Executive Summary

PyjamaHR’s AI Recruiter can be tailored to reflect your company’s unique voice and candidate experience. You can customise the AI’s name, introductory spiel, and even adjust its speaking pace and style—ensuring every candidate interaction feels on-brand and human-centric. This guide walks you through all available options, best practices, and troubleshooting tips based on real customer scenarios.

Detailed Overview

PyjamaHR’s AI Recruiter is designed to automate and streamline candidate interviews, but every organisation has its own culture and communication style. That’s why PyjamaHR enables you to:

Rename your AI Recruiter to match your brand or team culture (e.g., “WUNA” or “Harvey”).
Customise the AI’s introduction and messaging so candidates are welcomed in your preferred tone and with the right information.
Adjust the AI’s speech pace and behaviour to ensure clarity and a comfortable candidate experience.

These customisations help you:
- Build trust and transparency with candidates.
- Reinforce your employer brand at every touchpoint.
- Address accessibility and inclusivity needs (e.g., slower speech for clarity).

Integration: Custom AI recruiter settings work seamlessly with PyjamaHR’s AI Interviews, candidate pipelines, and reporting features.

Step-by-Step Guide: Customising Your AI Recruiter

Prerequisites

Admin or Owner access to your PyjamaHR account.
The AI Interviews feature enabled.

1. Renaming Your AI Recruiter

Why: Personalise the candidate experience and align with your brand.

How:
1. Contact PyjamaHR Support via chat or email.
2. Provide the desired AI Recruiter name (e.g., “WUNA”, “Harvey”).
3. Support will confirm once the change is live.

Screenshot Callout: [Insert screenshot of the support chat window with the “Rename AI Recruiter” request.]

Example:

“We want to name our AI interviewer ‘Harvey’.”
“The AI Recruiter name is WUNA (pronounced like tuna but with a w).”

2. Customising the AI’s Introduction and Messaging

Why: Set expectations, build trust, and provide clear instructions to candidates.

How:
1. Draft your preferred introduction/spiel. Include:
- Welcome message
- Disclosure that the interview is AI-conducted
- Time limits or process notes
- Support contact info
- Any other brand messaging
2. Send your script to PyjamaHR Support (chat or email).
3. Support will update the AI’s messaging and confirm once live.

Example Script:

“Hello, and welcome to your interview for HydraMed! I want to let you know upfront that this interview is being conducted using AI technology. Throughout the process, I will ask you a series of questions, and you'll have a set amount of time to respond to each one. Please be aware that once you finish answering a question, it may take a little time for me to analyze your response before moving on to the next one. Your patience is appreciated as we work through this together. Once you finish the interview, we will review your responses, and you can expect to hear from us within a week. If you have any technical issues or questions, feel free to reach out to our team at any point. Lastly, I want to assure you that this process is designed to be fair and objective—every candidate is evaluated equally based on their answers. If you're ready, let's begin your HydraMed interview!”

Screenshot Callout: [Insert screenshot of the support chat window with the “Custom AI Introduction” request.]

3. Adjusting AI Speech Pace and Behaviour

Why: Ensure the AI speaks at a comfortable pace and doesn’t interrupt candidates.

How:
1. Identify the issue: Note if the AI is speaking too fast or interrupting candidates.
2. Collect examples: Gather candidate names, interview links, or email IDs where the issue occurred.
3. Contact PyjamaHR Support with your feedback and examples.
4. The team will adjust the AI’s speech settings and confirm once resolved.

Example:

“How do I change up the AI interview to have their speech be more slower, like previously?”
“The team has worked on this, and the speed and pace should now be more like before. Could you please check it out and let us know?”

Screenshot Callout: [Insert screenshot of the candidate interview playback showing speech pace.]

Advanced Usage & Best Practices

Be Specific: When requesting customisation, provide exact names, scripts, and pronunciation guides (e.g., “WUNA, pronounced like tuna but with a w”).
Set Clear Expectations: Use the introduction to inform candidates about AI involvement, time limits, and what to expect after the interview.
Test and Iterate: After changes, run a test interview to ensure the tone, pace, and messaging meet your needs.
Feedback Loop: Encourage candidates and hiring managers to share feedback on the AI’s tone and behaviour for continuous improvement.
Brand Consistency: Align the AI’s name and messaging with your company’s employer branding guidelines.

Do’s:
- Do provide pronunciation guides for unique names.
- Do include support contact info in the AI’s introduction.
- Do review the candidate experience after customisation.

Don’ts:
- Don’t use generic or confusing AI names.
- Don’t skip informing candidates that the interview is AI-conducted.
- Don’t ignore feedback about speech pace or interruptions.

Troubleshooting & Common Issues

Issue: AI speaks too fast or interrupts candidates.
Solution:
- Collect specific examples (candidate names, interview links).
- Contact support to request a speech pace adjustment.

Issue: AI name or introduction not updated.
Solution:
- Confirm with support that your request was received and processed.
- Double-check by running a test interview.

Issue: Candidates confused about the AI process.
Solution:
- Update the AI’s introduction to clearly explain the process and set expectations.

What if I want to revert to a previous AI tone or script?
- Contact support with your previous script or settings.

When to contact support:
- For any customisation requests, technical issues, or if changes are not reflected as expected.

Comprehensive FAQ

1. Can I change the AI Recruiter’s name myself?
No, currently all name changes must be requested via PyjamaHR Support.

2. How do I ensure the AI pronounces my company or AI’s name correctly?
Provide a phonetic spelling or pronunciation guide in your request.

3. Can I customise the AI’s introduction or script?
Yes, send your preferred script to support for implementation.

4. Is it possible to adjust the AI’s speech speed?
Yes, report any issues with speech pace to support, including specific examples.

5. What if the AI interrupts candidates mid-sentence?
Share affected candidate details with support for investigation and adjustment.

6. Can I add information about interview timelines or support contacts to the AI’s spiel?
Absolutely—include any relevant info in your custom script.

7. How quickly are customisation requests processed?
Most changes are implemented within a few business days; support will confirm once live.

8. Can I preview the AI’s new tone or script before going live?
Request a test interview from support to review changes.

9. What if I want to update the AI’s tone for different roles or departments?
Currently, customisation applies at the account level. Contact support for advanced needs.

10. Are there limits to how often I can update the AI’s name or script?
No strict limits, but frequent changes may delay processing.

AI Interview Scheduling: Ensure your AI recruiter’s messaging aligns with your interview scheduling workflows.
Candidate Pipeline View: Monitor candidate progress and feedback after customising the AI recruiter.
Reporting & Analytics: Track candidate engagement and satisfaction post-customisation.
Affiliate Program: Learn more about PyjamaHR’s affiliate program.

Still have questions?
Contact PyjamaHR Support via chat or email for personalised assistance with your AI recruiter customisation.

This article is based on real customer scenarios and workflows to ensure you get the most actionable, relevant guidance for customising your AI recruiter’s tone and personality in PyjamaHR.

How to Customise Your AI Recruiter’s Tone, Personality, and Name in PyjamaHR