Executive Summary
Network and bandwidth issues are among the most common obstacles candidates face during PyjamaHR AI interviews, leading to problems such as audio/video not working, interviews freezing, or the AI interviewer not responding. This guide provides a comprehensive, step-by-step approach to diagnosing and resolving these issues, ensuring a smooth interview experience for both candidates and recruiters. By following these best practices and troubleshooting steps, you can minimize disruptions, avoid exceeding attempt limits, and maximize your chances of completing the AI interview successfully.
Detailed Overview
What Are Network/Bandwidth Issues in PyjamaHR AI Interviews?
PyjamaHR’s AI interviews rely on a stable internet connection for real-time audio, video, and interaction with the AI interviewer (e.g., Suchal). Network or bandwidth problems can cause:
Audio not detected (AI can’t hear you, or you can’t hear the AI)
Video feed stuck or camera not detected
Interview page not loading or stuck on “thinking”/“listening”
Repeated prompts to answer or “idle” warnings
Interview abruptly ending or not progressing to the next question
Maximum attempt limit reached due to repeated disconnects
These issues can occur due to unstable Wi-Fi, low bandwidth, device/browser incompatibility, or temporary outages.
When and Why to Use This Guide
If you or your candidates experience any of the above symptoms during an AI interview.
To proactively prepare for a seamless interview experience.
When troubleshooting for candidates who report technical difficulties.
Integration with Other PyjamaHR Features
AI Interview Links: Candidates can rejoin using the same link unless the interview is completed or expired.
Attempt Limits: Exceeding the maximum number of attempts may require support intervention.
Device/Browser Compatibility: Some issues can be resolved by switching devices or browsers.
Step-by-Step Guide: Resolving Network or Bandwidth Problems
Prerequisites
Access to your AI interview link (from email, WhatsApp, or PyjamaHR dashboard)
A device with a microphone and camera (laptop/desktop preferred)
A stable internet connection (minimum 2 Mbps recommended)
1. Check Your Network Connection
Run a speed test (e.g., speedtest.net). Aim for at least 2 Mbps upload/download.
Switch to a wired connection if possible, or move closer to your Wi-Fi router.
Avoid mobile hotspots or public Wi-Fi, which are prone to instability.
Pause large downloads/streams on your network during the interview.
2. Restart and Rejoin the Interview
Refresh the interview page (Ctrl+R or Cmd+R).
Close and reopen your browser.
Rejoin using the same AI interview link (unless the interview is marked as completed or expired).
If possible, try again after 10–15 minutes to allow temporary network issues to resolve.
3. Check Device and Browser Settings
Microphone and Camera:
Ensure your browser has permission to access both.
Test your mic/camera in another app (e.g., Google Meet).
Disconnect Bluetooth headsets if audio is not detected; use the device’s built-in mic.
Browser Compatibility:
Use the latest version of Chrome or Edge.
Try switching browsers if issues persist.
Clear browser cache and cookies.
Device:
If issues persist, switch to another device (laptop/desktop preferred over mobile).
4. Respond to AI Interview Prompts
If the AI says you are “idle” or “not audible,” check your mic and network again.
Speak clearly and directly into the microphone.
If the AI interviewer is stuck on “listening” or “thinking,” refresh and rejoin.
5. If Disconnected or Interrupted
Power Outage/Internet Drop: Wait for your connection to stabilize, then rejoin using the same link.
If you see “maximum attempts reached”: Contact PyjamaHR support to request an extension.
If the interview resumes from the middle: You cannot restart from the beginning unless support resets your link.
6. If the Issue Persists
Try a different device and/or network.
Take a screenshot or screen recording of the error and share it with support.
Contact PyjamaHR support via chat or email ([email protected]) with details.
Advanced Usage & Best Practices
Power User Tips
Schedule interviews during off-peak hours to avoid local network congestion.
Test your setup 10 minutes before the scheduled interview.
Keep backup devices ready (e.g., a second laptop or smartphone).
Inform your household or office to minimize bandwidth usage during your interview slot.
Do’s and Don’ts
Do:
- Always check your network and device before starting.
- Use the same AI interview link to rejoin if disconnected.
- Contact support if you hit the attempt limit or face repeated issues.
Don’t:
- Don’t refresh the page repeatedly in quick succession; this can count as multiple attempts.
- Don’t use outdated browsers or unsupported devices.
- Don’t panic if the AI interviewer is unresponsive—most issues can be resolved by rejoining.
Troubleshooting & Common Issues
Common Error Messages & Solutions
Error/Symptom | Solution |
“AI is not able to hear me” | Check mic permissions, switch device, rejoin link |
“Interview is stuck on listening/thinking” | Refresh and rejoin, try another browser/device |
“Page not loading/blank screen” | Check network, clear cache, try incognito mode |
“Maximum attempts reached” | Contact support to extend attempts |
“Camera/mic not detected” | Check device settings, test in Google Meet, switch device |
“Interview restarts from beginning” | This is expected if you rejoin after a disconnect before completion |
“AI interviewer left the call” | Rejoin using the same link; if issue persists, contact support |
What If Scenarios
Power cut during interview: Wait for power/internet to return, then rejoin with the same link.
Network fluctuates repeatedly: Try a different network or device; if attempts are exhausted, request an extension from support.
AI keeps saying “idle” despite speaking: Check for background noise, mic issues, or try a different device.
Recovery Procedures
If you’re unable to complete the interview due to technical issues, contact support immediately. Provide:
Your registered email
Job/interview link
Description of the issue
Screenshots or recordings if possible
Comprehensive FAQ
1. Can I rejoin the AI interview if my network drops?
Yes, use the same link as long as the interview is not marked as completed or expired.
2. What if I reach the maximum number of attempts?
Contact PyjamaHR support to request an extension.
3. Will my progress be saved if I disconnect?
You will resume from where you left off, not from the beginning.
4. Can I restart the interview from the first question?
No, unless support resets your link. Otherwise, you must continue from where you left off.
5. What browsers are supported?
Latest versions of Chrome and Edge are recommended.
6. My mic/camera works in other apps but not in PyjamaHR. What should I do?
Check browser permissions, try a different browser, or switch devices.
7. The AI interviewer is not responding or is stuck. What now?
Refresh and rejoin. If the issue persists, try a different device or contact support.
8. What if I have a power cut or lose internet during the interview?
Rejoin with the same link once your connection is restored.
9. How long is my interview link valid?
Until the expiry date mentioned in your invitation. There is usually no expiry unless specified.
10. Will technical issues affect my selection?
No, technical issues do not impact your candidature. Inform support if you are unable to complete the interview.
11. Can I use my mobile phone for the interview?
Yes, but a laptop/desktop is preferred for stability.
12. The AI says I am “idle” even though I am speaking. Why?
Check for mic issues, background noise, or try a different device.
Related Features & Next Steps
Candidate Experience Monitoring: Use PyjamaHR’s candidate status tracking to monitor interview completion.
Support Ticketing: If issues persist, raise a ticket with support for prompt resolution.
Device Compatibility: Refer to PyjamaHR’s device/browser compatibility guide.
Interview Attempt Management: Learn how to request more attempts if needed.
Recommended Next Articles:
- How to Check and Change Microphone/Camera Permissions
- Supported Browsers and Devices for AI Interviews
- What to Do If Your AI Interview Link Expires
Summary Checklist
[ ] Test your network and device before starting
[ ] Use the latest browser version
[ ] Rejoin using the same link if disconnected
[ ] Contact support if you hit attempt limits or persistent issues
[ ] Provide screenshots or recordings for faster support
Still facing issues?
Contact PyjamaHR Support at [email protected] or via in-app chat for personalized troubleshooting.
This article is based on real customer scenarios and PyjamaHR’s latest best practices as of June 2024. For ongoing updates, check the PyjamaHR Help Center.