Executive Summary
PyjamaHR allows recruiters to assign skill assessments and tests to candidates either individually or in bulk, streamlining candidate evaluation and shortlisting. This guide covers everything you need to know about sending tests, managing test credits, troubleshooting common issues, and optimizing your workflow for both single and bulk candidate assessments.
Note: Assessments/Tests are temporarily unavailable. You will be notified once they are up and running.
Detailed Overview
What is the Candidate Test Feature?
The candidate test feature in PyjamaHR enables you to send online assessments to candidates as part of your hiring process. You can assign tests to a single candidate or to multiple candidates at once (bulk assignment), making it easy to screen large applicant pools efficiently. Tests can be customized, revoked, or resent, and results are tracked within the platform.
**Please make note that the Candidate Test Feature is currently being revamped and is temporarily not available.**
When and Why to Use It
Early Screening: Filter out unqualified candidates before interviews.
Bulk Hiring: Efficiently assess large numbers of applicants for high-volume roles.
Role-Specific Evaluation: Assign different tests to candidates based on job requirements.
Reassessment: Resend or assign new tests if a candidate needs to retake or if the wrong test was sent.
Integration with Other Features
Candidate Profiles: Assign tests directly from a candidate’s profile.
Job Stages: Integrate tests as part of your hiring pipeline stages.
Reports: Access test results in the Reports section for easy comparison.
Bulk Actions: Use filters and bulk select to assign tests to multiple candidates.
Business Impact and Benefits
Saves Time: Automates early-stage screening.
Improves Quality: Ensures only qualified candidates move forward.
Scalable: Handles both small and large hiring campaigns.
Centralized Tracking: All test activity and results are visible in one place.
Step-by-Step Guide: Assigning Tests to Candidates
Prerequisites
Test Credits: Ensure you have enough test credits. You can check and purchase credits in the “My Plan” section.
Candidate(s) Added: Candidates must be present in the job pipeline or talent pool.
Test Created: Have your test ready in the system (custom or standard).
Assigning a Test to an Individual Candidate
Navigate to the Candidate Profile
- Go to the relevant job.
- Click on the candidate’s name to open their profile.Assign the Test
- Locate the “Tests” or “Assessment” section.
- Click “Assign Test” or “Send Test.”
- Select the desired test from the dropdown.
- Confirm and send.Monitor Status
- The test status will update (e.g., Sent, Completed, Expired).
- Results will appear in the candidate’s profile and the Reports section.
Assigning Tests to Multiple Candidates (Bulk Assignment)
Go to the Job or Candidate List
- Open the job for which you want to assign tests.
- Switch to the “Candidates” tab.Select Candidates
- Use checkboxes to select multiple candidates.
- Use filters (e.g., stage, source) to narrow your selection if needed.Bulk Assign Test
- Click the “Bulk Actions” or “More Actions” button.
- Choose “Assign Test” from the dropdown.
- Select the test to assign.
- Confirm and send.Track Progress
- Monitor test status for all selected candidates in the job’s candidate list or Reports section.
Screenshot Callout: [Show candidate list with checkboxes and “Bulk Actions” menu.]
Resending, Revoking, or Changing Tests
Revoke Test: Click the three dots next to the test in the candidate’s profile and select “Revoke.”
Resend Test: After revoking, you can assign a new test using the steps above.
Change Test: If the wrong test was sent, revoke and assign the correct one.
Purchasing Additional Test Credits
Go to Settings > My Plan or Upgrades.
Check your remaining test credits.
Click “Buy More” or “Upgrade.”
Select the number of credits and complete payment.
Credits are added instantly.
Advanced Usage & Best Practices
Power User Tips
Filter Candidates Before Bulk Assignment: Use filters to target only relevant candidates for bulk testing.
Customize Test Expiry: Set appropriate expiry dates to avoid premature expiration.
Monitor Test Status: Regularly check the Reports section for completion rates and follow up with pending candidates.
Revoke Unused Tests: If a candidate hasn’t started the test, revoke to recover the credit (if supported).
Communicate Clearly: Inform candidates when to expect the test and provide support contacts for technical issues.
Do’s and Don’ts
Do:
- Check test credits before starting bulk assignments.
- Double-check candidate selection before sending in bulk.
- Use the revoke feature if you need to resend or correct a test.
- Use the Reports section to analyze results and shortlist efficiently.
Don’t:
- Don’t send tests without confirming credit availability (will result in errors).
- Don’t assign the same test multiple times to the same candidate unless necessary.
- Don’t ignore test expiry settings—candidates may lose access prematurely.
Troubleshooting & Common Issues
Common Problems and Solutions
1. “Unable to Send Test” Error
- Cause: Out of test credits.
- Solution: Purchase more credits in “My Plan” or “Upgrades.”
2. Test Not Showing in Candidate Profile
- Cause: System glitch or test not properly assigned.
- Solution: Refresh the page, check credits, and try again. If unresolved, contact support.
3. Candidate Didn’t Receive Test
- Cause: Incorrect email, spam folder, or system delay.
- Solution: Verify candidate email, ask them to check spam, and resend if needed.
4. Test Expired Before Completion
- Cause: Expiry date set too soon or candidate lost connectivity.
- Solution: Revoke the expired test and resend with a new expiry date.
5. Bulk Assignment Not Working
- Cause: Insufficient credits or system issue.
- Solution: Ensure enough credits for all selected candidates. If issue persists, contact support.
6. Can’t Revoke or Resend Test
- Cause: Candidate has already started or completed the test.
- Solution: Tests can only be revoked if not started. For retests, assign a new test.
7. Test Results Not Appearing
- Cause: Delay in processing or technical glitch.
- Solution: Wait a few minutes and refresh. If still missing, contact support.
Comprehensive FAQs
1. How do I check how many test credits I have left?
- Go to Settings > My Plan to view your remaining credits.
2. Can I assign different tests to different candidates in bulk?
- No, bulk assignment sends the same test to all selected candidates. For different tests, assign individually.
3. What happens if I run out of test credits mid-bulk assignment?
- The system will not send tests to candidates beyond your available credits. Purchase more credits and retry.
4. Can I revoke a test after a candidate has started it?
- No, revocation is only possible if the test has not been started.
5. How do I resend a test to a candidate who didn’t complete it?
- Revoke the original test (if not started), then assign a new test.
6. Can I customize test questions?
- Yes, you can edit questions when creating or editing a test.
7. Where do I see test results?
- In the candidate’s profile under the “Tests” section and in the Reports tab.
8. Can I assign tests to candidates not attached to a job?
- Candidates must be added to a job or the talent pool before tests can be assigned.
9. What if a candidate reports a technical issue with the test?
- Ask for a screenshot or screen recording, then contact PyjamaHR support for resolution.
10. Is there a minimum number of test credits I must purchase?
- Minimum purchase quantities may apply (e.g., 50 credits); check the Upgrades section for details.
11. Can I assign a test to a candidate added manually or via resume import?
- Yes, once the candidate appears in your job pipeline, you can assign tests as usual.
12. What if the test feature is temporarily unavailable?
- Occasionally, the test feature may be under maintenance or revamp. Contact support for updates.
Related Features & Next Steps
AI Interviews: For advanced screening, consider using AI interviews alongside tests.
Reports & Analytics: Use the Reports tab to analyze test performance and shortlist candidates.
Candidate Bulk Actions: Explore other bulk actions like emailing or moving candidates between stages.
User Access Management: Ensure team members have the right permissions to assign tests.
Related Help Articles:
- Comparison View: How to Export Candidate Data
- Understanding Access Types
Summary Table: Quick Reference
Task | Where to Find It | Key Steps |
Assign test to one candidate | Candidate Profile | Assign Test > Select Test > Send |
Assign test to multiple candidates | Job > Candidates > Bulk Actions | Select Candidates > Bulk Actions > Assign Test |
Check test credits | Settings > My Plan/Upgrades | View credits, Buy More if needed |
Revoke/resend test | Candidate Profile > Tests | Three dots > Revoke, then reassign |
View test results | Reports / Candidate Profile | Reports tab or candidate’s Tests section |
Final Notes
Assigning tests in PyjamaHR is a powerful way to streamline your hiring process, but it’s important to manage credits, monitor candidate progress, and use bulk actions wisely. For any issues not covered here, reach out to PyjamaHR support with screenshots or detailed descriptions for the fastest resolution.
Still have questions?
Contact support via chat or email, or schedule a demo for personalized assistance.