Executive Summary
PyjamaHR’s test credit system enables you to assess candidates efficiently as part of your recruitment workflow. This article explains how to maximize your test credits, avoid common pitfalls, and ensure you never run out of assessments at critical hiring stages. Whether you’re on an AppSumo plan or a standard subscription, you’ll learn actionable strategies to stretch your credits, purchase more when needed, and troubleshoot issues—so you can focus on hiring the best talent.
Detailed Overview
What Are Test Credits in PyjamaHR?
Test credits allow you to send skill assessments to candidates directly from the PyjamaHR platform. Each test sent consumes one credit, regardless of whether the candidate completes the test. Credits are included in your plan (with monthly limits) and can be purchased as add-ons when needed.
Why Optimize Test Credit Usage?
- Cost Efficiency: Avoid unnecessary purchases and make the most of your included credits.
- Hiring Velocity: Ensure you have enough credits for high-volume hiring or multi-stage assessments.
- Candidate Experience: Prevent situations where candidates expect tests but you run out of credits.
Integration with PyjamaHR Features:
- Job Screening: Use screening questions to filter candidates before sending tests, reducing unnecessary credit usage.
- AI Interviews: Manage both test and AI interview credits from the same dashboard.
- Bulk Actions: Send tests in bulk or individually, with visibility into remaining credits.
Business Impact:
Optimizing test credit usage reduces costs, streamlines your hiring funnel, and prevents process interruptions—especially important for high-volume or multi-stage technical hiring.
Step-by-Step Guide: Managing and Optimising Test Credits
1. Check Your Current Test Credit Balance
Go to your User Profile.
Navigate to My Plans.
View your remaining test credits under the “Test Credits” section.
(Screenshot: My Plans page with Test Credits highlighted)
2. Purchase Additional Test Credits
In My Plans, click Buy More next to Test Credits.
Select the number of credits you need.
Complete the payment process.
Credits are added instantly (if not, refresh your browser or contact support).
For bulk purchases (e.g., 50+ credits), you may need to request a manual invoice via support.
3. Send Tests to Candidates
Go to the relevant Job Posting.
Select candidates (individually or in bulk).
Click Send Test.
Choose the test and confirm.
Each test sent deducts one credit.
4. Revoke Unused Tests to Recover Credits
Go to the candidate’s profile.
If the test status is “Sent” and the candidate hasn’t opened the link, click the three dots (⋮) and select Revoke.
Revoked credits are returned to your balance.
Note: If the candidate has opened the test link, you cannot revoke the credit.
5. Monitor and Plan for High-Volume Hiring
Estimate your test needs based on hiring stages and candidate volume.
Use job screening filters to reduce the number of candidates who receive tests.
Purchase credits in advance for large campaigns.
6. Customise Test Questions (If Available)
Edit questions before sending the test to ensure relevance and accuracy.
(Note: Some users reported issues with outdated or incorrect questions—review before sending.)
Advanced Usage & Best Practices
Power User Tips
Screen First, Test Second: Use job screening and resume match features to filter out unqualified candidates before sending tests.
Bulk Purchasing: For large hiring drives, request a manual invoice for bulk credits to save time.
Track Usage: Regularly monitor your credit balance, especially before launching new job postings or assessment rounds.
Revoke Quickly: If you realize a test was sent in error or a candidate is unresponsive, revoke the test before they open the link to recover your credit.
Do’s and Don’ts
Do:
- Plan your assessment stages and estimate credit needs.
- Revoke unused tests promptly.
- Review and customize test content for accuracy.
Don’t:
- Don’t send tests to every applicant—use filters to shortlist first.
- Don’t assume credits are unlimited (even on “Unlimited” plans, tests are metered).
- Don’t wait until you run out of credits before purchasing more, especially during active hiring.
Integration with Other Workflows
Combine test credits with AI interviews and job screening for a multi-stage, cost-effective hiring funnel.
Use resume match scores to further refine your shortlist before sending assessments.
Troubleshooting & Common Issues
Issue: Test Credits Not Reflecting After Purchase
Solution: Refresh your browser. If still not visible, contact support with your payment details.
Issue: Unable to Send Tests Despite Available Credits
Solution: Check if your plan’s monthly limit has been reached. If so, purchase additional credits or wait for the next cycle.
Issue: Lost Credits When Candidates Don’t Take Tests
Solution: Revoke tests before the candidate opens the link. Once opened, the credit cannot be recovered.
Issue: Cannot Edit Test After Sending
Solution: Tests cannot be edited after being sent. Always review and customize before sending.
Issue: Bulk Test Sending Not Working
Solution: Ensure you have enough credits for the entire batch. If issues persist, contact support.
Issue: Confusion About Plan Limits
Solution: Check your plan details in “My Plans.” AppSumo and standard plans have different monthly test limits.
Issue: Test Questions Are Outdated or Incorrect
Solution: Review and edit questions before sending. Report any persistent issues to support.
Comprehensive FAQ
1. How do I check my remaining test credits?
Go to User Profile > My Plans > Test Credits.
2. Can I purchase additional test credits?
Yes. Click “Buy More” in My Plans. For bulk purchases, contact support for a manual invoice.
3. What happens if a candidate doesn’t take the test?
If the test is not opened, you can revoke it and recover the credit. If opened, the credit is consumed.
4. Can I edit a test after sending it?
No. Always review and customize before sending.
5. Are test credits included in all plans?
All plans include a monthly test credit allowance. AppSumo plans have specific limits (e.g., 5 or 30 per month).
6. Are test credits unlimited on the Unlimited plan?
No. “Unlimited” refers to other features, not test credits. Tests, AI interviews, and job boosts are metered.
7. How do I avoid running out of credits during a hiring campaign?
Estimate your needs in advance and purchase extra credits before launching assessments.
8. Can I get a refund for unused credits?
No refunds, but you can recover credits by revoking unused tests (if not opened).
9. Why did I lose credits even though the candidate didn’t complete the test?
Credits are consumed when the candidate opens the test link, not upon completion.
10. Can I get bulk pricing for test credits?
Yes, contact support for bulk purchase options.
11. How do I troubleshoot if credits aren’t showing after payment?
Refresh your browser. If the issue persists, contact support with payment details.
12. Can I use test credits for AI interviews?
No, AI interviews have separate credits.
13. What if I need more credits urgently?
Contact support for expedited manual invoicing if the in-app purchase isn’t sufficient.
Related Features & Next Steps
Job Screening Questions: Use to filter candidates before sending tests.
AI Interviews: Manage separately but optimize in tandem with test credits.
Resume Match Scores: Use to shortlist candidates and reduce unnecessary test sends.
Bulk Emailing: Communicate with candidates about assessments efficiently.
Recommended Next Steps:
- Review your hiring workflow to minimize unnecessary test sends.
- Set up job screening filters and resume match before assessments.
- Bookmark the “My Plans” page for easy credit monitoring.
- Read related articles:
- [How to Use Job Screening Questions Effectively]
- [Managing AI Interview Credits in PyjamaHR]
- [Best Practices for Bulk Candidate Communication]
By following these strategies and best practices, you’ll ensure your PyjamaHR test credits are used efficiently, cost-effectively, and with minimal disruption to your hiring process.