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How to Purchase and Allocate AI‑Interview Credit Bundles in PyjamaHR

Updated this week

Executive Summary

PyjamaHR’s AI-Interview credits let you automate candidate screening and assessment at scale. This article explains exactly how to purchase, allocate, and manage AI-Interview credit bundles—covering every step, common issues, and best practices—so you can keep your hiring process running smoothly without interruption.

Detailed Overview

What Are AI-Interview Credits?
AI-Interview credits in PyjamaHR are prepaid units that allow you to send automated, AI-powered interview assessments to candidates. Each credit typically enables one candidate to complete an AI-driven interview, after which you receive a detailed report with a job fitment score and summary.

Why Use AI-Interview Credits?
- Automate screening for high-volume roles
- Save recruiter time by letting AI handle initial assessments
- Standardize candidate evaluation with consistent, unbiased scoring
- Scale up or down as hiring needs change

Integration with PyjamaHR:
AI-Interview credits are tightly integrated with your job postings, candidate pipeline, and reporting dashboards. You can track usage, allocate credits, and trigger interviews directly from within the PyjamaHR platform.

Step-by-Step Guide: Purchasing and Allocating AI‑Interview Credit Bundles

Prerequisites

  • You must have an active PyjamaHR account with appropriate admin or billing permissions.

  • Ensure your payment method (credit card or invoice) is ready.

  • Know the approximate number of credits you need (see “Best Practices” for sizing tips).

1. Purchasing AI-Interview Credits

A. Self-Service Purchase (For Most Users)

  1. Log in to your PyjamaHR account.

  2. Navigate to the “Upgrades” or “AI Store” section:
    - Go to Settings > My Plan or look for the AI Store in the main menu.
    - (Screenshot: Highlight the “Upgrades” or “AI Store” menu item)

  3. Locate the AI-Interview Credits section:
    - Find the section labeled AI Interview Credits or similar.
    - (Screenshot: Show the credits section with “Buy More” button)

  4. Select the desired credit bundle:
    - Choose from available packages (e.g., 10, 20, 50, 100, 500, 1000, 2000 credits).
    - If you need a custom amount, see “Manual Purchase” below.

  5. Click “Buy Now” or “Buy More”:
    - (Screenshot: Show the “Buy Now” button)

  6. Enter payment details:
    - Fill in your credit card information.
    - Complete the payment process.

  7. Credits are instantly added to your account upon successful payment.

B. Manual Purchase (For Custom Quantities or Special Pricing)

  • If you need a non-standard quantity (e.g., 10, 20, or a custom number), or want to discuss discounts:
    1. Contact PyjamaHR Support or Sales via chat or email.
    2. Specify the number of credits required.
    3. Support will generate a custom payment link or invoice (often via Stripe).
    4. Complete the payment using the provided link.
    5. Credits are added to your account, usually within minutes of payment confirmation.

  • (Example: “Sure, please use the payment link below to complete the payment for 10 AI interview credits…”)

  • Note: For large purchases or negotiated discounts, sales may reach out with a quote.

C. Subscription/Auto-Renewal

  • Some plans (e.g., AI Recruiter subscription) include monthly credit bundles that auto-renew.

  • Ensure your subscription is active and payment method is up-to-date to avoid interruptions.

  • If payment fails, credits will not be added automatically—see “Troubleshooting.”

2. Allocating and Managing AI-Interview Credits

  1. Check Your Credit Balance:
    - Go to Settings > My Plan to view remaining AI-Interview credits.
    - (Screenshot: Show “My Plan” with credit balance highlighted)

  2. Assign Credits to Jobs/Candidates:
    - When sending an AI interview to a candidate, the system automatically deducts one credit per invite.
    - No manual allocation is needed—credits are consumed as you use the feature.

  3. Track Usage:
    - Monitor credit consumption in Settings > My Plan or the AI Store.
    - For detailed usage, request a report from support if needed.

  4. Renew or Top-Up:
    - If you’re running low, repeat the purchase steps above.
    - Some plans allow for auto top-up or manual purchase as needed.

Advanced Usage & Best Practices

  • Estimate Usage:
    Review your average monthly hiring volume and purchase credits accordingly. For example, if you screen 50 candidates per month, consider a 50 or 100 credit bundle for flexibility.

  • Custom Quantities:
    If standard bundles don’t fit your needs, request a custom invoice for as few as 10 or 20 credits.

  • Bulk Discounts:
    For large volumes (500+ credits), ask about available discounts or special pricing.

  • Monitor Expiry:
    Credits may have a validity period (commonly 30 days for subscription plans). Use them before expiry to avoid loss.

  • Integrate with Workflow:
    Use AI-Interview credits in tandem with resume match scoring and candidate pipelines for a seamless screening process.

  • Invoice & Receipts:
    Download invoices for purchases directly from your account or request them from support for accounting compliance.

Troubleshooting & Common Issues

Issue: Credits not reflecting after payment
- Solution: Refresh your browser or log out and log in again. If still missing, contact support with payment details.

Issue: Unable to purchase via credit card (OTP/security error)
- Solution: Try a different browser or device. If the issue persists, contact support to troubleshoot payment gateway issues or request a manual invoice.

Issue: Credits expired before use
- Solution: Check the validity period before purchasing. For subscription plans, ensure auto-renewal is enabled and payment methods are current.

Issue: Can’t send AI interview despite having credits
- Solution: Ensure you have enough credits and that your plan is active. If the system still blocks you, contact support—there may be a temporary glitch.

Issue: Credits not auto-renewing
- Solution: Verify that your subscription payment went through. If not, update your payment method and retry.

Issue: Need invoice/receipt for accounting
- Solution: Request from support or download from your account dashboard.

Issue: Minimum purchase quantity too high
- Solution: Contact support for a custom bundle (as low as 10 or 20 credits).

Comprehensive FAQ

1. How do I purchase AI-Interview credits?
Via the “Upgrades” or “AI Store” section in your PyjamaHR account, or by requesting a custom payment link from support.

2. What is the minimum number of credits I can buy?
Standard bundles may start at 50, but you can request as few as 10 or 20 credits via support.

3. How long are credits valid?
Typically 30 days for subscription-based plans. Check your plan details or ask support.

4. Can I get a discount for bulk purchases?
Yes, discounts are available for large bundles. Contact sales for a quote.

5. How are credits allocated?
Credits are automatically deducted each time you send an AI interview invite to a candidate.

6. Can I allocate credits to specific jobs or users?
No manual allocation is needed; credits are consumed as used across your account.

7. What if my credits aren’t showing after payment?
Try refreshing the page. If still missing, contact support with your payment confirmation.

8. Can I get an invoice or receipt for my purchase?
Yes, invoices can be downloaded or requested from support.

9. What happens if my subscription payment fails?
Credits will not be added. Update your payment method and retry.

10. Can I purchase credits if I’m on an AppSumo or special plan?
Yes, but some features or bundles may differ. Contact support for details.

11. What if I need to purchase credits urgently?
Contact support for expedited processing or a direct payment link.

12. Can I see a history of my credit usage?
You can view your current balance in “My Plan.” For detailed history, request a report from support.

13. Do credits roll over if unused?
Usually, credits expire after their validity period. Check your plan or ask support.

14. Can I buy credits for candidate tests separately?
Yes, but candidate test credits are a separate feature from AI-Interview credits.

Related Features & Next Steps

  • Resume Match Score: Use in combination with AI interviews for robust candidate screening.

  • Candidate Test Credits: For skill assessments, purchase separately via the AI Store.

  • Subscription Management: Keep your payment methods and subscription status up to date to avoid interruptions.

  • Reporting & Analytics: Track your AI-Interview usage and results for continuous improvement.

Related Articles:
- How to Send AI Interviews to Candidates
- Managing Your PyjamaHR Subscription
- Tracking AI Recruiter Credit Usage

Summary Table: Key Actions

Task

Where to Go

Who to Contact

Notes

Purchase standard credit bundle

Upgrades/AI Store

Self-service

Instant credit addition

Purchase custom credit quantity

Support/Sales

Support/Sales

Payment link/invoice required

Check credit balance

Settings > My Plan

—

Real-time balance

Get invoice/receipt

Account/Support

Support

For accounting compliance

Troubleshoot missing credits

Refresh/Support

Support

Provide payment details if needed

Bulk/discounted purchase

Sales

Sales

For 500+ credits

Still have questions?
Contact PyjamaHR Support via chat or email for personalized assistance with AI-Interview credits.

This guide is based on real customer experiences and workflows as of June 2024. For the latest updates, always check your PyjamaHR dashboard or reach out to support.

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