Executive Summary

The error message "We are facing some issues. Please try again later." is a generic notification in PyjamaHR that appears when an action cannot be completed due to a temporary system issue, configuration problem, or user permission limitation. This article explains what this error means, why it appears in different workflows (such as adding candidates, publishing jobs, interviews, and user management), and provides actionable steps to resolve it based on real customer scenarios.

Detailed Overview

What Is the "We Are Facing Some Issues" Error?

This error is a catch-all message displayed by PyjamaHR when the platform cannot process your request. It is intentionally generic to cover a range of possible issues, including:

Temporary server or network problems
Missing required setup (e.g., folders not created)
Insufficient user permissions (e.g., guest user limitations)
UI or workflow bugs
Account configuration issues

Where does it appear?
- Adding a candidate manually to the Talent Pool or a folder
- Publishing a job
- Accessing or completing interviews
- Managing team members (adding/removing users)
- Subscribing or making account changes

Business Impact:
This error can temporarily block critical actions in your hiring workflow. Understanding its causes and solutions helps you minimize downtime and avoid repeated frustration.

Step-by-Step Guide: How to Diagnose and Resolve the Error

1. Identify Where and When the Error Occurs

Note the exact action you were performing (e.g., adding a candidate, publishing a job, removing a user).
Capture a screenshot or screen recording if possible (as support may request this).

2. Check for Common Causes Based on Workflow

A. Adding Candidates to Talent Pool or Folders

Prerequisite: At least one custom folder must be created to add candidates to a group.
How to check: Go to Talent Pool > Create New Folder. If only "Default Folder" and "Employee Referral" are present, create a new folder first.
UI Note: The "Add to Group" option is only visible when custom folders exist.

B. Publishing a Job

User Role Requirement: Only users with approved access (not Guest Users) can publish jobs.
How to check: Go to Settings > Team Members. If your status is "Guest User," ask your Super Admin to approve your access by clicking "Approve" next to your email.

C. Interview Access or Completion

Attempt Limits: If you exceed the maximum number of interview attempts, you may see this error.
How to resolve: Contact support to request an extension of attempts.
Internet Connection: Unstable connections can trigger this error during interviews. Try switching devices or networks.

D. Managing Team Members

Removing Users: If you see the error when removing a user, check if the user has already been removed or if you have the necessary permissions.
How to check: Refresh the Team Members page and verify the current list.

3. General Troubleshooting Steps

Refresh the Page: Sometimes, a simple refresh resolves temporary glitches.
Log Out and Log In Again: Clears session issues.
Try a Different Device or Browser: Especially for interview and UI-related errors.
Check Your Internet Connection: Unstable connections can cause errors, especially during interviews.
Clear Browser Cache: Helps resolve UI bugs.
Check for Required Setup: Ensure all prerequisites (folders, permissions) are in place.
Contact Your Super Admin: For access or permission-related issues.

4. If the Issue Persists

Provide Details to Support: Include screenshots, screen recordings, and steps to reproduce the error.
Share Console Logs: For advanced users, open the browser’s JavaScript console and capture any errors.
Wait for Platform Updates: Occasionally, the error is due to a backend issue being resolved by the PyjamaHR team.

Advanced Usage & Best Practices

Always Create Custom Folders: Before adding candidates to groups, create at least one custom folder in the Talent Pool.
Review User Roles Regularly: Ensure all team members have the correct access level, especially when onboarding new users.
Monitor Attempt Limits for Interviews: Communicate with candidates about their attempt limits and extend them proactively if needed.
Document Errors: Keep a record of when and how errors occur to help support diagnose issues faster.
UI Navigation: If UI elements are missing or not displaying as expected, refresh or switch devices before retrying.

Do’s:
- Do check for required setup (folders, permissions) before performing actions.
- Do provide detailed information to support when reporting errors.
- Do communicate with your Super Admin for access issues.

Don’ts:
- Don’t repeatedly retry the same action without checking for prerequisites.
- Don’t ignore UI warnings or missing elements—these often indicate setup issues.
- Don’t assume all folders are available for candidate grouping; only custom folders can be used.

Troubleshooting & Common Issues

Scenario	Likely Cause	Solution
Adding candidate to group, error appears	No custom folders created	Create a new folder in Talent Pool first
Publishing job, error appears	User is a Guest User	Ask Super Admin to approve your access
Interview won’t start or complete, error appears	Exceeded attempt limit or unstable internet	Request attempt extension from support; check connection
Removing user, error appears	User already removed or permission issue	Refresh Team Members page; verify permissions
Error persists after refresh	Backend or UI bug	Report to support with details and wait for update

What if...
- You see the error on both desktop and mobile?
Try a different browser or device. If the issue persists, it may be a backend issue—contact support.

You see errors in the browser console?
Share these logs with support for faster diagnosis.
You’re unsure what was fixed after reporting the error?
Ask support for a summary of the resolution and any required follow-up steps.

Comprehensive FAQ

1. What does "We are facing some issues. Please try again later." actually mean?
It’s a generic error indicating the system couldn’t complete your request due to a temporary issue, missing setup, or permission problem.

2. Why can’t I add a candidate to a group?
You must create at least one custom folder in the Talent Pool. Default and Employee Referral folders are not selectable for this purpose.

3. Why do I get this error when publishing a job?
You may have Guest User access. Only approved users can publish jobs—ask your Super Admin to approve your account.

4. Why does this error appear during interviews?
You may have exceeded your attempt limit or have an unstable internet connection. Contact support to extend attempts or try a different device.

5. Why can’t I remove a team member?
The user may already be removed, or you may lack the necessary permissions. Refresh the page and check your access level.

6. What should I do if the error persists after refreshing?
Document the issue, capture screenshots or logs, and contact support with detailed information.

7. Can I delete a candidate from the Talent Pool?
Currently, you can only delete candidates from specific jobs, not from the Talent Pool entirely.

8. Why aren’t all folders visible in the "Add to Group" dropdown?
Only custom folders are available for selection. Default and Employee Referral folders serve specific purposes and are not selectable.

9. How do I know if my interview submission was successful after seeing this error?
Contact support to confirm your submission status.

10. Why is the UI not displaying expected options?
This may be due to missing setup (e.g., no folders created) or a UI bug. Refresh the page or try a different device.

11. What information should I provide to support when reporting this error?
Include a screenshot, steps to reproduce, your user role, and any console errors if possible.

12. Who is my Super Admin and how do I contact them?
Check your Team Members list in Settings or ask your organization’s HR lead.

Talent Pool Management: Learn how to create and organize folders for efficient candidate grouping.
User Roles & Permissions: Understand how to manage access levels for your team.
Interview Management: Best practices for scheduling and troubleshooting candidate interviews.
Job Publishing: Step-by-step guide to publishing jobs and managing hiring flows.

Still facing issues?
If you’ve followed all the steps above and the error persists, please contact PyjamaHR Support with detailed information (screenshots, steps, user role, and any error logs). Our team is committed to resolving your issue as quickly as possible.

This article is based on real customer scenarios and is updated regularly to reflect the latest platform changes and best practices.

Understanding the "We Are Facing Some Issues. Please Try Again Later." Error in PyjamaHR: Meaning, Causes, and Solutions