Executive Summary
If your PyjamaHR AI interview is stuck on “Interviewer is listening,” “Interviewer is thinking,” or the screen appears frozen or unresponsive, you’re not alone. This guide provides actionable steps to resolve these issues, explains why they occur, and ensures your interview experience is smooth and successful—without unnecessary delays or confusion.
Detailed Overview
What is the “Interviewer is Listening” or Frozen Screen Issue?
During PyjamaHR’s AI-powered interviews (commonly using the Suchal AI bot), candidates may encounter situations where:
- The screen displays “Interviewer is listening” or “Interviewer is thinking” for an extended period.
- The AI stops asking questions, repeats itself, or does not respond after your answer.
- The interface appears frozen, blank, or stuck on a loading loop.
When and Why Does This Happen?
- Network Instability: Most commonly, a weak or unstable internet connection interrupts communication with the AI.
- Microphone/Camera Permissions: If browser permissions are not granted or hardware malfunctions, the AI may not detect your responses.
- Browser or Device Issues: Outdated browsers, incompatible devices, or temporary glitches can cause the AI to freeze.
- Platform-Side Delays: Occasionally, server-side issues or high traffic can delay AI responses.
Business Impact & Benefits of Quick Resolution
- Ensures fair and complete assessment for candidates.
- Prevents unnecessary stress or missed opportunities due to technical glitches.
- Maintains a professional employer brand and candidate experience.
Step-by-Step Guide: What to Do If Your AI Interview is Stuck or Frozen
Prerequisites
Stable internet connection (preferably wired or strong Wi-Fi)
Latest version of Chrome, Firefox, or Edge browser
Microphone and camera enabled and working
1. Wait Briefly
Sometimes, the AI takes a few seconds to process your answer. Wait up to 2 minutes before taking further action.
2. Check for On-Screen Prompts
Look for messages like “Interviewer is listening,” “Interviewer is thinking,” or “No response from AI interviewer.”
3. Test Your Microphone and Camera
Ensure your microphone is not muted and is selected as the input device in browser settings.
Confirm camera access is granted (browser may show a small camera icon in the address bar).
4. Refresh or Rejoin the Interview
Option A: Click the browser’s refresh button.
Option B: Leave the meeting and rejoin using the same interview link from your email.
Note: In most cases, you can rejoin using the same link without losing progress. If you’re unsure, check your email for interview status or contact support.
5. Try a Different Browser or Device
If the issue persists, open the interview link in another supported browser or on a different device (desktop recommended for best experience).
6. Check Your Internet Connection
Run a speed test or switch to a more stable network if possible.
7. Contact Support if the Issue Remains
If you’ve tried all the above and the AI is still unresponsive, contact PyjamaHR support via chat or email ([email protected]).
Provide details: screenshot of the issue, description of what happened, and steps you’ve already tried.
Screenshots to Include:
- The “Interviewer is listening” or “thinking” screen
- Any error messages
- Browser permission prompts
Advanced Usage & Best Practices
Always Use a Desktop/Laptop: Mobile devices may not provide the best experience or full compatibility.
Grant Permissions Promptly: When prompted, allow both microphone and camera access immediately.
Keep Answers Concise: Long pauses or extended answers may cause the AI to think you are finished or idle.
Avoid Multiple Tabs/Sessions: Don’t open the interview link in multiple tabs or browsers simultaneously.
Rejoin Quickly: If disconnected, rejoin as soon as possible using the same link.
Do’s:
- Do check your email for interview status updates.
- Do try rejoining before contacting support.
- Do provide screenshots or screen recordings if you need to escalate.
Don’ts:
- Don’t refresh repeatedly in quick succession; wait a minute between attempts.
- Don’t use incognito/private browsing unless necessary (may block permissions).
- Don’t panic—most issues are recoverable and do not affect your candidature.
Troubleshooting & Common Issues
Issue: “Interviewer is listening” or “thinking” for more than 2-3 minutes
Solution: Refresh the browser or rejoin using the same link. Check your internet connection.
Issue: Blank or black screen
Solution: Check browser permissions for camera/mic. Try a different browser or device.
Issue: AI repeats questions or says you are idle
Solution: Ensure your microphone is working and not muted. Speak clearly and avoid long pauses.
Issue: Interview abruptly ends or disconnects
Solution: Rejoin using the same link. If the link is expired, check your email for status or contact support.
Issue: “Bots are busy” or server error
Solution: Wait 10-15 minutes and try again. If still unresolved, contact support.
Issue: No confirmation if interview is completed
Solution: Check your email for a completion message. If unsure, contact support to verify.
Issue: Multiple attempts but still stuck
Solution: Try a different device and browser. If the problem persists, escalate to support with detailed information.
Comprehensive FAQ
1. What does “Interviewer is listening” or “thinking” mean?
It means the AI is processing your response or preparing the next question. If it lasts more than 2-3 minutes, it may indicate a technical issue.
2. Can I leave and rejoin the interview if it’s stuck?
Yes, you can safely leave and rejoin using the same link in most cases. Your progress is usually saved.
3. Will leaving the interview affect my application?
No, technical issues do not impact your candidature. The team reviews all cases fairly.
4. What if I don’t get a new link after a crash?
Check your email for updates. If you can’t rejoin, contact support.
5. How do I know if my interview was submitted?
You’ll receive an email confirmation. If not, contact support to verify.
6. The AI says I’m idle even though I’m speaking. What should I do?
Check your microphone settings and ensure you’re not muted. Try rejoining or switching devices.
7. The AI repeats questions or skips my answers. Why?
This can happen due to microphone issues or long pauses. Keep answers concise and check your hardware.
8. Can I use my phone for the interview?
It’s possible, but desktop/laptop is recommended for best compatibility.
9. What if the interview restarts from the beginning after rejoining?
This may happen if the session was interrupted. Complete the interview again; your latest attempt will be considered.
10. I see a blank screen after joining. What now?
Check permissions, refresh, or try a different browser/device.
11. Will I get another chance if the interview fails due to technical issues?
Usually yes, especially if you report the issue promptly. The support team can assist with rescheduling if needed.
12. The AI is not audible or not responding. What should I check?
Ensure your speakers and microphone are working, and permissions are granted. Try rejoining.
Related Features & Next Steps
Interview Status Tracking: Check your email for updates on interview completion and next steps.
Candidate Support: Use the in-app chat or [email protected] for unresolved issues.
Browser & Device Compatibility: See Supported Browsers and Devices for PyjamaHR AI Interviews for more details.
Interview Preparation: Review How to Prepare for Your PyjamaHR AI Interview for best practices.
Real-World Scenarios & Examples
Example 1: Candidate answers the first question, then sees “Interviewer is thinking” for 10 minutes. Solution: Refreshes browser, rejoins, and completes the interview.
Example 2: AI says “You are idle” despite candidate speaking. Solution: Candidate checks microphone, switches browser, and is able to proceed.
Example 3: Interview abruptly ends due to network drop. Candidate rejoins using the same link and resumes from where they left off.
Summary Table: Quick Actions for Common Issues
Issue/Message | What to Do First | Next Steps if Unresolved |
“Interviewer is listening/thinking” | Wait 2-3 min, then refresh | Rejoin using same link, check mic |
Blank/frozen screen | Check permissions, refresh | Try different browser/device |
AI not responding/skipping answers | Check mic, avoid long pauses | Rejoin, contact support |
Interview restarts from beginning | Complete again, report issue | Support can verify submissions |
No confirmation of completion | Check email | Contact support |
Still Need Help?
If you’ve followed all troubleshooting steps and your AI interview is still stuck or unresponsive, please:
- Take a screenshot or screen recording of the issue.
- Email [email protected] with your name, interview link, and a description of the problem.
- Our team will review your case and ensure your application is not affected by technical issues.
Related Articles:
- How to Prepare for Your PyjamaHR AI Interview
- Supported Browsers and Devices for PyjamaHR AI Interviews
- Troubleshooting Microphone and Camera Issues in PyjamaHR
By following this guide, you can resolve most “Interviewer is listening” or frozen AI interview issues quickly and confidently—ensuring your interview experience is smooth and your application is not impacted by technical glitches.