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Updated over 3 weeks ago

Why Was My PyjamaHR Account Blocked? Understanding AI Anti-Spam Filters, Business Verification, and Next Steps

Executive Summary

If your PyjamaHR account has been blocked, it’s likely due to our AI-powered anti-spam filters flagging your company’s website or LinkedIn URL as potentially suspicious. This article explains why accounts are blocked, how the business verification process works, and step-by-step instructions to quickly resolve the issue and regain access. Ensuring platform security and candidate safety is our top priority, and this guide will help you navigate the process with minimal disruption.

Detailed Overview

What Triggers an Account Block?

PyjamaHR uses advanced AI anti-spam filters to protect our platform and candidates from fraudulent or suspicious activity. If your company’s website or LinkedIn profile appears unusual, incomplete, or doesn’t match expected business patterns, your account may be automatically flagged and temporarily blocked.

Common triggers include:
- Website or LinkedIn URLs that are incomplete, broken, or appear suspicious
- Mismatched or unverifiable company information
- Missing or invalid business registration documents

Why Is Business Verification Required?

To maintain a safe environment for all users, PyjamaHR requires manual business verification when our AI detects potential risks. This process ensures only legitimate businesses can access candidate data and recruitment tools.

Integration with Other PyjamaHR Features

Account verification is foundational for accessing all PyjamaHR features, including job posting, candidate management, and AI recruiter tools. Unverified or blocked accounts are restricted from using these features until verification is complete.

Business Impact

A blocked account can delay your hiring process. Promptly completing verification ensures uninterrupted access to PyjamaHR’s full suite of recruitment tools.

Step-by-Step Guide: Unblocking Your PyjamaHR Account

Prerequisites

  • Access to your company’s official website and LinkedIn page

  • Business registration documents (e.g., CIN, incorporation certificate)

  • Ability to join a Zoom call for live verification

Steps

  1. Review the Block Notification
    - You’ll receive an in-app or email notification explaining your account block and requesting verification.

  2. Gather Required Documents
    - Valid company website URL (e.g., https://www.premiumcoachhub.com)
    - Official LinkedIn company page (e.g., https://www.linkedin.com/company/premium-coach-hub)
    - Business registration document (e.g., CIN: U80903TG2015PTC098403)

  3. Submit Your Information
    - Reply to the support request with your website, LinkedIn, and registration document.
    - Screenshot suggestion: Show the support ticket or email interface where documents are uploaded.

  4. Schedule a Verification Call
    - Support will propose a Zoom call time (e.g., “Can we connect over a Zoom call tomorrow at 11:30 p.m.?”).
    - Confirm your availability or suggest an alternate time.

  5. Join the Verification Call
    - You’ll receive a Zoom invite link (e.g., https://us04web.zoom.us/j/77894488157?pwd=...)
    - Join the call at the scheduled time. Support will verify your documents and business identity live.
    - Screenshot suggestion: Show a sample Zoom invite email.

  6. Await Account Reactivation
    - After successful verification, your account will be unblocked, and you’ll regain full access.

Advanced Usage & Best Practices

  • Always use official, up-to-date company URLs for website and LinkedIn fields.

  • Keep business registration documents handy for quick verification.

  • Respond promptly to support requests to minimize downtime.

  • Schedule verification calls at your earliest convenience to expedite the process.

  • Do not share personal phone numbers in chat; use official communication channels for privacy and security.

Troubleshooting & Common Issues

Common Error Messages & Solutions

  • “Your account has been blocked due to suspicious activity.”

  • Solution: Submit valid website, LinkedIn, and registration documents for manual review.

  • “Invalid or missing business registration document.”

  • Solution: Ensure you provide an official, government-issued document (e.g., CIN, incorporation certificate).

  • “Unable to join Zoom call.”

  • Solution: Confirm the meeting time, check your internet connection, and use the provided Zoom link.

What If Scenarios

  • What if I don’t have a LinkedIn company page?

  • Create one before submitting for verification.

  • What if my website is under construction?

  • Provide any available company web presence and explain the situation during the verification call.

  • What if I miss the scheduled Zoom call?

  • Contact support to reschedule as soon as possible.

Recovery Procedures

  • If you’re unable to provide the requested documents, your account will remain blocked until verification is complete.

  • For urgent hiring needs, mention this in your support request for prioritized handling.

Comprehensive FAQ

  1. Why was my account blocked?
    - Due to AI anti-spam filters flagging your company information as suspicious.

  2. What documents do I need for verification?
    - Valid company website, LinkedIn page, and business registration document.

  3. Why is a Zoom call required?
    - For live, secure verification of your business identity.

  4. Can I use a phone call instead of Zoom?
    - No, Zoom is required for document sharing and screen verification.

  5. How long does unblocking take?
    - Typically within 24 hours after successful verification.

  6. What if I don’t have a business registration document?
    - Your account cannot be unblocked without official documentation.

  7. Is my data safe during this process?
    - Yes, all information is handled securely per PyjamaHR’s privacy policy.

  8. Can I continue using PyjamaHR while blocked?
    - No, access is restricted until verification is complete.

  9. What if my URLs are correct but still flagged?
    - Submit them for manual review; AI filters can occasionally produce false positives.

  10. Who can I contact for urgent help?

    • Reply to your support ticket or use the in-app chat for immediate assistance.

  • Business Profile Management: Keep your company information up to date to avoid future blocks.

  • User Access Controls: Ensure only authorized personnel manage company details.

  • Security Settings: Review your account’s security settings for best practices.

Recommended Articles:
- How to Update Your Company Profile in PyjamaHR
- Understanding PyjamaHR’s AI Anti-Spam Filters
- Troubleshooting Account Access Issues

Still need help?
Contact PyjamaHR Support via in-app chat or email for personalized assistance.

This article is based on real customer conversations and reflects the latest PyjamaHR workflows and best practices as of June 2024.

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