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How to Log In and Switch Workspaces in the PyjamaHR Chrome Extension

Updated over 3 weeks ago

Executive Summary

The PyjamaHR Chrome Extension streamlines your recruitment workflow by allowing you to import candidates directly from platforms like LinkedIn into your PyjamaHR account. To get the most out of the extension, you need to log in with your PyjamaHR credentials and, if you work with multiple accounts or organizations, know how to switch workspaces. This article provides a comprehensive, step-by-step guide to logging in and managing workspaces inside the extension, addresses common issues, and shares best practices based on real customer experiences.

Detailed Overview

The PyjamaHR Chrome Extension is designed to enhance your sourcing process by integrating seamlessly with your PyjamaHR account. Once logged in, you can import candidates, create jobs, and manage recruitment tasks without leaving your browser. If you belong to multiple organizations or need to switch between different PyjamaHR accounts (workspaces), the extension supports this workflow—provided you follow the correct login and logout procedures.

Key Benefits:
- Import candidates from LinkedIn and other platforms directly into PyjamaHR.
- Switch between multiple workspaces or accounts as needed.
- Save time and reduce manual data entry.

Integration Points:
- Works in tandem with your PyjamaHR web dashboard.
- Requires an active PyjamaHR account and the Chrome Extension installed from the Chrome Web Store.

Step-by-Step Guide: Logging In and Switching Workspaces

Prerequisites

  • You must have a registered PyjamaHR account.

  • The Chrome Extension must be installed and up-to-date.

  • Ensure you are using a supported browser (Google Chrome).

1. Installing the PyjamaHR Chrome Extension

  1. Go to the PyjamaHR Chrome Extension page.

  2. Click Add to Chrome.

  3. Confirm installation.

Screenshot Suggestion: Show the Chrome Web Store page with the "Add to Chrome" button highlighted.

Common Issue:
If you cannot find or download the extension, ensure you are using the latest version of Chrome and that the extension is available (there have been periods of revamp and downtime; check PyjamaHR Status Page if unsure).

2. Logging In to the Extension

  1. Click the PyjamaHR icon in your Chrome toolbar to open the extension popup.

  2. Click Login.

  3. You will be redirected to the PyjamaHR web dashboard for authentication.

  4. Enter your PyjamaHR credentials and complete any two-factor authentication if enabled.

  5. After successful login, you should see your workspace and available features in the extension popup.

Screenshot Suggestion: Show the extension popup with the "Login" button and the redirected PyjamaHR login page.

If you are redirected to the dashboard but remain logged out in the extension:
- Refresh the extension popup.
- Ensure pop-ups and cookies are enabled for PyjamaHR.
- Try logging in via an Incognito window (Ctrl+Shift+N) to rule out browser cache/cookie issues.
- If the issue persists, clear your browser cache and cookies, then try again.

3. Switching Workspaces or Logging in with a Different Account

Scenario: You need to log out of one PyjamaHR account and log in with another (e.g., switching from a recruiter account to a super admin account).

  1. Open the PyjamaHR extension popup.

  2. Look for the Logout or Sign Out option (usually in the extension menu or profile dropdown).

    • If there is no visible logout button, you may need to log out from the PyjamaHR web dashboard first.

  3. After logging out, click Login again in the extension popup.

  4. Enter the credentials for the desired account/workspace.

  5. The extension should now reflect the new workspace.

Screenshot Suggestion: Show the extension popup with the logout option highlighted.

If you are automatically logged back into the previous account:
- Log out from all PyjamaHR tabs in your browser.
- Clear cookies specifically for pyjamahr.com.
- Try logging in again in an Incognito window to avoid cached sessions.

4. Confirming Workspace and Account

  • After logging in, check the workspace name or email address displayed in the extension popup.

  • If you have access to multiple organizations, ensure the correct one is selected.

  • If you do not see the expected workspace, repeat the logout/login process.

Advanced Usage & Best Practices

  • Use Incognito Mode for Troubleshooting: If you encounter persistent login issues, Incognito mode can help bypass problematic cookies or cached sessions.

  • Clear Browser Cache Regularly: Especially after switching accounts or if you notice the extension is not updating your login state.

  • Coordinate with Your Team: If you have multiple admins or recruiters, clarify which email/account should be used for super admin access to avoid confusion.

  • Stay Updated: The extension is periodically revamped. Always use the latest version for best performance and compatibility.

Do’s:
- Always log out before switching accounts.
- Use the same browser session for both the extension and the PyjamaHR web app.

Don’ts:
- Don’t keep multiple PyjamaHR accounts open in different tabs when switching workspaces.
- Don’t ignore browser prompts about cookies or pop-ups—they are essential for authentication.

Troubleshooting & Common Issues

1. Login Redirects to Dashboard but Extension Remains Logged Out

  • Refresh the extension popup.

  • Clear browser cache and cookies.

  • Try Incognito mode.

  • Ensure you are not blocking cookies or pop-ups.

2. Cannot Find or Download the Extension

  • The extension may be temporarily unavailable during revamps. Check the PyjamaHR Status Page.

  • Ensure you are using Chrome and not another browser.

3. Stuck on a Blocked Page or Unable to Log Out

  • Clear browser cache and cookies.

  • Log out from all PyjamaHR tabs.

  • Restart your browser.

4. Extension Not Showing Import Button or Features

  • Ensure you are logged in with the correct account.

  • Refresh the page you are sourcing from (e.g., LinkedIn).

  • Reinstall the extension if the issue persists.

5. Error Messages or Unexpected Behavior

  • Take a screenshot or screen recording of the issue.

  • Contact PyjamaHR Support with details.

Comprehensive FAQ

1. Why does clicking “Login” in the extension just redirect me to the dashboard?
This usually means your browser session is cached or cookies are blocked. Try clearing your cache/cookies or using Incognito mode.

2. How do I log out of the extension to switch accounts?
Use the logout/sign out option in the extension popup or log out from the PyjamaHR web dashboard, then log in with the new account.

3. I have multiple PyjamaHR accounts—how do I choose which one to use in the extension?
Log out of all accounts, then log in with the desired credentials. The extension will use the most recent login.

4. The extension isn’t available in the Chrome Web Store—what should I do?
The extension may be under maintenance or revamp. Check back later or contact support for updates.

5. I’m stuck on a blocked page and can’t log in or log out.
Clear your browser’s cache and cookies, or try logging in via Incognito mode.

6. Why can’t I see the import button on LinkedIn?
Ensure you are logged in to the extension and using the correct account. Refresh the LinkedIn page after logging in.

7. Can I use the extension in browsers other than Chrome?
Currently, the extension is only supported in Google Chrome.

8. What if I want to upgrade my account but am logged in as a sub-account?
Log out and log in with your super admin credentials to perform upgrades.

9. How do I know which workspace I’m in?
Check the workspace name or email in the extension popup after logging in.

10. The extension says “error” when I try to use it.
This may be a temporary issue. Try reinstalling the extension or contact support if the problem persists.

Related Features & Next Steps

Still need help?
If you’ve followed all steps and still face issues, please contact PyjamaHR Support with screenshots or a screen recording of your issue for faster resolution.

Keywords: PyjamaHR extension login, switch workspace, log out extension, Chrome extension not working, import candidates, PyjamaHR multiple accounts, extension troubleshooting

This article is based on real customer conversations and is updated regularly to reflect the latest workflows and solutions. If you have feedback or suggestions, let us know!

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