Executive Summary

Clearing your browser cache, cookies, and local storage is a proven solution for resolving login issues, account access problems, and unexpected glitches on the PyjamaHR platform. This guide explains when and why to clear these browser data types, provides step-by-step instructions tailored to PyjamaHR workflows, and addresses common scenarios and mistakes—ensuring you can get back to work quickly without waiting for support.

Detailed Overview

What Are Cache, Cookies, and Local Storage?

Cache: Temporary files stored by your browser to speed up loading of frequently visited sites, including PyjamaHR.
Cookies: Small files that store login sessions and user preferences.
Local Storage: Browser-based storage used by web apps (like PyjamaHR) to save settings and session data.

Why Clear Them for PyjamaHR?

Based on real customer conversations, clearing browser data is a first-line fix for:
- Login issues (e.g., stuck on blocked page, unable to log out or switch accounts)
- Account reactivation after being unblocked by support
- Glitches after security updates (e.g., SOC-2 compliance, anti-spam filters)
- Problems persisting in normal mode but not incognito
- Unexpected errors or slow loading

Business Impact:
Clearing browser data ensures you’re accessing the latest, most secure version of PyjamaHR, prevents account lockouts, and resolves issues without waiting for support.

When Should You Clear Cache, Cookies, and Local Storage?

After your account is unblocked or re-enabled by PyjamaHR support
If you see persistent errors or warning pages
When you can log in via Incognito/Private mode but not in your regular browser
If you’re unable to log out or switch accounts
After major security or feature updates announced by PyjamaHR

Step-by-Step Guide: Clearing Browser Cache, Cookies, and Local Storage

Prerequisites

Save any unsaved work in PyjamaHR and other browser tabs.
Know your PyjamaHR login credentials (you may need to log in again).

For Google Chrome

1. Clear Cache and Cookies

Click the three-dot menu (top right) > Settings.
Go to Privacy and security > Clear browsing data.
Select Time range: Choose "All time" for a full reset.
Check Cookies and other site data and Cached images and files.
Click Clear data.
(Screenshot: Highlight the checkboxes and "Clear data" button.)

2. Clear Local Storage for PyjamaHR Only

Go to https://app.pyjamahr.com.
Right-click anywhere on the page and select Inspect (or press Ctrl+Shift+I).
Go to the Application tab.
Under Storage, select Local Storage > https://app.pyjamahr.com.
Right-click and choose Clear.
(Screenshot: Highlight the Local Storage panel.)

3. Hard Refresh (Quick Fix)

On Windows: Press Ctrl + F5
On Mac: Press Cmd + Shift + R
(Screenshot: Show keyboard shortcut.)

For Mozilla Firefox

Click the three-line menu > Settings > Privacy & Security.
Scroll to Cookies and Site Data > Clear Data.
Select both Cookies and Site Data and Cached Web Content.
Click Clear.
(Screenshot: Highlight the checkboxes and "Clear" button.)

For Microsoft Edge

Click the three-dot menu > Settings > Privacy, search, and services.
Under Clear browsing data, click Choose what to clear.
Select Cookies and other site data and Cached images and files.
Click Clear now.
(Screenshot: Highlight the options.)

For Safari (Mac)

Click Safari > Preferences > Privacy.
Click Manage Website Data.
Search for "pyjamahr" and select Remove All.
Click Done.
(Screenshot: Show the "Manage Website Data" dialog.)

Advanced Usage & Best Practices

Power User Tips

Clear PyjamaHR data only: Use the Application tab in Chrome DevTools to clear only PyjamaHR’s local storage/cookies, avoiding disruption to other sites.
Use Incognito/Private Mode: If you need a quick workaround, open PyjamaHR in Incognito. This uses a fresh session with no cached data.
After Security Updates: Always clear cache and cookies after PyjamaHR announces major security or compliance upgrades (e.g., SOC-2 compliance, anti-spam AI).

Do’s and Don’ts

Do:
- Log out of PyjamaHR before clearing browser data for a clean reset.
- Use a hard refresh if you suspect a page is not updating.
- Save your work before clearing data.

Don’t:
- Stay logged in on multiple devices or browsers with the same credentials (can trigger security flags).
- Ignore persistent issues—clearing cache is often the fastest fix.
- Use Incognito as a permanent solution; clear your main browser data for a lasting fix.

Troubleshooting & Common Issues

Common Scenarios and Solutions

Scenario	Solution
Stuck on blocked or warning page	Clear cache, cookies, and local storage; then log in again.
Can log in via Incognito but not normal mode	Clear cache and cookies in your main browser.
Unable to log out or switch accounts	Clear cookies and site data for PyjamaHR.
Account re-enabled by support, but still can’t access	Perform a hard refresh and clear browser data.
Platform slow or not loading profiles	Clear cache and perform a hard refresh.
Error persists after clearing cache	Try another browser or device; if issue remains, contact PyjamaHR support with a screen recording.

Error Messages Seen in Conversations

“Page is stuck on blocked and I am not able to login or log out.”
“It’s working in incognito, but not normal.”
“After closing the tab and re-opening, it works.”
“Action required” with no further details.

Solution:
In all cases above, clearing browser cache, cookies, and local storage resolved the issue.

When to Contact Support

If clearing browser data and using Incognito mode does not resolve the issue.
If you see repeated account blocks after following all steps.
If you encounter new error messages not listed here.

Comprehensive FAQ

1. Why does PyjamaHR support always ask me to clear my cache or use Incognito?
Because browser cache and cookies often store outdated or conflicting data after security updates, account changes, or login issues. Clearing them ensures a fresh, secure session.

2. What’s the difference between cache, cookies, and local storage?
Cache speeds up loading; cookies store login/session data; local storage saves app-specific settings.

3. Will clearing cache and cookies log me out of other sites?
Yes, if you clear all cookies. To avoid this, clear data only for PyjamaHR (see advanced steps above).

4. I can log in via Incognito but not in my regular browser. Why?
Incognito mode uses a clean session. Your regular browser likely has conflicting or outdated data—clear it as described above.

5. Do I need to clear data after every PyjamaHR update?
Not always, but it’s recommended after major security or feature updates, or if you notice issues.

6. I’m unable to log out or switch accounts. What should I do?
Clear cookies and site data for PyjamaHR, then restart your browser.

7. My account was unblocked by support, but I still can’t access it.
Clear your browser data and perform a hard refresh.

8. Will I lose any PyjamaHR data by clearing browser storage?
No, all your data is securely stored on PyjamaHR servers. You may need to log in again.

9. I’m seeing “action required” but no details. What should I do?
Clear cache and cookies, then try again. If the issue persists, contact support.

10. Is it safe to use Incognito mode for PyjamaHR?
Yes, but it’s a temporary workaround. For a permanent fix, clear your main browser data.

11. Can I clear only PyjamaHR data without affecting other sites?
Yes, use the Application/Storage settings in your browser’s developer tools.

12. What if clearing cache doesn’t fix my issue?
Try another browser or device. If the problem remains, contact PyjamaHR support with details and a screen recording.

Account Security & SOC-2 Compliance: Clearing browser data helps ensure you’re using the latest secure session after PyjamaHR security upgrades.
Login & Account Recovery: See How to Recover Your PyjamaHR Account for more on account access.
Troubleshooting Login Issues: See Troubleshooting Login and Access Problems.
Switching Accounts: See How to Log Out and Switch Accounts in PyjamaHR.

Recommended Next Steps:
- Bookmark this article for future reference.
- Share with your team to reduce downtime.
- Contact PyjamaHR support if you encounter persistent or unusual issues.

Still have questions?
Contact PyjamaHR Support with a detailed description and (if possible) a screen recording for fastest resolution.

Article last updated: June 2024
Applies to: All PyjamaHR web users (Chrome, Firefox, Edge, Safari)

How to Clear Browser Cache, Cookies, and Local Storage for PyjamaHR: The Complete Guide