser settings > Site Settings > pyjamahr.com > Allow camera/mic.
7. The interview keeps saying “AI can’t hear you.” What now?
- Check your mic is not muted, unplug headphones, try another device, or rejoin.
8. I’ve tried everything but it still doesn’t work. What next?
- Try a different device and browser. If the issue persists, contact support with screenshots.
9. Can I rejoin the interview if I leave?
- Yes, as long as you haven’t exceeded the maximum number of attempts or the deadline.
10. I see “Exceeded maximum attempts.” What should I do?
- Contact PyjamaHR support to request an extension.
11. My device doesn’t have a camera/mic. Can I proceed?
- No, you must use a device with both.
12. The interview is stuck on the first question or keeps repeating.
- This usually means the AI can’t hear you. Check mic settings, refresh, or switch device.
13. I see “No option to fix camera or mic.”
- Use Chrome, check permissions, and reset site settings.
14. Can I use earphones/headphones?
- Yes, but if the mic isn’t detected, unplug and use the built-in mic.
15. The interview says “completed” but I didn’t finish.
- Contact support if you believe this is an error.
Related Features & Next Steps
AI Interview Scheduling: Ensure you have the correct link and join before the deadline.
Candidate Support: If you encounter technical issues, contact support with screenshots for faster resolution.
Device Compatibility: Always test your setup before the interview deadline.
Recommended Help Articles:
- How to Schedule and Join AI Interviews
- Supported Browsers and Devices for PyjamaHR
- Troubleshooting Network Issues in PyjamaHR
Real Examples & Scenarios
Aida’s Issue: Allowed mic/camera, but interview wouldn’t start. Switching from Firefox to Chrome resolved it.
Hariom’s Case: Camera/mic not working; checked settings, rejoined, and completed the interview.
Sushmita’s Experience: AI couldn’t hear her despite multiple attempts; switching browsers and devices, and contacting support, resolved the issue.
Ajith’s Problem: Interview panel not working; permissions were blocked in browser settings—unblocking fixed it.
Summary Checklist
[ ] Use Google Chrome for best results.
[ ] Allow camera and microphone when prompted.
[ ] Check device and browser permissions.
[ ] Refresh or restart if stuck.
[ ] Try another device if needed.
[ ] Contact support with screenshots if unresolved.
Still stuck?
Contact PyjamaHR support with:
- Screenshot of the error
- Device and browser details
- Steps you’ve already tried
We’re here to help you complete your interview smoothly!
Keywords: camera not working, microphone not detected, AI interview permissions, unblock camera, unblock microphone, PyjamaHR interview error, allow camera/mic, browser settings, interview stuck, AI can’t hear me
This article is based on real customer conversations and is updated regularly to reflect the latest troubleshooting steps and best practices for PyjamaHR users.