Clearing your browser cache and storage is a proven solution for resolving common issues in PyjamaHR, such as login problems, slow loading, and unexpected glitches. This guide explains when and how to clear your cache, why it matters for your PyjamaHR experience, and provides step-by-step instructions tailored to real customer scenarios.

When you use PyjamaHR via your web browser, your browser stores temporary files (cache) and site data (storage) to speed up future visits. Over time, this data can become outdated or corrupted, leading to issues such as:

Clearing your cache and storage removes these temporary files, forcing your browser to fetch the latest version of PyjamaHR and often resolving these issues instantly.

Based on real customer cases, clear your cache and storage if you experience:

Integration with PyjamaHR:
Clearing cache does not affect your PyjamaHR data (jobs, candidates, assessments) stored on the cloud. It only refreshes your local browser’s copy of the app.

Business Impact:
Quickly resolving these issues minimizes downtime, improves productivity, and ensures a smooth experience for both recruiters and candidates.

Screenshot suggestion: Highlight the "Clear browsing data" dialog with the correct checkboxes ticked.

Screenshot suggestion: Show the Site settings menu for PyjamaHR.

This forces the browser to reload the page and bypass the cache.

Do’s:
- Do clear cache if you see persistent issues after updates.
- Do use hard refresh for quick troubleshooting.

Don’ts:
- Don’t clear cache if you have unsaved work in other browser tabs.
- Don’t rely on Incognito mode as a permanent solution—clear cache for a lasting fix.

Solution:
Clear your browser cache and cookies, then try logging in again. If still blocked, try Incognito mode or clear site-specific data.

Solution:
Clear cache and cookies. If the issue persists, close all browser windows and restart.

Solution:
Clear cache and cookies. Check your internet connection. If the issue continues, contact support with a screenshot.

Solution:
Perform a hard refresh (Ctrl+Shift+R). If unresolved, clear cache and cookies.

Solution:
Clear cache and try again. If uploading via PDF fails, try Excel as an alternative.

1. What does "clear cache" mean in PyjamaHR?
It means deleting temporary files your browser stores for PyjamaHR, which can fix glitches and outdated content.

2. Will clearing cache delete my jobs or candidate data?
No. All your data is securely stored in the cloud. Clearing cache only affects your local browser.

3. I can’t log in even after clearing cache—what next?
Try Incognito mode or a different browser. If still blocked, contact support.

4. Why do I need to clear cache after an account reactivation?
Your browser may still load the old blocked page. Clearing cache ensures you see the updated account status.

5. How often should I clear my cache?
Whenever you notice issues, after major updates, or at least once a month for optimal performance.

6. What is a "hard refresh"?
A quick way to reload the page and bypass the cache (Ctrl+Shift+R or Cmd+Shift+R).

7. Can I clear cache for just PyjamaHR and not other sites?
Yes. Use the site-specific method described above.

8. I switched accounts but still see the old account—what should I do?
Clear cache and cookies, then log in with the new account.

9. Does clearing cache help with slow loading?
Yes, it often resolves performance issues caused by outdated files.

10. I’m using a mobile device—how do I clear cache?
Follow the mobile browser instructions above.

11. What if I’m still facing issues after clearing cache?
Contact PyjamaHR support with details and screenshots.

Still need help?
Contact PyjamaHR Support with a detailed description and screenshots for faster resolution.

This article is based on real customer scenarios and support best practices. For further assistance, visit our Help Center.