Executive Summary
The PyjamaHR Chrome Extension enables seamless candidate import from job boards like LinkedIn, Naukri, Indeed, and Wellfound directly into your ATS workflow. If the extension is not loading, crashing, or failing to import candidates, this guide provides actionable solutions, troubleshooting steps, and best practices—so you can resolve issues quickly and get back to hiring.
Detailed Overview
The PyjamaHR Chrome Extension is designed to streamline your sourcing process by allowing you to import candidates directly from supported job boards into your PyjamaHR account. When functioning correctly, it saves significant time and reduces manual data entry. However, users sometimes encounter issues such as the extension not loading, crashing, failing to display the "Add to PyjamaHR" button, or not importing candidates as expected.
When and Why to Use the Extension:
- Import candidates from job boards (LinkedIn, Naukri, Indeed, Wellfound) into PyjamaHR jobs or the Talent Pool.
- Reduce manual resume uploads and data entry.
- Centralize candidate data for streamlined hiring workflows.
Integration with PyjamaHR Features:
- Imported candidates appear in the "Sourced" stage or assigned job pipeline.
- Supports bulk actions and comparison views within PyjamaHR.
- Works alongside manual resume uploads and CSV imports.
Business Impact:
- Faster sourcing and reduced admin overhead.
- Improved data consistency and candidate tracking.
- Enhanced collaboration for hiring teams.
Step-by-Step Guide: Quick Fixes for Extension Not Loading or Crashing
Prerequisites & Requirements
Google Chrome browser (latest version recommended)
PyjamaHR account (logged in)
Extension installed from the Chrome Web Store
Supported job board (LinkedIn, Naukri, Indeed, Wellfound)
1. Check Extension Installation and Version
Go to
chrome://extensions/in your browser.Ensure "PyjamaHR Import Candidate" is installed and enabled.
If not visible, install the extension from the Chrome Web Store.
Screenshot Callout: Show extension enabled in Chrome Extensions page.
2. Pin and Launch the Extension
Click the puzzle piece icon in Chrome’s toolbar.
Pin the PyjamaHR extension for easy access.
Click the PyjamaHR icon and ensure the login screen appears.
Common Mistake: Not pinning the extension, making it hard to find.
3. Login to the Extension
Click the extension icon and press "Login".
Complete authentication (should redirect to PyjamaHR dashboard and confirm login).
If stuck in a login loop, see Troubleshooting below.
4. Navigate to Supported Job Board and Candidate Profile
Go to the job board (e.g., LinkedIn, Naukri, Indeed, Wellfound).
Open the candidate’s public profile or the list of applicants for your job posting.
Note: Extension works only on supported pages and for applied candidates (not all public profiles).
5. Use the "Add to PyjamaHR" Button
On the candidate profile, look for the "Add to PyjamaHR" button or icon.
Click it, select the target job or Talent Pool, and confirm import.
Screenshot Callout: Highlight "Add to PyjamaHR" button on candidate profile.
6. Verify Import in PyjamaHR
Go to your PyjamaHR dashboard.
Check the relevant job or Talent Pool for the imported candidate.
If not visible, refresh or log out and back in.
Advanced Usage & Best Practices
Bulk Import Limitations: Currently, bulk import is not supported for all job boards (e.g., Indeed only allows one profile at a time).
Email Requirement: Extension requires candidate email to import; public profiles without email cannot be imported.
Supported Pages: Works best on candidate application pages, not generic search or public profiles.
Manual Upload Alternatives: If extension fails, upload resumes manually or via CSV in PyjamaHR.
Keep Extension Updated: Always use the latest version for compatibility with job board changes.
Troubleshooting & Common Issues
1. Extension Not Loading or Visible
Fix: Go to
chrome://extensions/, enable the extension, and pin it.If missing: Reinstall from the Chrome Web Store.
2. Login Issues / Stuck in Loop
Symptoms: Clicking "Login" redirects to dashboard but extension still asks to login.
Fixes:
Log out of PyjamaHR web app and log back in.
Clear browser cache and cookies.
Disable and re-enable the extension.
Try in an incognito window (with extension enabled).
Reinstall the extension.
3. "Add to PyjamaHR" Button Not Appearing
Causes:
Not logged in to extension.
On unsupported page or job board.
Candidate profile lacks email.
Job board UI has changed (e.g., Naukri/LinkedIn updates).
Fixes:
Ensure you are logged in to both PyjamaHR and the extension.
Refresh the page.
Try another candidate or job board.
Wait for extension update if job board changed recently.
4. Import Fails or Candidate Not Visible in PyjamaHR
Fixes:
Refresh PyjamaHR dashboard.
Check if imported to correct job/Talent Pool.
Log out and back in.
Try importing another candidate to test.
If persistent, contact support with screen recording.
5. Extension Crashes or Freezes
Fixes:
Disable other conflicting extensions.
Restart Chrome.
Update Chrome to latest version.
Reinstall PyjamaHR extension.
6. Job Board-Specific Issues
Naukri: Recent changes may break extension—wait for update.
LinkedIn: Only works on public profiles with email; LinkedIn policy changes may affect functionality.
Indeed: No bulk import; one profile at a time.
Wellfound: If import says "success" but candidate not visible, report to support.
7. Extension Not Available in Chrome Web Store
Fix: Extension may be temporarily removed for updates—wait for notification from PyjamaHR.
Comprehensive FAQ
1. Why is the PyjamaHR extension not loading in Chrome?
Check if the extension is enabled and updated. Reinstall if necessary.
2. I can't log in to the extension—it keeps redirecting me.
Log out of both the extension and PyjamaHR, clear your cache, and try again.
3. The "Add to PyjamaHR" button is missing on candidate profiles.
Ensure you are on a supported job board and logged in. Some job boards require you to be on the applied candidates page.
4. Can I bulk import candidates from Indeed or Naukri?
Currently, bulk import is not supported for all job boards. For Indeed, only one profile at a time is possible.
5. Why are imported candidates not showing up in my PyjamaHR account?
Refresh your dashboard, check the correct job/Talent Pool, and ensure the import was successful.
6. The extension crashes or freezes my browser.
Disable conflicting extensions, update Chrome, or reinstall the PyjamaHR extension.
7. Is the extension compatible with all job boards?
It supports LinkedIn, Naukri, Indeed, and Wellfound, but only on certain pages (applied candidates/public profiles with email).
8. Why can't I import candidates without an email address?
PyjamaHR requires an email as a unique identifier for each candidate.
9. The extension is not available in the Chrome Web Store. What should I do?
It may be under maintenance or update. Wait for communication from PyjamaHR.
10. What should I do if the extension works on one job board but not another?
Job board UI changes can break compatibility. Report the issue to support with a screen recording.
11. Can I use the extension in Incognito mode?
Yes, but you must enable the extension for incognito in Chrome’s extension settings.
12. How do I get support if none of these fixes work?
Contact PyjamaHR support with a detailed description and a screen recording of your issue.
Related Features & Next Steps
Manual Resume Upload: Use the "Upload Resume" feature in PyjamaHR if the extension fails.
CSV Import: Bulk upload candidates via CSV in the Talent Pool.
Comparison View: After import, use Comparison View to evaluate candidates and export data.
Job Board Integrations: Explore direct job posting integrations for broader reach.
Related Articles:
- Using the PyjamaHR Chrome Extension
- Comparison View: How to Export Candidate Data
- How to Upload Candidates via CSV
Key Takeaways
Most extension issues are resolved by reinstalling, logging out/in, or updating Chrome.
Always check for job board compatibility and required candidate information (email).
For persistent or urgent issues, provide support with a screen recording for fastest resolution.
Stay updated on extension releases and known issues via PyjamaHR communications.
Still stuck?
Contact PyjamaHR Support with your issue details and a screen recording for priority assistance.