PyjamaHR’s AI Recruiter is a powerful add-on that automates candidate screening through AI-driven interviews, saving you time and ensuring objective, data-backed shortlisting. This article explains everything you need to know about AI Recruiter credit packages, pricing, purchasing, usage, and best practices—so you can confidently select the right plan and avoid common pitfalls.

The AI Recruiter is a separately charged feature within PyjamaHR that automates the candidate screening process. It sends AI-powered interview links to candidates, evaluates their responses based on customizable criteria, and generates detailed reports with job fitment scores. This allows recruiters to efficiently shortlist top candidates without manual effort.

Key Benefits:
- Saves recruiter time by automating first-round interviews and screening.
- Objective scoring and fitment reports for every candidate.
- Customizable screening criteria for role-specific assessments.
- Scalable: Handles high candidate volumes with ease.

Integration:
AI Recruiter works seamlessly with PyjamaHR’s ATS, job posting, and candidate management features. It does not automatically move candidates between stages, but highlights top candidates for your review.

Do:
- Use the free AI Interview credits to trial the feature.
- Contact support for custom needs or discounts.
- Set clear screening criteria for each job.

Don’t:
- Expect credits to roll over—plan usage accordingly.
- Purchase more credits than you can use in 30 days.
- Assume AI Recruiter will move candidates between stages automatically (manual review required).

1. Credits Not Showing After Purchase
- Solution: Refresh your browser and check Settings > My Plans. If still missing, contact support with your payment details.

2. “Not Enough Credits” Error
- Solution: Verify your plan is active and payment is complete. If you recently paid, allow a few minutes for credits to appear.

3. Candidate Didn’t Complete Interview
- Solution: After 96 hours, the credit is automatically refunded if the candidate does not participate.

4. Credits Disappeared Unexpectedly
- Solution: Credits expire after 30 days. If you believe this is an error, check your billing cycle and contact support.

5. Invoice or Billing Discrepancies
- Solution: Contact support immediately with your invoice number. (E.g., if charged per user instead of per plan.)

6. Can’t Find Upgrade or Purchase Section
- Solution: Go to Settings > My Plans or AI Store. Only Super Admins can upgrade.

7. Plan Not Renewed/No Credits Added
- Solution: Check if your payment method failed or if the plan was not renewed. Complete payment to restore credits.

1. What is the minimum number of AI Recruiter credits I can purchase?
The smallest standard package is 500 credits/month. For smaller needs, contact support for a custom quote.

2. Do unused credits roll over to the next month?
No. Credits expire after 30 days and do not roll over.

3. Is there a free trial for AI Recruiter?
No free trial for AI Recruiter, but new companies get 20 free AI Interview credits for testing.

4. Can I get a discount or custom package?
Yes, discounts and custom packages are available for startups, bulk purchases, or special cases. Contact support.

5. How do I check my remaining credits?
Go to Settings > My Plans to view your current balance.

6. What happens if a candidate doesn’t take the interview?
If the candidate doesn’t complete the interview within the deadline (usually 96 hours), the credit is automatically refunded.

7. Can I reclaim unused credits?
No, unless the candidate did not participate. Otherwise, credits expire after 30 days.

8. Can I purchase additional credits mid-cycle?
Yes, you can buy more credits at any time via the platform or by contacting support.

9. Are AI Recruiter credits included in the Premium plan?
No, AI Recruiter is a separately charged add-on.

10. What’s the difference between AI Recruiter and AI Interview credits?
AI Recruiter credits are for automated, scalable screening. AI Interview credits are standalone and can be purchased in smaller quantities.

11. Can I use AI Recruiter for video interviews?
Currently, AI Recruiter supports automated interviews via text and multiple-choice; video interview capability is in development.

12. What if I need fewer than 500 interviews per month?
Contact support for a custom package or discounted offer.

13. How are credits billed for AppSumo customers?
AppSumo plans include a set number of credits; additional credits must be purchased directly from PyjamaHR.

14. Can I upgrade/downgrade my plan at any time?
Yes, but changes take effect at the next billing cycle.

Recommended Next Steps:
- Review your average monthly hiring volume.
- Use your free AI Interview credits to trial the feature.
- Choose the right AI Recruiter package for your needs.
- Set up screening criteria for your open roles.
- Monitor your credit usage and expiry dates.

Related Articles:
- How to Set Up AI Interviews in PyjamaHR
- Managing Your PyjamaHR Subscription & Billing
- Best Practices for Candidate Screening with AI

* New companies receive 20 free AI Interview credits for testing.

If you have unique requirements, billing issues, or need a custom quote, contact PyjamaHR Support or use the in-app chat for prompt assistance.

This guide is based on real customer questions and experiences. For the latest updates, always check your PyjamaHR dashboard or reach out to support.