Skip to main content

How to Fix Blank or White Screen Issues in PyjamaHR: Step-by-Step Troubleshooting Flowchart

Updated over 3 weeks ago

Executive Summary

Encountering a blank or white screen in PyjamaHR can interrupt critical workflows like payments, candidate interviews, or accessing job/candidate details. This guide provides a comprehensive, actionable troubleshooting flowchart—based on real customer scenarios—to help you quickly resolve blank screen issues and get back to work with minimal downtime.

Detailed Overview

A blank or white screen in PyjamaHR typically means the application is unable to load the requested page or feature. This can occur during key actions such as updating payment details, accessing invoices, starting AI interviews, or viewing candidate/job information. Causes range from browser or network issues to specific workflow missteps. Understanding and resolving these issues ensures uninterrupted use of PyjamaHR’s ATS, payment, and interview features, directly impacting your hiring efficiency and candidate experience.

Key PyjamaHR Workflows Impacted:
- Updating payment details or completing payments (especially via Stripe)
- Accessing invoices from the billing section
- Starting or continuing AI interviews (via unique interview links)
- Viewing candidate or job details (e.g., salary information)
- General login and navigation within the ATS

Step-by-Step Troubleshooting Flowchart

Before you begin:
- Ensure you are using a supported browser (latest Chrome, Firefox, or Edge recommended).
- Have your login credentials and relevant links (e.g., interview or payment links) ready.

1. Identify Where the Blank Screen Occurs

  • Payment/Invoice Section (e.g., after clicking "Update Payment Details" or "Complete Payment")

  • AI Interview Link (e.g., after clicking a unique interview URL)

  • Candidate/Job Details (e.g., salary details not loading)

  • General Login or Navigation (e.g., after logging in, uploading profiles)

2. General Troubleshooting Steps

A. Hard Refresh the Page

  • On Windows: Ctrl + F5

  • On Mac: Cmd + Shift + R

  • [Screenshot: Browser refresh button highlighted]

B. Check Your Internet Connection

  • Try loading another website to confirm connectivity.

  • Switch to a different network if possible.

C. Try a Different Browser or Device

  • Open the same link in another browser (preferably Chrome).

  • If possible, use a different device (laptop, desktop, or mobile).

D. Clear Browser Cache and Cookies

  • Go to browser settings > Privacy > Clear browsing data.

  • [Screenshot: Browser settings with "Clear browsing data" highlighted]

E. Disable Browser Extensions

  • Some ad blockers or privacy extensions can interfere with PyjamaHR.

  • Temporarily disable extensions and reload the page.

3. Workflow-Specific Solutions

A. Payment/Invoice Issues (Stripe Integration)

  • If blank screen appears after clicking "Update Payment Details" or "Complete Payment":
    1. Scroll Down to Recent Invoice: Instead of clicking "Update Payment," scroll to the most recent invoice and click on it to complete payment directly.

    • [Screenshot: Billing section with "Recent Invoice" highlighted]
      2. Ensure International Payments Are Enabled: If using a non-Indian card, check with your bank.
      3. If issue persists: Try steps in section 2 above, then contact support with a screenshot.

  • If blank screen appears after clicking the interview link:
    1. Rejoin Using the Same Link: Wait a few minutes and try again.
    2. Try a Different Device or Browser: Especially if using mobile, switch to desktop.
    3. Check Network Stability: Unstable connections can cause loading failures.
    4. If still blank: Share the link and a screenshot with support.

C. Candidate/Job Details Not Loading

  • If salary or other details show as blank:
    1. Hard refresh the page.
    2. Try a different browser.
    3. If issue persists across all jobs/candidates: Take a screenshot and contact support.

D. General ATS Navigation Issues

  • If the dashboard or other sections are blank or slow:
    1. Check your internet speed.
    2. Clear cache and cookies.
    3. Try on a different device.
    4. If uploading profiles causes blank screens: Record your screen and share with support for deeper investigation.

4. Advanced Usage & Best Practices

  • Always use the latest version of your browser.

  • Bookmark direct invoice links for quick payment access if you frequently encounter blank screens in the billing section.

  • For AI interviews, use a stable, high-speed internet connection and avoid mobile data if possible.

  • Take screenshots or screen recordings when issues occur—this speeds up support resolution.

  • Avoid using multiple tabs or devices simultaneously for the same session/interview.

Do’s:
- Do scroll to the most recent invoice for payments.
- Do rejoin interviews using the same link if you face issues.

Don’ts:
- Don’t repeatedly click “Update Payment” if it leads to a blank screen.
- Don’t ignore browser or network issues—these are common root causes.

5. Troubleshooting & Common Issues

Common Error Scenarios & Solutions

Scenario

Solution

Blank screen after clicking "Update Payment Details"

Scroll down to the most recent invoice and click to pay. Hard refresh the page.

White screen after submitting card details (Stripe)

Ensure international payments are enabled. Try a different browser.

Blank screen on AI interview link

Rejoin using the same link after a few minutes. Try a different device/browser.

Blank candidate/job details

Hard refresh. Try another browser. Share screenshot with support if persists.

Application slow or stuck on blank interface

Check internet speed. Clear cache. Try another device. Record and share issue with support.

When to Contact Support

  • If all troubleshooting steps fail and the issue persists.

  • If blank screens occur across multiple devices/browsers.

  • If you need to provide logs, screenshots, or screen recordings for deeper investigation.

6. Comprehensive FAQ

1. Why do I see a blank screen after clicking "Update Payment Details"?
This is often a browser or workflow issue. Try scrolling down to your most recent invoice and clicking on it to complete payment.

2. What should I do if the Stripe payment screen is blank?
Ensure your card supports international payments, try a different browser, and clear your cache.

3. The AI interview link opens a blank page. What now?
Wait a few minutes and rejoin using the same link. If possible, switch devices or browsers.

4. I can’t see candidate salary details—just a blank area.
Hard refresh your browser. If the issue persists across all jobs, contact support with a screenshot.

5. The app is slow and sometimes shows a blank screen when uploading profiles.
Check your internet speed and clear your browser cache. If the problem continues, record your screen and share with support.

6. Should I keep clicking "Update Payment" if nothing loads?
No. Instead, scroll to the recent invoice and click on it.

7. Can browser extensions cause blank screens?
Yes. Disable ad blockers or privacy extensions and try again.

8. What if I see a blank screen on mobile but not on desktop?
Mobile browsers may have compatibility issues. Use a desktop browser for best results.

9. How do I provide helpful info to support?
Take a screenshot or screen recording showing the blank screen and the steps you took.

10. Is there a way to avoid these issues in the future?
Keep your browser updated, use recommended browsers, and ensure a stable internet connection.

Recommended Next Steps:
- Bookmark this troubleshooting guide for quick reference.
- Share this article with your team to reduce downtime.
- Contact PyjamaHR Support with screenshots or recordings if issues persist.

Still need help?
If you’ve followed all steps and still see a blank or white screen, please contact PyjamaHR Support with:
- A detailed description of the issue
- Screenshots or screen recordings
- The link or section where the issue occurs
- Your browser and device details

We’re here to help you get back on track—fast!

Article last updated: June 2024
​ Based on real customer scenarios and the latest PyjamaHR workflows.

Did this answer your question?