Executive Summary

PyjamaHR’s candidate testing feature enables you to assess applicants efficiently by sending them skill-based tests and reviewing their results directly within the platform. This article provides a comprehensive, step-by-step guide to viewing test results, understanding candidate scores, and leveraging analytics to make informed hiring decisions. Whether you’re troubleshooting missing scores, need to download reports, or want to optimize your workflow, this guide covers everything you need to know.

Detailed Overview

What is the Test Results & Analytics Feature?

PyjamaHR allows recruiters to send skill assessments (tests) to candidates and view their performance through detailed reports and analytics. This feature is essential for:

Screening candidates objectively based on their skills and knowledge.
Comparing candidates using standardized scores and analytics.
Exporting results for offline review or sharing with stakeholders.

When and Why to Use It

After sending a test to a candidate (e.g., React & Node.js Test, Python Test), you can track completion, view scores, and analyze performance.
Use analytics to identify top performers, spot trends, and make data-driven shortlisting decisions.
Download reports for compliance, documentation, or sharing with hiring managers.

Integration with Other PyjamaHR Features

Test results are linked to each candidate’s profile and the relevant job pipeline.
Results can be exported in PDF or Excel format for further analysis.
Test analytics work alongside resume match scores and AI interview results for a holistic candidate evaluation.

Business Impact

Streamlines candidate evaluation and shortlisting.
Reduces manual effort and bias in screening.
Provides documentation for audit and compliance.

Step-by-Step Guide: Viewing Test Results, Scores, and Analytics

Prerequisites

You must have sent a test to at least one candidate.
The candidate must have completed the test.
You must have the appropriate access (Recruiter, Admin, or Super Admin).

1. Accessing Test Results

Navigate to the Job or Candidate Profile
- Go to the relevant job listing or search for the candidate in the pipeline.
Open the Reports Section
- Click on the candidate’s name to open their profile.
- Locate the Reports or Test Results tab (label may vary based on your UI version).
View Candidate Score
- The candidate’s score (e.g., 19%, 0%, etc.) will be displayed.
- If the test is not yet completed, you may see a “Pending” or “Not Attempted” status.

Screenshot Callout: Show the Reports tab with a candidate’s test score highlighted.

2. Viewing Detailed Analytics

Click on the Test Name
- In the Reports section, click the specific test (e.g., “React & Node.js Test”).
Review Analytics
- See breakdowns such as:
- Total score/percentage
- Section-wise performance (if applicable)
- Time taken
- Attempted vs. unattempted questions

Screenshot Callout: Show the analytics dashboard with key metrics circled.

3. Downloading Reports

Download as PDF
- In the test report view, click the Download icon (usually top right).
- A PDF report will be generated for the candidate’s test.
Download as Excel (Bulk)
- For bulk downloads, use the Compare Candidates feature:
- Go to the job > Click Compare Candidates > Select All Candidates.
- Click Download to receive an Excel file with all candidate test results for that job.
- Note: For large volumes (e.g., 300+ reports), you must download one report at a time (bulk PDF download is not currently supported).

Screenshot Callout: Show the Download icon and the Compare Candidates screen.

Downloaded files can be shared with hiring managers or stored for compliance.
For issues with email delivery of reports, check your spam folder or contact support.

Advanced Usage & Best Practices

Power User Tips

Bulk Downloading: Use the Compare Candidates feature for Excel exports. For PDF, download individually.
Custom Reports: Currently, only standard reports are available. For custom analytics, export to Excel and use your own filters.
Test Expiry & Resending: If a candidate’s test expires or is incomplete, revoke the test (three dots menu) and resend as needed.

Optimization Strategies

Screening Questions: Combine tests with mandatory screening questions for a more robust evaluation.
Auto-Reject: Use auto-reject rules for test failures to streamline your pipeline.
Feedback Loop: If you notice scoring anomalies (e.g., 0% despite attempted answers), report them to support for investigation.

Integration with Other Workflows

Resume Match + Test Scores: Use both features for a comprehensive candidate assessment.
AI Interviews: Combine test analytics with AI interview results for deeper insights.

Do’s and Don’ts

Do:
- Always check the Reports tab after a candidate completes a test.
- Download and archive reports for compliance.
- Use analytics to inform shortlisting, not as the sole decision factor.

Don’t:
- Don’t assume a test was completed if the score is 0%—verify with the candidate or support.
- Don’t rely solely on test scores; review detailed analytics for context.
- Don’t expect bulk PDF downloads for 300+ candidates—use Excel export instead.

Troubleshooting & Common Issues

Common Error Messages & Solutions

Issue/Error	Solution
Test score shows as 0% despite candidate attempt	Possible system glitch. Confirm with candidate, then contact support with details.
Unable to download Excel report	Check spam folder for email delivery. If not received, retry or contact support.
“We’re generating your file. You will receive it via email shortly” but no email received	Wait a few minutes, check spam. If still missing, contact support with job ID and details.
Cannot download all reports in bulk (300+ reports)	Only PDF downloads are available one by one. For bulk, use Excel export via Compare Candidates.
Test expired before candidate could complete	Revoke the test (three dots menu) and resend to the candidate.
Marks not matching attempted questions	Possible system bug. Share a screenshot and details with support for investigation.
Downloaded Excel contains only links, not files	PyjamaHR provides links to resumes; bulk file download is not currently supported.

What If Scenarios

Candidate claims to have completed test but score is missing: Confirm test status in Reports. If still missing, contact support with candidate email and test name.
Need to revoke or resend a test: Use the three dots menu next to the test in the candidate profile.
Bulk download not working for all jobs: Download job-wise; platform does not support cross-job bulk exports.

When to Contact Support

If test scores are not appearing after 15-30 minutes post-completion.
If you receive repeated errors or missing data in reports.
If you need custom reporting not available in the UI.

Comprehensive FAQ

1. Where can I see a candidate’s test score?
Go to the candidate’s profile > Reports tab > Click on the test name to view the score and analytics.

2. How do I download all test results for a job?
Go to the job > Compare Candidates > All Candidates > Download (Excel).

3. Can I download all reports in PDF at once?
No, PDF downloads are one by one. For bulk, use Excel export.

4. Why is a candidate’s score 0% even though they attempted the test?
This may be a system glitch. Confirm with the candidate, then contact support with details.

5. How do I resend a test to a candidate?
Revoke the expired test (three dots menu) and send a new test link.

6. Can I customize the test questions?
Currently, only MCQ (multiple-choice) questions can be added via custom plans. Editing generated questions is not supported in the standard workflow.

7. Why am I losing test credits for untaken tests?
If a candidate opens the test link, the credit is used. Revoke unused tests before the candidate opens the link to retain credits.

8. How do I see analytics for all candidates?
Use the Compare Candidates feature for a job to view and export analytics for all candidates.

9. Can I filter or sort candidates by test score?
Yes, in the Compare Candidates view, you can sort/filter by test score.

10. What if I need a custom report or analytics?
Currently, only standard reports are available. For custom needs, export to Excel and use your own tools, or contact support for possible solutions.

11. How do I know if a candidate has completed the test?
Check the Reports tab; status will show as Completed, Pending, or Expired.

12. Why do I receive only links to resumes in the Excel export?
Due to data privacy and storage, only links are provided. Download resumes individually if needed.

13. Can I see which recruiter sent the test or made changes?
Currently, audit trails for test actions are not available in the UI.

14. What if the test report is stuck on “generating”?
Wait a few minutes and check your spam folder. If still not received, contact support.

Resume Match Scores: Combine test analytics with resume match for comprehensive screening.
AI Interviews: Use alongside test results for deeper candidate insights.
Candidate Pipeline: Move candidates through stages based on test performance.
Bulk Actions: Use Compare Candidates for mass downloads and analytics.

Recommended Additional Setup:
- Set up screening questions for richer analytics.
- Configure auto-reject rules based on test scores.
- Regularly export and archive reports for compliance.

Summary

PyjamaHR’s test results and analytics feature is a powerful tool for objective, data-driven candidate evaluation. By following the steps and best practices in this guide, you can maximize your hiring efficiency, avoid common pitfalls, and ensure you’re making the best hiring decisions based on real candidate performance.

If you encounter any issues not covered here, reach out to PyjamaHR support with specific details for prompt assistance.

How to View Test Results, Scores, and Analytics in PyjamaHR