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Assessment Link Expired or Already Completed in PyjamaHR: Troubleshooting, Best Practices, and Next Steps

Updated this week

Executive Summary

PyjamaHR’s assessment and AI interview links are time-bound, single-use invitations designed to streamline candidate evaluation. If you or your candidates see messages like “AI Interview is either completed or the invite is expired or revoked” or “We’re no longer hiring for this role”, this article explains why, what to do next, and how to avoid common pitfalls. Learn how to resolve expired or completed assessment links, understand the underlying workflows, and ensure a smooth candidate experience.


Detailed Overview

  • Assessment/AI Interview Links: Unique, secure URLs sent to candidates for completing skills assessments or AI-led interviews.

  • Time-Bound: Each link is valid for a specific period (commonly 24-72 hours, as set by the recruiter).

  • Single-Use: Once the assessment or interview is completed, the link cannot be reused or retaken.

  • Role-Specific: Links are tied to active job postings; if the job is closed or hiring is paused, links become inaccessible.

Why This Matters:
These controls ensure assessment integrity, prevent unauthorized retakes, and keep the hiring process fair and efficient.

Integration with Other PyjamaHR Features

  • Candidate Status Tracking: Assessment completion status is visible on the candidate’s profile.

  • Automated Reminders: Candidates may receive reminders via email or WhatsApp before the link expires.

  • HR Team Notifications: Recruiters are notified when a candidate completes or fails to complete an assessment.


Step-by-Step Guide: What to Do When an Assessment Link is Expired or Already Completed

For Candidates

  1. Check the Expiry Date
    - Review your original invitation email or WhatsApp message for the deadline (e.g., “Complete within 72 hours”).

  2. Try Rejoining
    - If you’re within the deadline, try opening the link in a different browser or after a short wait (sometimes temporary technical issues resolve themselves).

  3. Contact the Recruiter
    - If the link is expired, reach out to the HR/recruiter who sent you the invitation. Only they can issue a new link if the job is still open.

Scenario 2: “Interview/Assessment Already Completed” Error

  1. Confirm Completion
    - If you previously started or finished the assessment, the link will show as completed. You cannot retake it.
    - If you believe you did NOT complete it, double-check your email for confirmation or contact the recruiter for clarification.

  2. Technical Glitch?
    - If you lost connection mid-assessment, try rejoining with the same link immediately. If it still says “completed,” inform the recruiter with details (time, error message).

Scenario 3: “We’re No Longer Hiring for This Role”

  • This means the job posting has been closed or paused. The link is permanently disabled, even if you are within the original deadline.


For Recruiters/HR Teams

  • If the Link is Expired or Completed:

  • PyjamaHR does not allow resending or re-enabling links once expired or completed. This is by design for assessment integrity.

  • If you need a candidate to retake an assessment due to a technical issue, you must:

    1. Create a New Assessment/Interview Invitation (if the job is still open).

    2. Contact PyjamaHR Support only if there is a system error (not for deadline extensions).

  • If the Job is Closed:

  • You cannot issue new links or extend deadlines. Advise candidates to look for other open positions.

Monitoring Assessment Status

  • Candidate Profile:

  • Check the “Assessment” or “AI Interview” tab for completion status and timestamps.

  • Bulk Actions:

  • There is no bulk “resend” for expired/completed links; each must be managed individually.


Advanced Usage & Best Practices

For Recruiters

  • Set Realistic Deadlines:

  • Standard is 24-72 hours. Communicate this clearly in the invitation.

  • Send Reminders:

  • Use PyjamaHR’s automated reminders or send a manual follow-up before expiry.

  • Monitor Link Usage:

  • Excessive link openings (e.g., 100+ times) may trigger auto-expiry for security. Advise candidates not to refresh or forward links unnecessarily.

  • Technical Troubleshooting:

  • Advise candidates to use a stable internet connection and a desktop browser for best results.

  • Job Closure:

  • Warn candidates that links become invalid immediately if the job is closed, regardless of remaining time.

For Candidates

  • Start Early:

  • Don’t wait until the last minute—unexpected issues (network, device, etc.) can prevent completion.

  • Use the Same Device:

  • Switching devices or browsers mid-assessment can sometimes cause session issues.

  • Don’t Share Links:

  • Each link is unique and tied to your application; sharing can cause errors or auto-expiry.


Troubleshooting & Common Issues

Error Messages and Solutions

Error Message

Likely Cause

Solution

“AI Interview is either completed or the invite is expired/revoked”

Link expired, already completed, or revoked

Contact recruiter for clarification; cannot retake unless a new link is issued

“We’re no longer hiring for this role”

Job closed or paused

No further action possible; look for other open positions

“The web page is down or may have moved permanently”

Temporary server issue or expired link

Try again after some time; if still not working, contact recruiter

“Interview Finished”

Assessment/interview already completed

No retake possible; wait for recruiter’s feedback

Link opens but nothing happens / stuck on “interviewer is thinking”

Technical glitch or network issue

Refresh, try another browser, or rejoin immediately; if unresolved, contact recruiter

What If…

  • Candidate lost connection mid-assessment?

  • If the link is still valid, rejoin immediately. If expired, contact recruiter to explain the situation.

  • Candidate opened the link too many times?

  • Links may auto-expire after excessive access for security. Only a new invitation can resolve this.

  • Assessment not submitted due to technical error?

  • Provide details (screenshots, timestamps) to recruiter; they may escalate to PyjamaHR support if needed.


Comprehensive FAQ

1. Can I retake an assessment or AI interview if my link expired?
No. Once expired, links cannot be reused or extended. Only a new invitation can be issued if the job is still open.

2. Why does my link say “already completed” when I haven’t finished the assessment?
If you started but didn’t finish, or if there was a technical glitch, the system may mark it as completed. Contact your recruiter with details.

3. Can recruiters resend or reactivate expired/completed links?
No. For security and fairness, links cannot be reactivated. A new invitation must be created.

4. What if the job is closed but I still have time left on my link?
All links become invalid immediately when a job is closed or paused, regardless of the original deadline.

5. I received reminders but the link doesn’t work—why?
Automated reminders may be sent even after a job is closed or a link expires. Always check the job status.

6. Can I get an extension if I missed the deadline due to personal or technical reasons?
Extensions are not possible. Only a new invitation can be issued if the job is still open.

7. What should I do if I see “We’re no longer hiring for this role”?
This means the position is closed. You cannot access the assessment or interview.

8. I tried to access the link on my phone and it didn’t work. What now?
Try using a desktop browser. If still unsuccessful and within the deadline, contact your recruiter.

9. Can recruiters see if I tried to access the link multiple times?
Yes. Excessive attempts may trigger security measures and auto-expiry.

10. I completed the assessment but haven’t heard back. What next?
Wait for the HR/recruiter to review your submission. Follow up if you need an update.


Related Features & Next Steps

  • Candidate Status Tracking: Monitor assessment/interview completion in the candidate profile.

  • Automated Reminders: Set up reminders for candidates before expiry.

  • Job Management: Ensure jobs are kept open until all assessments are completed.

  • Support Escalation: For unresolved technical issues, contact PyjamaHR support with detailed information (screenshots, timestamps, candidate email).


Summary Table: Do’s and Don’ts

Do’s

Don’ts

Start assessments/interviews promptly

Wait until the last minute to begin

Use a stable internet connection and desktop

Share your unique link with others

Contact recruiter if you face technical issues

Attempt to access the link repeatedly if it fails

Monitor job status for closure

Expect extensions or retakes after expiry/completion


Real-World Scenarios from Customer Conversations

  • Candidate opened link 100+ times, link expired: Advise candidates to avoid excessive refreshing or sharing.

  • Job closed before candidate could complete assessment: Communicate job status changes promptly to candidates.

  • Candidate lost connection mid-interview, link marked as completed: Encourage immediate rejoining and prompt communication with recruiter.

  • Recruiter wants to resend link to candidate who missed deadline: Not possible; must issue a new invitation if job is still open.


When to Contact Support

  • Persistent technical errors not resolved by browser/device change.

  • Link shows as completed but candidate did not finish, and recruiter cannot verify completion.

  • System errors or discrepancies in candidate status.

Tip: Always provide screenshots, candidate email, job ID, and error messages for fastest resolution.


By following these guidelines and understanding PyjamaHR’s assessment link workflows, you’ll minimize disruptions, ensure fairness, and keep your hiring process running smoothly. For further assistance, explore our Help Center or contact support with detailed information.

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