Executive Summary

Tracking the number of interviews scheduled versus those cancelled is a key metric for recruitment teams aiming to optimize their hiring process. While PyjamaHR does not currently offer a dedicated report for interview scheduled vs cancelled statistics, this article explains the available options, common pitfalls, and best practices for extracting and interpreting this data using existing platform features.

Detailed Overview

What is “Interview Scheduled vs Cancelled Statistics”?
This metric refers to the ability to view, compare, and analyze the total number of interviews that have been scheduled and those that have been cancelled within your recruitment workflow. Understanding these numbers helps you identify bottlenecks, improve candidate experience, and optimize recruiter productivity.

Why is this important?
- Operational Efficiency: Quickly spot issues in the interview process (e.g., high cancellation rates).
- Recruiter Performance: Assess recruiter productivity and follow-through.
- Process Improvement: Identify patterns and take corrective action to reduce cancellations.

How does PyjamaHR support this?
Currently, PyjamaHR does not provide a single, dedicated report that consolidates scheduled and cancelled interview statistics, nor does it track actual interview durations (since interviews are conducted outside the platform). However, you can use existing reports and filters to approximate this data, especially via the Productivity Report and job-specific views.

Step-by-Step Guide: Viewing Interview Scheduled vs Cancelled Data

Prerequisites

You must have Recruiter access to view productivity reports.
Ensure you know which user roles (Recruiter, Interviewer) are assigned to your team members.

Steps

Log in to PyjamaHR
- Use your recruiter credentials to access the dashboard.
Navigate to the Productivity Report
- From the main menu, select Reports > Productivity Report.
- [Screenshot: Main menu highlighting “Reports” and “Productivity Report”]
Select the Relevant Job or All Jobs
- Use the job filter to select a specific job or “All Jobs.”
- [Screenshot: Job selection dropdown in Productivity Report]
Review Interview Metrics
- The Productivity Report displays the number of interviews scheduled by each recruiter.
- Note: If you see “0 interviews” but know interviews have been scheduled, check that you are viewing data for a user with Recruiter access.
Check for Cancelled Interviews
- PyjamaHR does not currently display a separate “Cancelled Interviews” count in reports.
- To identify cancellations, you may need to manually review candidate timelines or interview logs for each job.
- [Screenshot: Candidate timeline showing scheduled and cancelled interview events]
Export Data (if needed)
- Use the export function (if available) to download interview data for further analysis.

Alternate Pathways

If you only have Interviewer access:
You will not be able to view productivity reports. Request access from your admin or collaborate with a recruiter on your team.
If numbers appear incorrect:
Double-check that you have selected the correct job and are using a recruiter account. Productivity data is tied to recruiter roles.

Advanced Usage & Best Practices

Assign Correct User Roles:
Ensure all recruiters have the correct access level. Interviewers cannot view productivity reports.
Regularly Audit Interview Data:
Periodically check for discrepancies between scheduled interviews in PyjamaHR and your external calendars.
Feedback for Feature Requests:
If you require more granular reporting (e.g., cancelled interview counts), submit feedback via the support channel—this helps prioritize future updates.
Manual Tracking:
For now, consider maintaining a manual log or spreadsheet of cancellations if this metric is critical for your team.

Do’s:
- Always select the correct job and user role before reviewing reports.
- Use the candidate timeline for granular tracking of interview status changes.

Don’ts:
- Don’t expect to see actual interview durations—PyjamaHR only tracks scheduled time slots, not real-time durations.
- Don’t rely on interviewer accounts for productivity data.

Troubleshooting & Common Issues

Issue: Productivity Report shows “0 interviews” despite scheduling interviews.
Solution:
- Confirm you are logged in as a recruiter.
- Check that you have selected the correct job.
- If still unresolved, share a screenshot with support for further investigation.

Issue: Cannot see cancelled interviews in reports.
Solution:
- Currently, this data is not available in a consolidated report. Review candidate timelines for cancellation events.

Issue: Numbers appear incorrect when selecting “All Jobs.”
Solution:
- Try filtering by individual jobs to see if the data populates correctly.
- Ensure you have recruiter access.

When to Contact Support:
- If you believe there is a data discrepancy or access issue that cannot be resolved by the above steps.

Comprehensive FAQ

1. Can I see a report of all interviews scheduled vs cancelled in PyjamaHR?
No, there is currently no dedicated report for this. You can view scheduled interviews in the Productivity Report (recruiter access only) and check cancellations manually via candidate timelines.

2. Does PyjamaHR track actual interview durations?
No, only the scheduled time slot is recorded. Actual durations are not tracked since interviews are conducted outside the platform.

3. Why does my Productivity Report show 0 interviews?
This usually happens if you are not using a recruiter account or have not selected the correct job.

4. Can interviewers view productivity or interview statistics?
No, only users with recruiter access can view these reports.

5. How do I check which users have recruiter access?
Ask your admin or check user roles in the platform’s user management section.

6. Can I export interview data?
Export functionality may be available depending on your plan. Check for an “Export” button in the report view.

7. How do I track cancelled interviews?
Review the candidate timeline for each job to see interview scheduling and cancellation events.

8. Why are the numbers incorrect when I select all jobs?
Try filtering by individual jobs. If the issue persists, contact support.

9. Can I customize the Productivity Report to show cancellations?
Not at this time. Submit feedback to support for future feature consideration.

10. What should I do if I need more detailed reporting?
Maintain a manual log or use exported data for further analysis. Share your needs with support to help prioritize future updates.

Productivity Report: For recruiter performance and scheduled interview counts.
Candidate Timeline: For tracking individual interview events, including cancellations.
User Management: To assign and verify recruiter access.
Feedback Submission: Use the support channel to request enhanced reporting features.

Recommended Next Steps:
- Review your team’s user roles to ensure proper access.
- Regularly audit interview data for accuracy.
- Explore other reporting features in PyjamaHR for additional insights.

Still have questions?
Contact PyjamaHR Support with screenshots and details for personalized assistance. Your feedback helps us improve!

How to Track Interview Scheduled vs Cancelled Statistics in PyjamaHR