Executive Summary
If your AI interview on PyjamaHR was interrupted—due to network issues, power cuts, or technical glitches—you’re not alone. This guide explains exactly what to do when you need to resume, restart, or request a new AI interview link, based on real customer scenarios. Learn how PyjamaHR handles interrupted interviews, what options are available, and how to avoid common pitfalls so you can complete your interview smoothly.
Detailed Overview
What Is an Interrupted AI Interview?
An interrupted AI interview occurs when a candidate is unable to complete their AI-driven interview session due to unforeseen circumstances such as:
- Network disruptions or unstable internet
- Power outages
- Device/browser crashes
- Technical errors (e.g., blank screens, audio/microphone issues)
- Exceeding maximum allowed attempts due to repeated restarts
Why Is This Important?
Candidates: Completing the AI interview is mandatory for progressing in the hiring process. An incomplete interview can delay or jeopardize your application.
Recruiters: Ensuring candidates can finish their interviews reduces drop-offs and improves candidate experience.
How PyjamaHR Handles Interrupted Interviews
Resume, Not Restart: By default, PyjamaHR allows candidates to resume an incomplete interview using the same link, picking up where they left off.
Restart from Beginning: Restarting the interview from scratch is generally not supported once the interview has started and responses are recorded.
Resending Links: The original interview link remains valid until the expiry date or until maximum attempts are reached. In rare cases, support can extend attempts or resend the link.
Attempt Limits: There is a cap (usually 5-10 attempts) on how many times a candidate can access the interview link. Exceeding this requires support intervention.
Integration with Other Features
Candidate Status: Interview completion status is visible to recruiters in the candidate profile.
Notifications: Automated reminders are sent if the interview is incomplete.
Support Escalation: Internal tickets can be raised for persistent technical issues.
Step-by-Step Guide: What to Do If Your AI Interview Is Interrupted
For Candidates
1. Try Rejoining Using the Same Link
Locate the original AI interview link sent via email or WhatsApp.
Click the link again. In most cases, you will resume from where you left off.
Screenshot Callout: [Insert screenshot of the AI interview welcome page and “Resume Interview” button.]
2. Check for Error Messages
Common errors: “Maximum number of attempts exceeded,” “Invite expired,” “Interview completed.”
If you see these, proceed to troubleshooting below.
3. Check Your Network and Device
Ensure you have a stable internet connection.
Restart your device or try a different browser (Chrome, Firefox, etc.).
Allow camera and microphone permissions.
4. If You Exceeded Maximum Attempts
Contact PyjamaHR support via chat or email.
Provide your registered email and a screenshot of the error.
Support can extend your attempt limit or reactivate your link.
5. If the Link Has Expired
If the interview window (usually 48-72 hours) has passed, you cannot retake the interview unless the recruiter re-invites you.
Contact the recruiter or support for further instructions.
6. If You Want to Restart from the Beginning
This is generally not possible if you have already started and answered questions.
Only incomplete interviews can be resumed; completed sections cannot be erased or restarted.
For Recruiters
1. Check Candidate Status
Go to the candidate’s profile in PyjamaHR.
Review the interview status (Completed/Incomplete).
2. Resend or Extend Interview Link
If the candidate has exceeded attempts, contact support with the candidate’s email.
Support can extend the attempt limit or resend the link (the link remains the same).
3. Create a New Interview (If Absolutely Necessary)
Only possible if the previous interview is expired or invalid.
Remove the candidate from the job and re-invite, or create a new job posting.
Advanced Usage & Best Practices
For Candidates
Do:
Use a stable, high-speed internet connection.
Use a laptop/desktop for best compatibility.
Close other tabs and applications to avoid performance issues.
Allow all browser permissions for camera and microphone.
Don’t:
Attempt to open the interview link in multiple tabs or devices simultaneously (this can trigger attempt limits).
Refresh the page excessively; this may count as multiple attempts.
Wait until the last minute before the expiry date to complete your interview.
For Recruiters
Monitor Attempt Limits: If a candidate reports “maximum attempts exceeded,” proactively ask support to extend their limit.
Communicate Clearly: Inform candidates that resuming is possible, but restarting from scratch is not.
Escalate Technical Issues: For persistent platform bugs (e.g., blank screens, AI not responding), raise an internal ticket with support.
Troubleshooting & Common Issues
Error Messages & Solutions
Error Message / Scenario | Solution |
“You have exceeded the maximum number of attempts.” | Contact support to increase your attempt limit. |
“Interview is completed or invite is expired/revoked.” | If you have not completed, contact support. If expired, request recruiter for a new link. |
“Blank/white screen after joining.” | Try a different browser or device; check network; contact support if unresolved. |
“AI is not responding / stuck on ‘Interviewer is thinking’” | Leave and rejoin using the same link; if issue persists, contact support. |
“Camera/microphone not detected.” | Check browser permissions, try another browser, or restart device. |
“I want to restart from the beginning.” | Not possible if interview has started; you can only resume from where you left off. |
What If Scenarios
Power Outage/Network Drop: Rejoin using the same link as soon as possible.
Multiple Device Logins: Avoid; can trigger security blocks or attempt limits.
Interview Expired: Only the recruiter can re-invite you; support cannot override expiry.
When to Contact Support
You’ve exceeded the maximum number of attempts.
The link says “expired” but you haven’t completed the interview.
Persistent technical errors (blank screen, AI not responding).
You need confirmation on interview completion status.
Frequently Asked Questions (FAQ)
1. Can I restart my AI interview from the beginning?
No. Once you start and answer questions, you can only resume from where you left off. Restarting from scratch is not supported.
2. How do I resume an interrupted AI interview?
Use the same link sent to your email/WhatsApp. You will pick up where you left off.
3. What if I exceeded the maximum number of attempts?
Contact support. They can extend your attempt limit so you can rejoin using the same link.
4. My link says “expired” or “revoked”—what now?
If the interview window has passed, you cannot retake the interview unless the recruiter re-invites you.
5. The AI interviewer stopped responding. What should I do?
Leave the session and rejoin using the same link. If the issue persists, contact support.
6. Can I get a new interview link?
Usually, the original link remains valid. Support can extend attempts but rarely issues a new link unless the previous one is expired.
7. Will my previous answers be saved if I rejoin?
Yes, your progress is saved. You will resume from the last unanswered question.
8. What if I accidentally closed the interview window?
Reopen the original link to continue.
9. I received a message saying my interview is incomplete, but I finished it.
Contact support to verify your interview status.
10. Can I retake the interview if I made a mistake in my answers?
No. Once an answer is submitted, it cannot be changed or retaken.
11. What is the expiry period for the interview link?
Typically 48-72 hours from when the link is sent. Check your invitation email for the exact deadline.
12. What should I do if I have persistent technical issues?
Try a different browser/device, check your network, and contact support with screenshots if unresolved.
Related Features & Next Steps
Candidate Status Tracking: Monitor interview completion in the candidate profile.
Automated Reminders: Ensure candidates are aware of deadlines.
Support Escalation: Use chat or email for unresolved technical issues.
Compare Candidates View: For recruiters to track interview progress and export data.
Recommended Articles:
- How to Export Candidate Data from PyjamaHR
- Troubleshooting Camera and Microphone Issues
- Understanding AI Interview Attempt Limits
Summary Table: Key Actions for Interrupted AI Interviews
Scenario | Action to Take | Who Can Help? |
Lost connection mid-interview | Rejoin using the same link | Candidate |
Exceeded maximum attempts | Contact support to extend attempts | Support |
Link expired | Contact recruiter for new invitation | Recruiter/Support |
Need to restart from beginning | Not possible; can only resume | N/A |
Technical error (blank screen, no audio) | Try different browser/device, contact support | Candidate/Support |
Final Tips
Always use the original link unless instructed otherwise by support.
Act quickly if you experience issues—delays may cause the link to expire.
Communicate clearly with support and provide screenshots for faster resolution.
Understand that resuming is possible, but restarting is not—plan your interview session accordingly.
If you still have questions or encounter issues not covered here, please contact PyjamaHR support with your registered email and a detailed description of your problem for prompt assistance.