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How to View AI Interview Scores, Notes, Recordings, and Reports in PyjamaHR

Updated over 3 weeks ago

Executive Summary

PyjamaHR’s AI Interview feature streamlines candidate screening by automatically conducting, recording, and evaluating interviews. This guide explains exactly how to access and interpret AI interview scores, notes, video recordings, and reports—ensuring you make informed hiring decisions quickly and efficiently. Whether you’re a recruiter, hiring manager, or admin, this article covers every workflow, common issue, and best practice based on real customer experiences.

Detailed Overview

What is the AI Interview Report in PyjamaHR?

When you invite candidates to an AI-led interview, PyjamaHR automatically:
- Conducts the interview via an AI bot (Suchal AI)
- Records the candidate’s responses (video/audio)
- Scores the interview based on your screening criteria
- Generates a detailed report with scores, notes, and a stitched video recording

Why Use It?
- Faster Screening: Review dozens of candidates efficiently.
- Consistent Evaluation: AI scoring ensures unbiased, criteria-based assessment.
- Centralized Access: All interview data is stored on the candidate’s profile for easy team collaboration.

Integration with Other Features:
- AI interviews are tagged to specific jobs and screening criteria.
- Reports can be downloaded, shared, or attached to candidate profiles for other jobs (with limitations—see below).
- Access is role-based (Super Admin, Admin, Recruiter, Hiring Manager).

Step-by-Step Guide: Viewing AI Interview Scores, Notes, Recordings, and Reports

Prerequisites

  • AI Recruiter/AI Interview must be activated for the job.

  • You must have the appropriate access level (see Access Types).

  • The candidate must have completed the AI interview.

1. Navigate to the Candidate’s Profile

  • Go to the Jobs section.

  • Select the relevant job.

  • Click on the candidate’s name to open their profile.

Screenshot suggestion: Candidate profile page with AI Interview tab highlighted.

2. Access the AI Interview Tab

  • On the candidate profile, locate the AI Interview or AI Recruiter tab/section.

  • Here you’ll see:

    • AI Interview Score: Overall score based on your screening criteria.

    • Notes/Feedback: AI-generated notes summarizing candidate responses.

    • Video Recording: Full stitched video of the candidate’s interview.

    • Report Download: Option to download the full report as a PDF.

Screenshot suggestion: AI Interview tab showing score, notes, and video player.

3. Download or Share the Report

  • Click Download Report to get a PDF containing:

    • Scores

    • AI notes/feedback

    • (If available) a link to the full video recording

  • To share with stakeholders who don’t have PyjamaHR access, send the PDF.

Screenshot suggestion: Download button and sample PDF report.

4. (Optional) Attach Report to Another Job

  • If you want to reference the AI interview for a candidate moved to a different job:

    • Download the report from the original job.

    • Upload it as an attachment to the candidate’s profile in the new job.

  • Important: AI interviews are job-specific. Moving a candidate removes the AI interview from their new profile unless you manually attach the report.

5. Role-Based Access

  • Only Super Admins, Admins, Recruiters, and Hiring Managers can view AI interview details.

  • Interviewers (with “Interviewer” access) cannot view AI interview feedback or reports to maintain unbiased evaluations.

Advanced Usage & Best Practices

Power User Tips

  • Always Download Reports Before Moving Candidates: If you move a candidate to another job, their AI interview data may be lost. Download and attach the report to the new job profile.

  • Use Screening Criteria: Ensure you set clear screening criteria for each job. Missing criteria can delay report generation.

  • Share Reports with External Stakeholders: Download the PDF and send it to hiring managers or leadership who don’t have PyjamaHR access.

Optimization Strategies

  • Bulk Review: Use the “Compare Candidates” feature to see AI scores across multiple candidates for a job.

  • Job-Specific Assessment: Remember, AI interviews are tailored to the job’s requirements. Don’t reuse reports for different roles without context.

Do’s and Don’ts

  • Do: Check your access level if you can’t see AI interview details.

  • Don’t: Move candidates between jobs without first saving their AI interview reports.

  • Do: Contact support if a report is stuck in “generating” for more than a few hours.

  • Don’t: Expect to download transcripts—this is not currently supported.

Troubleshooting & Common Issues

1. AI Interview Report “Generating” or Stuck

  • Possible Causes:

    • Missing screening criteria for the job.

    • System processing delays.

  • Solution:

    • Double-check that screening criteria are set.

    • Wait a few hours; most reports generate within minutes to a few hours.

    • If stuck for more than a day, contact support with candidate/job details.

2. Can’t View AI Interview Section

  • Possible Causes:

    • Insufficient access rights (e.g., you’re set as “Interviewer”).

  • Solution:

    • Ask your Super Admin to upgrade your access to Recruiter, Admin, or Hiring Manager.

3. AI Interview Disappears After Moving Candidate

  • Explanation: AI interviews are job-specific. Moving a candidate removes their AI interview data from the new job.

  • Solution: Download the report before moving and attach it manually to the new job profile.

4. Video Recording Not Loading or “Spinning”

  • Possible Causes:

    • Temporary server delay.

    • Browser/network issue.

  • Solution:

    • Refresh the page or try a different browser.

    • Wait and retry after some time.

    • If unresolved, contact support.

5. No Option to Download Transcript

  • Current Limitation: Downloading text transcripts is not supported.

  • Workaround: Use the notes/summary in the report, or request this as a feature.

6. Report Missing Video

  • Explanation: Sometimes the PDF report may not include the full video.

  • Solution: View the stitched video directly in the candidate’s AI Interview tab.

Comprehensive FAQ

1. Where do I find the AI interview report for a candidate?
Go to the candidate’s profile under the relevant job, then open the AI Interview tab.

2. Who can view AI interview scores and reports?
Super Admins, Admins, Recruiters, and Hiring Managers. Interviewers cannot view feedback or reports.

3. What happens if I move a candidate to another job?
Their AI interview data is lost in the new job. Download the report first and attach it manually.

4. Why is my AI interview report stuck on “generating”?
Usually due to missing screening criteria or a temporary delay. Check criteria and contact support if it persists.

5. Can I download the transcript of the AI interview?
No, transcripts are not currently available for download.

6. How do I share the AI interview report with someone outside PyjamaHR?
Download the PDF report and email it to them.

7. The video recording isn’t loading—what should I do?
Refresh the page, try a different browser, or wait and retry. Contact support if unresolved.

8. Can I see AI interview results for candidates in bulk?
Use the “Compare Candidates” feature to view scores across candidates for a job.

9. Why can’t I see the AI Interview tab?
You may not have the required access level. Ask your Super Admin to update your role.

10. Can I customize the AI interview questions or scoring?
You can set screening criteria per job, which guides the AI’s evaluation.

11. How long does it take for the AI interview report to be generated?
Usually within minutes to a few hours. Delays can occur if criteria are missing.

12. Can I recover a lost AI interview report after moving a candidate?
Contact support; in some cases, the report can be regenerated, but this is not guaranteed.

Related Features & Next Steps

  • Compare Candidates: View and compare AI interview scores across applicants.

  • User Access Management: Ensure team members have the right access to view reports (Access Types Article).

  • Job-Specific Screening Criteria: Set up clear criteria for each job to optimize AI interview scoring.

  • Candidate Attachments: Use attachments to store AI interview reports when moving candidates between jobs.

Related Help Articles:
- Understanding Access Types
- Import Candidates via Excel

Summary Checklist

  • [ ] AI Recruiter activated for the job

  • [ ] Screening criteria set

  • [ ] Candidate completed AI interview

  • [ ] Access candidate profile > AI Interview tab

  • [ ] Download/share report as needed

  • [ ] Download report before moving candidate to another job

Still have questions?
If you encounter issues not covered here, contact PyjamaHR support with the candidate name, job ID, and a description of the problem for fastest resolution.

This article is based on real customer conversations and reflects the latest PyjamaHR workflows and best practices as of June 2024.

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